No deposit nor trading records were found. And no history of any kind was found prior to that moment.
Sometime ago beginning (06/07/19) I attempted to withdraw BTC from BaseFEX to cold storage.
So far you have provided nothing associated with your registration, deposits, trading, or withdrawal prior to your signup on 2019-08-16 07:28 therefore I am afraid we find no way to help you. If you did have deposited, traded and withdrew on BaseFEX before 2019-08-16 07:28, as you say you did, it won't be hard to find and please kindly provide:
- BTC transactions ids of your deposits and withdrawals before 2019-08-16 07:28
- Signup and other emails sent to you by BaseFEX before 2019-08-16 07:28
- Any other BaseFEX-related notifications, maybe your withdrawal request?, before 2019-08-16 07:28
Technically anyone in the world can make this kind of accusation against any financial institution, insisting there was an account that may or may not ever exist and ask for compensation.
So again, please kindly provide something that is associated with your said trading history here, and we will look into it ASAP.
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There was indeed a support request, which I recall was from an East European surname, like a month ago, that requested us to find an account of his friend whose account is assumedly lost and gave me that email address.
I looked into it, in our registrar, our backstage and our database, and there was nothing found. No sign-up record, no transaction record, no block record. Nothing.
I told the inquirer what I found and he insists there was an account and says we must have lost it, and he asked for compensation.