Hello Bitcointalk community,
After a thorough analysis and much consideration, we came to the difficult decision that we have to expose the ill-intentions here with detailed explanations, because we have a reputation to protect.
First, we’d like to point out that the OP made an obvious attempt to mislead the audience with a partial, cut screenshot. This screenshot he attached in fact shows the Free Spin Codes he received, not Free Spin winnings. It was from ‘PROMO CODE’ page of our account system (URL:
https://trustdice.win/account/promo-code) and the name itself is self-explanatory. The page is for PROMO CODE, not Free spins winnings.
The bonus module within my account that tracks these exact bonuses and wagering requirements says itself "free spins promo : winnings 0.3 MBTC" so they prove on their own means that 0.3 MBTC is the freespins winnings.
In a larger screenshot, one can easily see the ‘Active your code’ from above, and a ‘Valid until’ column on the right, which the OP left out in his screenshot. ‘Active your code’ and ‘Valid until’ both clearly indicate the page was for PROMO CODE, not Free spins winnings. We therefore concluded the OP was intentionally chopping them out and it was his attempt to intentionally mislead and confuse the audience.
With regard to the whole story, the OP joined our Batman promo and in the promo, he had won 7.9 mBTC (0.0079 BTC) in total wagering his free spin winnings. His claim that he only won 0.3 mBTC from this promo is completely false.
Fast forward to the end, I finished with winnings of 0.000302 BTC or 0.3 mbtc!
I only won a small amount on the freespins of 0.3mbtc so the Max of 3.3 MBTC WINNINGS on the freespins should not affect me anyways.
On that 7.9 mBTC winnings, a “Max wager win” condition applies. It was truthfully displayed on the promo landing page, as below:
9. Wager max win: 3.3 mBTC / 0.033 ETH / 21,000 JPY/ 150 EUR / 150 USDC / 150 USDT Source:
https://trustdice.win/promotions/sept-promoKindly note this is different from no.5, which is a "Max win of FS" condition.
As such win amount exceeds the "Max wager win", his final winnings from this promotion was automactially reset to 3.3 mBTC and it was truthfully reflected on his balance with a 4.6 mBTC deduction. This has nothing to do with his deposit.
We therefore refute the OP's claim that we mixed up his winnings with his original deposit. No we did not and will never do as a reputable casino. His winnings was deducted because it triggers “Max wager win” condition. For this, if the OP approves, we can ask the management to allow us to share a backoffice screenshot here.
Just the freespins. Not any winnings from my entire deposit.
As raised by this incident, today we did an in-depth investigation on all Promo related systems. Upon its conclusion, we confirmed that all our Promo systems have been operating fully in line with the disclosed terms, with no hidden restrictations or undisclosed calculations.
Thank you for your continuous support. TrustDice will remain committed to transparent and meaningful communication with the Bitcointalk community.
TrustDice Team