Topic: BC Game doesn't give money (Read 546 times)

Great job BC.game and all casinos should follow. You entered the thread, explained the problem and then made the proper decision. A tad longer than two weeks but not bad. All should try to get things done within two weeks.

Even when a casino rules against the player, a ruling should be made in two weeks.

That's great to hear, now we would like to hear of OP's side and updates if he really can do the things mentioned by Bc.game support, if so, please update the topic's title/subject as [Solved].

We sincerely apologize for the inconvenience caused by our customer service team locked the account before the settlement of your sports bets. We have reactivated the withdrawal permissions on your account. You are now able to proceed directly with the withdrawal of all your funds, including the winnings from your settled sports bets. Should you encounter any further issues or require assistance with your withdrawal, please do not hesitate to contact our support team.

Bc.Game Support should clarify this after saying your account's balance is zero yet your account was unblocked with current bets on other games thus it becomes zero, i assume this is a misunderstanding from their support. What's the purpose of unblocking an account if at the end of the day the amount cannot be withdrawn.

I myself cannot understand the reasons for the blocking. and the assumption of my criminal activity sounds ridiculous. I haven't been able to access my money for over a month. this all looks suspicious and like a scam

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hi, are you still watching this thread? what can you say? your assumptions and initial accusations were wrong, do you want to apologize? and what can you say about your bookmaker? this all looks like a scam!

I took a look at the OP’s bets. He’s making pre-game bets on major football leagues. There’s no reason to multi-account. What caused the red flag to ask for KYC? I don’t know if you are using Veriff as a third party but they are pretty good with identity but this criminal behavior claim doesn’t seem to hold any validity. There’s no money laundering going on for this amount. If he did something at another book it doesn’t carry over to your book. Player should be paid from my point of view unless I’m missing something. This seems to be an overreach by Veriff or another third party being used.

https://imgur.com/a/vzFn1i5
Yesterday one bet won, today there is still a bet. the balance is not zero

So you're winning, and suddenly everything went to 0 despite the actual accumulated balance? Perhaps it'll be easier to understand if you can provide those screenshots; it'll be very much appreciated. I might be able to reach to someone from BC and see if they can take a look at it for better understanding what happened from their end.

No, the bets are not losing, I have screenshots of the bets. but I have already provided a lot of proofs and still have not gained access to my money, I can conclude that the office is stealing money, and they also accuse me

But you lost those bets? Hence the balance is zero? Because when, or even before you can meet the wagering requirement, you lose them all? And after that, after the balance reached zero, they re-block your account?

they unblocked the account, but in order for me to be able to withdraw, I need to complete the wager, I placed bets to complete the wager, then they blocked the account because the balance was zero

I don't think I understand. Earlier, you said that you can't place bets or withdraw, those activities are blocked for you from the moment you deposited. And now you said that those balance are zero because you placed bets?

Or do I actually understand it correctly? They give you a temporary access to your account, you placed bets to fulfill the wager requirement, you lost those bets, and ultimately your balance is zero?

Hello, I was busy and couldn’t answer earlier, I don’t understand what kind of answer this is? in what criminal activity?

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the balance is zero because there are bets made to complete the wager, I placed bets because this is your rule, and now you are telling me that the balance is zero? Bets haven't been calculated yet! I believe that this is another ridiculous excuse for stealing my money, I did not commit any criminal activity, and your service itself cannot confidently answer this, then you said that the balance is zero, but it is zero because bets were placed to complete the wager

Given OP's account initially have ETH 0.24 and now it is empty, I understand that OP got his account temporarily opened to allow him to withdraw the rest of his fund since you refused to let him play any longer on your platform? And this should be happened after 17th April, after OP made this post. I wonder why OP doesn't even bother to update us with the situation.

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I believe that's BC's polite way to say OP is the bad actor here and he has bad history with KYC. Given BC decided to grant OP a temporary access to his account and fund, so his situation can get resolved, I think they no longer think it's necessary to "criminalize" OP any further, thus soften the blow with nice words.

Ok. Thanks for coming up with an update.
But, after reading the bold part, it seems you are unsure about that. Maybe the user is involved in criminal activity, or maybe not. When you use the world maybe, that makes it confusing. I am not sure what to say, but I will wait for others to express their opinion about it. If you ask me personally, I am not satisfied with the answer. It's just an average response where the casino did not explain anything but they wrote something which maybe possible, maybe not.

We understand your concern and appreciate your patience as we address the situation regarding your BC.Game account. After communicating with our third-party KYC provider, we were informed: Users may be listed on the KYC blacklist due to the detection of certain criminal activities by the KYC system, as well as having a history of unfavorable verification records on the KYC system.

Given this, unfortunately, we are unable to proceed with any request related to your account. Additionally, it appears that the balance of your account is currently zero, and in compliance with our security policies and the advice from our KYC provider, we have had to lock the account.

Please understand that we take these steps to ensure the safety and integrity of our gaming environment for all users. Thank you for your understanding and patience throughout this process.

Buddy relax  it might be his english not good .  you are wearing BCGAME Signature so its obvious you will attack the other part of this issue  . relax and be respectful no need to act like a kid  you are not helping the BC Game at all by behaving like a child .
lets wait for the  real respresentative   update .

to the OP   did you place bets just on sports ? or you did play other games ?   maybe you raised  some red flags if you directly deposited and placed bets in some suspecious competitions then you directly tried to withdraw .

i use BC since a few years and i never being asked to verify my account .
 sometimes i deposit /withdraw  more than your amount without a verification so i guess you triggered some risk  in there .

BC.Game Support, have you get to the bottom of OP's case and managed to have a comprehensive info of what happened? OP was inactive for a week, so we can't get it from him whether his KYC is unlocked and he can re-verify or it'll be locked for good and he got banned.

I'll appreciate an update so I can reflect it on my list.

Just wait a little more as holydarkness said.
If you are confident that you do not have multiple accounts if you are not from a restricted region if you haven't abused their bonus system, just wait patiently and their support agent should come back to the forum with an update. We have previous experience that players do not tell the whole story. They always come up with their side of story only and the casino support come up with their side of story as well where we can see that the player violated the rules. If you haven't done anything like that, you should be okay.

BC.Game Support has asked for your UID, you've provided it, and I've personally get in touch with my contact on BC as well, relaying that info. I am quite sure BC's representative is currently combing through interdepartment and gathering details for the nature of your case. I would ask you to kindly give a couple of more days while they get things done.

If you have not done anything wrong or violate any of their ToS, you can rest assured that they will unblock your account [and the KYC] and return your money.

I don’t know what else to assume, but for two weeks I can’t get an answer from them, this is a very bad attitude towards the client. They took my money and don't answer

Still beating and the horse is still dead, can't be more dead. Even if we suppose it's true that the problem is with your webcam, that it's of poor quality and it made you didn't pass liveness check, they still currently locked you out from KYC because they suspected something suspicious, so I still can't see why bother "brute-forcing" the progress by retrying it.

If I may give an opinion about liveness check though, I don't think the quality of your webcam will affect much. If they found it too blurry for them to verify you, they'll just ask you to move to a well-lit place and/or try with better camera.

maybe the quality of my webcam is not good enough

Kinda beating a dead horse, isn't it? They didn't allow you to re-perform KYC two weeks ago, and it won't change today or tomorrow or even the next two weeks, not until their support team get to the bottom of your case. If the problem was you and their decision was justified [i.e. you had skeletons in your closet], then you'll never be able to re-perform it. If the problem was a technical mistake from their KYC provider though, then you'll be able to re-perform KYC once it gets sorted out. But the point still stand: trying to re-perform KYC before their support can get to the bottom of your situation is useless.

I can assure you that they're in the middle of their investigation of the situation, though. So a little bit of extra patience will be much appreciated.

https://imgur.com/a/NzYegpm

Today I tried to get verified again, same answer.

exactly two weeks since the bookmaker blocked access to my money and does not give an answer!!!

you yourself were the first to attack me, now you are offended

I'll relay this to BC's support in case they missed this post, hopefully they can get to the bottom of it faster. They'll probably, at least, can give us insight why your KYC got rejected and you're not allowed to submit another one.

I just stated this because in the recent weeks we had several complaints/scam accusations by always the same person disguised by different bitcointalk accounts. This person also had countless BC accounts which is a violation of the TOS of the site.
Not saying OP is one of them of course but there is always a suspicion when it comes to these accusations because to be honest the sites mostly have a good reason to deny the service to the person which has the problem, the past has shown that.

OP here twice claims he is verified while he isn't. Once in BC's ANN thread and now here. It's not that hard to see if you are verified.

When you are it looks like this under https://bc.game/setting/kyc :




Remain silent he says, haha. That already tells me a lot about you. You should learn to read maybe, BC asked you to PM your account number, also your screenshot you can't read as well so it seems.

Well I am eager to know when you did, I bet just another multi account clown that comes straight to our forum to whine, just like in the past months. Same old. Wouldn't be surprised if you are just another alt of our friend ghostingura2 aka SimpleMachin34 aka twentyon3x aka Joana226. Same rudeness for sure and also aware how our forum works, so no newbie.
You know I could have actually asked support via telegram to look into this but since I am supposed to be "silent" I let you sweat this out until they reply here.

33618744

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keep your assumptions to yourself and remain silent about several accounts, I can also assume a lot of things about you, but I will remain silent without evidence. My speculation about the verification process was based on this screenshot https://talkimg.com/image/jNmHf

Do you consider it an offense to say that I have been verified and complained about a casino while the support agents of that casino do not help? As holydarkness said, I also think this is common. If you have submitted the documents and did not check the status and cannot withdraw, you will be shocked that you have provided them the documents but they do not allow you to withdraw. It is possible that he did not understand at first but later noticed the KYC was denied. I don't think it's an offense.

Do you consider this an offense as well? If a casino player gets the resolution from a particular forum or service, they will go there. You do not have the stats for other services like AskGambler or other mediator services. So, should not know which one is the number one go-to spot to complain about casinos. This cannot be a logic to accuse of having multiple accounts.

Giving OP a benefit of doubts, it is actually a common occurance where users are actually still in the process where their documents are being checked and verified, but they thought they've passed it. Not just with BC, it also happens to several casinos, if I can correctly recall.

Funny that here https://bitcointalksearch.org/topic/m.63940014 he writes his KYC has been approved but obviously in this thread there's a different story.

" I've been verified" -> no you are not, it was processing. 

I always wonder why people always come to this forum to complain. Since when is this the number 1 go to spot to complain about casinos? For this reason I am convinced this is not OP's first account here.

Please DM me your BC UID, and I'll investigate the issue further for you

I've been waiting for a solution to this problem for several days and don't mind going through verification

I am currently trying to get to the bottom of this. Bookmarkers usually and most likely will not forbid another KYC submission attempt [there are instances documents being submitted were deemed invalid and the customers are allowed to redo it with other docs] unless the violation is about the KYC itself.

So if you did nothing wrong and completely honest, and the whole story is as you described, you can rest assured that it'll be sorted out smoothly.

The bookmaker did not provide any explanation for the blocking, nor did I commit any illegal actions

I doubt that's the whole story of what happened. I don't see any reason for BC Game to simply deny your KYC process and lock your funds without providing a good reason. If you are innocent and not violating any of their rules or being in restricted country, you should eventually get your funds back including your winnings.
Lately, I have seen some cases against BC Game here but they were all resolved or provided evidence against the accusers. Also considering BC.Game runs few decent campaigns here, it's not logical scamming you for less than a thousand bucks and ruing their reputation?

You could try asking the support team about the reason for denying your KYC and why it's not allowed to redo it. This suggests the issue might not be with your documents being unclear or missing something, but maybe that they have detected a violation. That's just my conclusion and you might want to wait for one of their representatives to explain more.

Reuploading your images to talkimg [and it's clickable].

Did they tell you why they specifically reject your KYC? Multi-acc detection? Self exclusion? No explanation? I'll notify their representative about this case and get them to look into your account, hopefully they can give a better understanding why it got rejected.

What happened:: Registered with the bookmaker and made a deposit. after making a deposit I can’t place bets or withdraw money.
Scammers Profile Link: https://bitcointalk.org/index.php?topic=5088875.2440
Amount Scammed: 0.241526 ETH
Payment Method: ETH
Proof of Payment: https://etherscan.io/tx/0x672e23dceb76825618e144af7aff30d2c7c744ed98cf9e4f306d17d5edf36cb3
 I've been verified : https://imgur.com/a/y82JyiA
 Blocked withdrawal of money:  https://imgur.com/a/BP8000W
 I received this message in the mail: https://imgur.com/a/OlNJQMp
https://imgur.com/a/BP8000W
 Now this message is on the account: https://imgur.com/a/Cax4euJ

 I made a couple of bets on this bookmaker, and now I can’t place bets or withdraw: https://imgur.com/a/4CXz6xE

On April 3 I registered, made a deposit and from that moment I cannot place bets and get my money back