Topic: BC game scammed me 80k (Read 647 times)

Fair enough bro.. I'm not even the person who tryinna cheat bonuses and stuff. Sometimes I even miss bonuses for not claiming them on time. I'm a high roller, my account is down a lot. It doesn't even make any sense to make newer account. I do open my bc game account from many devices "pc, phone.." but I have only one account I play with which is @BC_Whale

In my opinion, the issue of multi-accounts should be evaluated on a case-by-case basis.
If there are many accounts opened, linked to the same owner/device, and bonuses have been taken with these accounts, then it could be considered an action to "cheat" the casino. But if for example there is 1 account that spent a lot of money and played often, and then there is another empty account, which has never taken any bonuses, I do not think that the second account was opened to "cheat" the casino.
For example, I could have opened an account years ago with the casino, and I never used it (and I didn't use any bonus).
Some time later, I forgot I had an account with that casino, opened another account, deposited and completed the KYC.
In this case, I do not consider it an action to cheat the casino.
If the user is self-excluded, then opening a second account to play, violates the rules.
However, at least the option to refund deposits or the total balance can be considered

Absolutely not, I don't have any other account. Complete BS. I'm willing to dox here and show all documents I provided to BC, let's see what evidence they have on the multiple accounts? They can say anything they want they can corrupt AG and CR too (I dont trust them anymore) show the evidence here infront of all the community. F**k the 80k, keep it. Prove what you say is true. Scammers

Appreciate you, I don't even have trust in AG anymore, CR said the same thing but I re-opened the case. Complete injustice here, I'm pretty sure BC is doing smth here to avoid paying me. I'm even annoyed by the fact that they accuse me of something I didn't do. I would digest it better if they just said yea we scammed you. But doing whatever they doing with AG and CR to convince these people to turn against me is just another level. Shows how fraudulent this corporation is

I guess I can, but I can't see how that'll help the case. Let's say they say multi-acc [like their rebuttal on AG] and game exploit, we'll either just have to take that at face value as we can't verify it ourselves, or we'll just further [unnecessarily] complicate the situation by having some people here to argue "what exploit?", "show proof of multi-acc!" "Why confiscate now instead of before?".

Perhaps, the multi-acc itself does not have to be connected to a specific game, perhaps OP created multi acc because his previous account got limited, or self-excluded [OP's narrative show signs of addiction, so self-exclusion is perhaps on the menu here] and tried to bypass that.

All things considered, OP raised the case to two ADRs, one was shown the evidence of what BC found and consider to be the breach of their ToS and the mediator agreed with those findings. We happen to have the second ADR as OP raised to multiple ADR simultaneously. Perhaps it's best to wait for CG to make their ruling too, so we can be further assured that BC is taking decision that is according to their ToS and incriminating evidence.

---

OP, BCGameskem, you asked somewhere in this post how to get your case reopened on AG. I guess you can email the mediator for reconsideration, but... instead, why don't you use CG as it's still active there? Perhaps inquire what you intended BC to provide through CG?

---

Edit: Oooppss... just checked CG, it seems they've seen the evidence too and make the same ruling. I guess... this should be enough to safely conclude the case? No?

Nobody cares what you consider fud. This man got scammed out of 80k, what does this have anything to do with you and people's antipathy? BC makes raffles and whatever, so what? What have they done for the forum? Investing some 50$ codes that you even have to rollover, also brings new players, makes them the savior of bitcointalk? That allowes them to keep player's money? Look how many cases there are atm against them. They are all lying or making this up? They pay you money to run a campaign that brings more victims to their site, that's what I see. Trying to silence people that speak out what they think, don't you. By the way, askgamblers has a partner relationship with BC. If you look at their review you can find a ref link they provide for new players. Doesn't look so independant third party to me. https://www.askgamblers.com/online-casinos/reviews/bc-game-casino

Who is the independent third-party arbitrator you talking about? And what was his decision? How do they even taking decisions without informing the concerned account user with an official email? So if I never came here, I'll be left in limbo?

At the moment, BC has probably done as much for this forum as Sportsbet out of the existing casinos. Supporting dozens of non-commercial initiatives, many raffles, contexts and much more. But as long as there are those who have antipathy towards me personally, they will continue to attack the projects I work with.

Even if some users are upset about the missed opportunity to attack BC, I want to remind you that there is a decision by an independent third-party arbitrator on this case. If OP disagrees with BC's decision and AG's verdict, Vod gave the best advice on that case. I will perceive further elaboration of this topic as FUD.

How can I make an appeal? The case is marked resolved and there is no button to appeal or anything like that in my profile. Also on email they just sent me a message saying
"Congratulations BCgamesuspended,

Your complaint has been resolved successfully!
BC.Game Casino - They closed my account for no reason
"

Do you mean I make a new complaint to AG? I cant find anyway to reply to AG regarding my complaint or appeal

You can make an appeal to BC.Game to allow them share the evidence that they share to AG except the KYC part if you are really confident that you don’t use multiple account abuse.

The thing about this mediator is they need to ask valid proof before they marked it as resolved. There’s no way they will support the casino immediately by just providing IP similarity. They probably show an evidence of abused that involves multi account which is what I want to know on how it actually happened.

Yes please show me what evidence you have BC game. You know I have only one account. You know this well. You have all my documents and I did the live test. How can I make another account when I'm fully kyced with you

For transparency, BC.Games should show their evidence. It would improve their image as a company. Regardless of the conflict's resolution, this is bad publicity; otherwise, anyone could think it is a typical case of an individual against the system, where the system says A=1, and we must accept it as true, even if they don't explain why.


Do you have evidence of this?

I can not reply to my complaint anymore on AG because they marked it as "resolved" I went to chat w them they said they just agents and they can not help me, I emailed AG to inform them that bc game is scamming me. Let's suppose I have never reach out for help here or on AG what would've happened? Nothing right? To this moment I didn't receive a single email from bc game support explaining what has happened... how does that sound right? They supposed to inform me if they take a decision to close my account no? Why they only replied to me when holydarkness interfered? It is clear that they just stalling me and don't want to pay me what I win. In past I was such a degenerate lose all in few minutes. I had many 60k and 80k bets there.. now because I gamble more responsibly and I win they don't like it

That's exactly what happened my friend. I swear to god I only have one account which is @BC_Whale. When they closed my account and never replied to my emails I found no way to speak to them, I was desperate so I made a new bc game account just to enquire about my account's closure, the support BSed me again so I logged out that account and never used it ever since. Apart from this I have never ever used any other bc game account. The one and only account I use to play is @BC_Whale and that account is down a lot and high SVIP level. I was getting lot of random cashbacks and special bonuses because it is down a lot. (Over 220k in bonuses if I remember well) so it doesnt make any sense for me to use a new account from zero. While my account pays well if I wager and get the highest price on daily spin.

Let us say for argument sake everything you have written is correct, did you ask AskGamblers why they concluded BC Game were not liable to pay you and did not accept your complaint?

Why have you not posted in your AskGamblers claim since they decided against you and were in favour of BC Game?

Also, you still have an opportunity at CasinoGuru. The latest update shows BC Game are examining the case. Let us see how they determine the case before commenting further.

@holydarkness can you request to your contact to explain what’s really on this issue. The game involved here is live games particularly sicbo which is very hard to cheat using multiple account(can’t think of way on how to cheat on this game).

Because, they seem just using the multiple account mistake of the OP just to avoid the payout here. I’m curious on what’s the potential abused here to give us closure on this kind of issue.

This is alarming as live games player myself if ever I won big, there’s a chance that multiple account reason might be use to anyone.

Finally someone with common sense here. Thanks for the support bro. And yes to answer everyone I have millions in deposits and millions in withdawals (total volume). In past, I would deposit and withdraw 6figs txs multiple times a day no problem. I never had any problem withdrawing money from their platform except one time I lost 250k in a night and made back 140k or so, tried to withdraw it they held it for a couple of days but they paid me eventually... I'm just disgusted by what's going on here. BTW my journey on bc game was always fighting for my losses thats why I have big volume, and there was a time where I recouped all my losses + 40k profit.. so my account on bc game was up 40k+ I thanked god and quit gambling for sometime until one night I had huge urge to gamble and stupidly enough I said lets just try with 1k. Lost it, chasing that 1k made me lose 500k in oneday which is literally everything I have, then another ~200k i took from a friend (at that time, every bet I make is a losing bet, no matter what I do. Like I would lose 10 times on a row with a 80% win probability) So in total Im down near 700k. I suffered depression for months. Then in last december I wanted to try again my luck I won this 80k and here we are. I only had one account. I don't even care anymore now that they scammed me I wouldn't even have to hide anything.. I lost hope, so I would admit I have more than one account if I had any. What they came up with is total BS. I know there's nothing that can be done to sue them, but I'm gonna expose them all over the internet now, it is personal. The fact that they lie to my face and say I have multiple accounts made even more angry and more motivated to f**** with these people.

Also when my balance was just a bit over 30k and I was nudging the support and VIP host so they let me withdraw. They always said: "rest assured your account will be activated again in few days, you may play meanwhile the game provider activate your account" why it took them one month to say I have multiple accounts? Were they looking for a good false clarification all this time? Why did they activate my account for one day and promised me that withdrawals will be available in 24 hours they literally said "this time is diff and we are solving it in 24 hours" were they hoping I gamble and lose all the 80k? I didn't gamble so they closed it again and now ohhhh you have multiple accounts... one word SCAMMERS.

That is of course a good point, yes.

But to do so, you would need to know whether OP has actually already made several payouts on such a scale. It would also be necessary to check whether the BC.Game internal verification rules were triggered or whether the accusation of multiaccounting only arose after these payouts.

Unfortunately, this is all information that we will (most likely) not receive here, so it remains pure speculation at the moment.

1 problem with this though. Having deposited and lost half a million and wagered over 25 million I guess it’s fair to assume that OP already made several sizable withdrawals in the site. But with those never any problem came up? Also, normally these extended checks mostly only occur once a player is actually in profit, which totally is not the case here. That’s why this whole situation looks really off to me.

I can explain this (even though my knowledge of this dates back to 2017, but I don't think anything has changed here):

Non-KYC casinos generally do not carry out checks on deposits. As a casino user, you can therefore also create umpteen accounts, deposit 10 BTC each and play with them. The violation of the ToS (multiaccounting, ...) will not be noticed here and if it is, it will probably even be tolerated, as it usually makes the casinos money.

However, if a user then pays out money, the so-called “Extended User Checks” will kick in. These not only include checks against the ToS (multiaccounting, etc.) but also detailed analyses of gaming behavior in order to be able to prove abuse, for example. Only when all checks are OK and the necessary regulatory data has been obtained (KYC, proof of residence, etc.) is the payout released. Incidentally, this can also happen with 10$, but the higher the amount, the more secure the checks are.

This means that players can play (and lose money) for a long time. From the casino's point of view, this approach is understandable, of course, as it allows them to make money and not scare off potential customers in advance. Whether the whole thing is ethically correct is of course another question.

OP, there are tons of warnings on this forum about bc_game being a scam. I don't understand why you decided to trust them to begin with, let alone trust them with 5-6 figures worth of funds. Of course, I pity your situation as losing that much and not even being able to get a small portion back is a very low move from bc game - I hope that if you do get the funds back, you stop gambling (go back to doing whatever got you the 500k to begin with instead of making matters worse) and if you do continue gambling, you don't do it at bc game, and you do due diligence on the next place you decide to wager. You have the forum at your disposal here, ask the forum if a site is legit or not, if you can't enough research on it yourself. Some searching would have stopped you from depositing from bc game to begin with.

Whether or not OP has multiple accounts I wonder why they come to this conclusion now AFTER the player deposited and LOST half a million $ ? Now that he won a fraction back they suddenly find out that he has multiple accounts? Sounds a bit odd to me to say the least.
Sure it's possible but why allow him to play and LOSE in the first place.

Also, what reason would he have to play with a different account while an account that has already so much loss and wager obviously get's way more bonus/perks than any other newly created account? Doesn't make too much sense right?

Not saying he doesn't have multiple accounts but something just doesn't add up because he already lost so much money there. Saying a player is multi accounting is always such an easy way out for any casino.
What I also wonder is, why was his account reinstated twice (with the possibility to withdraw) if they already found this violation?

Lastly, why no reply to the casino guru case as well?

Anyway, kicking out a SVIP10 player with around 25 million wager and over 500k in losses over this shows how desperate BC is for money. Don't forget, this site lost their Curacao license and was declared bankrupt for that matter only some months ago. Then they quickly moved to the "Autonomous Island of Anjouan" to get a license there.

They say you have multiple accounts, and the community accepts this.   You'll need to take legal action to force them to prove which accounts they think are yours.  Good luck.  :/

I never use VPN. IP can change sometimes and that's normal (you restrat router, electricity outage ect..). I do use my account on multiple devices but I only have one bc game account

I repeat I only have one account. Which is @BC_Whale. I just cant believe how far in scamming these people got to. I ONLY HAVE ONE SINGLE GAMBLING ACCOUNT!

I want to leave a brief recommendation for players to take into account to avoid being in this situation directly or indirectly.

1 - Do not create multiple accounts (it’s obvious, but it is important to emphasize it)
2 - If you ever created an account and for some reason forgot your login details, do not create another one, contact support first.
3 - Do not use VPNs, some VPNs reuse IP addresses, and this IP could be assigned to another user, mixing their footprints on the site.
4 - Hire dedicated internet services with a fixed IP that do not use dynamic IP addresses; the same thing could happen as with the VPN.
5 - Carefully read the casino rules, and strictly adhere to them.

Even though you have rejected the request to address the matter here, I think this is something that needs to be considered by anybody making a scam accusation. If a member wishes to open a scam accusation thread running concurrently with open accusations on CasinoGuru and/or AskGamblers then they probably should not be expecting deeply informative replies on the forum as the matter will be arbitrated elsewhere.

Apart from their work within the forum, they are a huge company that is sponsoring a Premier League football club. I always thought there was much more to this story than the OP elaborated on and maybe for that reason the decision on the case by AskGamblers was made in favour of BC Game.

The OP will probably dispute the decision by the arbiter even though he took his complaint to them on the basis he would accept the outcome. The amount involved is $80,000 therefore I think he will post here again protesting but it will be futile.

If the OP still has to wait for CasinoGuru to give their decision. If that fails to be in his favour and he firmly believes he has been scammed he should consider legal action but as it is a time consuming and expensive process, I doubt it. Having said that, I believed there was more to the story than the OP stated therefore it seems the matter will cease here.

I was intended to say, "on that case, let's exercise some patience and wait for a couple more days, as my contact assure me that everything will become clear and proven in a day or two."

But fortunately, I took my own word close to my heart, to take everything with bucket of salts. So I looked at AG before replying and I found that they've actually reach their verdict,



As always, we take verdict made by CG and AG as a decision that overrule the forum's opinion. So, I believe this should close the case. They found and validate BC's proof of connected accounts.

I assure you, I only have one account, I didn't break any rules. Maybe some of my friends at bc game enquired as to why my account is closed because I reached out to everyone for help, I was desperate. But they know I only have one account, they are making this false clarification to steal the money. To this day I didnt receive a single reply from them on email. How can they even close account for weeks without informing me? So if I didnt go to AG, CR and bitcointalk, they would've never answered me right? Even to this moment I didn't get an official email from bc game explaining what happened

OP, I got your PM and this serves as a reply to it too.

As I said, usually when big casino found an abuse of multi-acc, they are beyond sure of it.

I was privileged to witness [and check myself] the parameters and cross-reference system that being used by a relatively small casino [not gonna mention it here in order not to undermine them as "small" but those who follow me and my record with casinos dispute should easily know which casino am I talking about] and it was mind-blowing.

They cross-reference things that didn't even cross my mind.

That said, let's just wait for BC and AG's communication. If they have proof of multi-acc, then AG is more than able to prove or disprove it.

If the situation does not get resolved by weekend, I'll inquire again to my contact. Until then though, let's just wait and I'll return to my default setting to take every side's words with bucket of salts.

---

Vod, I think you misunderstand their counter-allegation. Their ToS [that's being quoted by OP and served as an official reply to AG] did not consider communication with other players as a breach of ToS. It's about using and creating more accounts in any form and reason, including saying it's the player's "representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties" account while it's actually theirs. So it's not about chatting or communicating with others, it's more about trying to create another accounts and saying it's "my connected person's" account.

Did you chat with other players online?  If so, that breaks their vague TOS, which states the other player is also your account.      

Valuable lesson...

Yes this is what they said in AG according to their ToS 5.4. I only have one account, I didnt break any rules, these guys have my passport, driving licence, ID, bank statement, car registration, phone bill. I literally provided all my documents. They know me more than my own gov. This is unfair...

It's fine, no hard feeling. They [my spare contact and the one who give you the memo] told me in our chat that it won't take long and they choose to continue with CG and AG for good reason, not just to simply drag the situation. I am taking their words for it... plus, I'll literally chase them again if it's not resolved by the weekend [yes, this is a "threat"] anyway.

---

edit: OP posted his reply close to when I hit "post", so I missed his reply.

OP, what?

They accuse you of multi acc? Why do I just learn about it right now? And can you point it out to where they give this counter-accusation?

Edit 2: Ok, so I clearly missed a lot while I tackle several cases with my contact, including the reply on AG as quoted above, explaining the multi-acc counter-allegation.

OP, based on my experience, when casino [especially ones like BC and SB] found out multi-acc, it's a sure-fire. Their findings are backed up by a lot of supporting evidence. Now the a-little-bit-vague explanation by my [spare] contact made a lot of sense.

Yeah, I can understand why they choose to stick with AG instead of following my plea [I honestly begged and argued with them to address the issue here for you, so... thanks for that] to deescalate the matter here, as on AG, they can freely provide the proof of multi-acc. I guess I have to write an apology to my spare contact tomorrow for the unnecessary words we [well... I] exchanged.

You said my account is closed because I have more than one account on your platform. This is not true, I have only one account which is @BC_Whale I have no ther account. You guys just finding a false clarification for your theft, aren't you?

I changed my trust to neutral as I was told bc.game sponsors 75% of the events in the forum.   The community obviously accepts their TOS, which is legal.

Hello Bcgameskem,

We can see your complaint on CasinoGuru and AskGamblers and we are in the middle of dealing with it. Unfortunately, despite holydarkness insistence to get it addressed and explained on this thread, we will have to reject the proposal and address the matter on the ADR platforms. We want to assure the Bitcointalk forum community that it is for a good reason and not without merit.

Hi holy,

I am asked to extend our apology once more that we can't comply to your request this time. Be assured that it is taken with reason and not because we choose to escalate things when an option to deescalate is being offered. We are hoping hope for your understanding.

Uhh... My [spare] contact has been sleeping, presumably, as we're on different timezone, so I don't have further info from them about your situation, I'll pick up from where we left today, tomorrow. Please wait a little?

@holydarkness do you see what they replied with? So am I scammed 80k here? Any chance I can get some refund? I'm fuming here

So we've started the process here - I left negative trust.   As long as people trust me here, they may distrust bc.fun.  Unfortunately, this forum is not the "go to" for casinos, so my influence is limited.    If they ignore you, you have a chance to start a class action against them, so they may contact you privately and offer you a deal.

If you want to go the legal route and improve the industry, you'll need to identify yourself to a law firm and be prepared for possibly years of offline harassment.   You'll help many others bc.game has scammed and you'll get your money back.  I'm willing to support you in this action with my automated resources.  

(bc.game is innocent until a scam is proven)

Wow so bc game finally replied on AG, they said this:

Hello,

Unfortunately, we cannot support this user on our platform due to a breach in our terms of service. The user is breaking Term 5.4. https:­//b­c.g­ame­/he­lp/­ter­ms-­service We have provided all the proofs to AG support regarding this.

Best Regards
Panda - BC.GAME

The ToS 5.4 says: "You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf."

I have only one bc game account. Please help me fight these scammers, I knew they would come up with such BS.

Whatever you think is best to do my man. And @Vod ofc I want your help guys. I just don't understand why they didn't email me at all all this time. I'm afraid I'm being scammed, I wanted to feel re-assured. These guys never explained as to why my withdrawala got suspended, why my account got closed. Despite me sending many emails to them throughout the past month they never replied

OP - do you want our help, or do you want to deal with it privately?

Umm... not sure if that's a good idea, to have them communicate with you via email. I am not sure on what division my contact works, but I am somewhat sure they're not on the division who handle email. Sure, at times, I asked complainants to put someone on CC [not sure who this staff is, but I believe they're on the upper floor] as per BC's permission to expedite things. But I believe the purpose of the CC is so that the staff being CC-ed can chase the mailing division with sticks and knives and chainsaw to expedite the situation.

So, basically, I somehow think exchanging emails between you and them will only be slightly faster than the CG and AG situation. If you don't mind, let me try to get it tried through my direct contact and see how far and fast can we take it?

I will only proceed with your permission, of course. If you choose to chase it yourself through email, I'll communicate with my contact if it's possible to establish that communication with you to sort it out.

I'm here, if you need anything I'll help. I'd really appreciate it if you can sort it out. I'm tired of waiting. If they want to keep the account closed, can I get a refund of 80k and we consider this case resolved? My account is still down a lot anyway. But I need the 80k it would change lot of things for me rn. I can pay most of my debt. Also can you ask them to communicate with me by e-mail. They never responded, I never heard from them...

So ummm... I'm already with my contact while waiting for the image. I initially planned to put yours first, but as my time with them is usually limited and I am still waiting to get a better context of the case, I am moving to the next one. Please wait, I'll circle back to yours once I get to the bottom of my list with them.

Sorry, only seeing this now. Here's the link:

https://talkimg.com/images/2025/01/22/W3pb5.jpeg
https://talkimg.com/images/2025/01/22/W3iqg.jpeg
https://talkimg.com/images/2025/01/22/W3bJd.jpeg
https://talkimg.com/images/2025/01/22/W3KMI.jpeg
https://talkimg.com/images/2025/01/22/W3OSz.jpeg

Your help is greatly appreciated!

Ok, I'm here. A bit late as my IRL situation are a bit demanding these past few days [and I think for the next few too]. I've reached my contact on BC and we should have a talk in about this time.

Anyway... ibb.... umm... they hate me for some reason. As always, I can't access them by default and have to take a long way around with other browser and VPN and other settings just to look at them. Today though, they seemed to hate me significantly more as I can't see anything at all, no matter what I do. I always get a disconnected page.

Can someone please be kind and reupload OP's image to talkimg so I can get them? Fast? So I can already understand what happen when my contact joined me?

Edit: OP, I see you online. Can you please reupload to https://talkimg.com/ ? Much appreciated if you can.

Hey, here are links of SSs:

https://ibb.co/n3fWbNJ
https://ibb.co/XLx54m9
https://ibb.co/F5YBwTd
https://ibb.co/KFg7X75
https://ibb.co/kyN2gsW

I couldnt find the ones where I was speaking with support or the rest of the conv with the vip host but trust me all they do is BS me "we looking into it" "it will be resolved in 24-48hours" always same BS. It is been one month now and they still didn't come back to me with an answer as to why my account is closed or my withdrawals were suspended...

I do not know why BC Game have not replied but they still have just under 48 hours to send a reply according to CasinoGuru on their platform. Until they post here or there with their side of the story we will not see the full picture but having said that, they should have posted by now. Hopefully they will post here soon or opt to engage with you solely on CasinoGuru.

Are you able to post screenshots of all of your correspondence with BC Game. If you can it will help all of us much more to further understand more about the situation.

You should upload the proof here too instead of redirecting user on AG post since you are posting your concerns here. You can upload the screenshot on talkimg.com and copy the bbcode here too instead post an image.

I just check your screenshots there and I notice you are betting on sicbo live games and win huge amount from there. It will help too if you can post the whole betting history from the live games provider until you manage to get 80K to backup your claim of fair play.

I agree that there’s nothing wrong on your bet due to the game involved is sicbo.

That post on casino guru where it says "update: my account is back..." you can see those 2 screenshots on askgamblers complaint, it is the same. But they are not some screenshots speaking with support. One showing 80k in vault, one showing withdrawals still suspended. Unfortunately I cant find SS speaking with their support. I never felt like their support are a human tbf. It is always felt like bunch of bot replies and BS slightly modified by a human maybe depending on what you say, but they never were a straight to the point, it is always BS. And VIP host speaks in a nice way but always beating around the bush and fake promises. Email they dont reply... you can see its been more than 2 weeks since I opened the casino guru case. Still they didnt reply, I don't think they ever will tbh. My last hope is bitcointalk because I trust the community here.

What would help a lot here is if the OP could post any screenshots where his interactions with the BC Game support took place. Keeping that aside, we are talking about a sum of $80,000 therefore the sooner the matter gets resolved the better it will be for both parties.

From what it looks like BC Game should be updating their side of the story on CasinoGuru soon because they have been asked to respond to the allegation. Only then will it be known if there is more to the story than the OP mentioned.

I feel like I see a new complaint about this place every week here lately... I hope they help OP. I'd just wait for the Holydarkness tomorrow. He's got a good record of helping resolve issues here lately.

that's good to hear, at least there's an improvement but to be honest, as an established crypto casino I expected more out of them and their customer service. I just hope they continue improving their customer service.

Thanks for the support brother!

I've left negative trust asking them to address this issue.

I came here because I found no solution on CG and AG. I saw bc game being active and resolving newer complaints there (small accounts) but my complaint is being ignored by them. They always ghost me. No matter what I do to gain their attention and hopefully get a reply from them. No matter what I do... It's been 20 days since I emailed them regarding this issue, they never replied, I kept nudging them, emailed support, panda, business email... nothing... Thank you again for looking into this and for your care.

I must have been closer to a brain-dead state yesterday than I realized as I literally can't digest that the links given by OP were links to AG and CG, LMAO. Honest to any holy and dark being that I thought they were link to screenshots.

OP, if I may judge from the way BC react to the few cases [which we talked about yesterday] that's escalated to an ADR, they will respond to that thread on the ADRs and not here. But let me try to get to my contact and see if we maybe can work it "backward" where we get it resolved here and then we can update CG and AG that the case was resolved... if I can get ahold of my contact, which I'm currently still trying to get.

---

TBH, I personally think the response of BC.Game Support has increased very drastically compared to the past few months. Though I don't think the account is being controlled by my [main] contact, the account usually give an update not long after I and my contact conclude our talks, sometimes even when we were in the middle of our way diving into the bottom of another case. But all things considered, they've significantly improved.

Unfortunately, don't expect an answer quickly, pakito111 created a topic on January 4 (suspend withdraw on 69k$) and still ongoing, yesterday there was a response from BC Support here, where a topic was also created on Casino Guru and on them will be mediation.

ok, getting a reply from them might take 1-2 weeks is just ridiculous, no offense to them but I know their support is bad but I didn't realize it was this bad. holydarkness is such a heaven-sent for people who have issues with BC.game. anyway, their casino support here in the forum should be more active since it seems like a lot of gamblers who have issues with their casino are coming here in the forum to post their complaint.

Don't expect email replies actually. Even their discord mod always states that replies via email might take 1-2 week. And yeah, host as well as live support are more than questionable calling you "dear" and "love" but can't give any clear reply. Even when you send them screen shots they don't even react to those, it's actually sad for such a big site.
If the support wasn't so bad the site could actually be very good but I don't see this changing any time soon unfortunately.

80k is a huge amount and replies like "we are looking into this" or whatever just don't help anything.
Also, when you are already verified a long time ago there is no reason to extend the waiting time indefinitely. Just not a good look. Hopefully this gets resolved, you are in good hands with holy.

Their support is like bot replies. "We will look into it" "We are sorry for the inconvenience" they been telling me 24hours, 48 hours, everytime and nothing.. it's been one month now.. also for the last couple weeks they been ghosting me. No VIP host, no response on e-mail ever, no answer on my complaints on the other websites. I just dont know what to do anymore...

Appreciate you brother, thanks a lot

I just... had a long talk with BC, tackling several issues, and my contact is already away to handle other matters and very likely won't come back to any of my chat anytime today. And I'm rather exhausted right now that I can't even digest one sentence. So I will not try to poke my contact about this matter until tomorrow [they're very likely won't respond as they're already AFK, anyway].

I am writing just to let you know I've put this on my plate. I'll give this thread a read tomorrow, and then write to my contact once I get a better understanding of what happened.

Please do! Thank you a lot!

I do have some hope that the support team that represents them in this forum will respond to you as soon as possible when they see your complaint. This is their official support account >>> (BC.Game Support). You can invite them to respond to this thread through a PM, if you have any challenges I can help you send them a message, but at least they are very responsive here.

Also there was a lot of bonus (recharge, weekly bonus, monthly bonus, bcd rakeback, quest bonus, bcd bank) that they took from my account. But I don't care about it anymore nor the money on the slots machines. Just give me whatever on the vault and we good (80k USDT) it is obv that they dont like me winning. They only unlocked my account for one day because I was complaining all over the internet in hope I gamble and lose everything (this is why they kept withdrawal suspended) when they saw I didn't gamble they closed the account again. Atleast if you guys don't want me to play in your platform and keep the account closed. Refund me the 80k USDT, reply to my e-mails. I really need it. I have a lot of debt, my life is miserable. You guys took everything from me. And refuse to pay me a small % of my losses when I won it the legit way playing your games. I have all Screenshots.

This is because to make the long story short. If you read the whole thread on casino guru complaint you'd understand. When I was playing and turned the 2k to 30k they suspended my withdrawals. Kept fighting with them for days to no avail.. at that time I posted on casino guru hence why it was 30k at first. Then I kept playing turned it to 100k+ used more than 20k to buy bonuses on some slots games and my account got closed. The USDT in bc game balance is 80k the money in games is 20k+ so technically 100k+..  the askgamblers thread I submitted when my balance was at 80k not 30k thats why there is a diff. Bc game ghosted me on both complaints while they reply on other complaints with less money. I feel scammed

I think there's a communication problem, judging from what you posted. They should have been able to tell why your account was suspended or withdrawals blocked. In the casinoguru thread you talk about first wining 30K then turning it into 100K while in the ask gamblers thread, you talk about 80K so which is true and which is incorrect?

Could you please clarify here how the value ended up at 80K and not the initial disputed 30K at Casinoguru?

Can you also include the chat you had with the support team here? I cannot find it on your complaints on other websites.

BCgame has been getting lots of scam accusations of late all around inability to withdraw winnings. They have replied to some of the complaints but I do not follow them to know if they eventually paid out or provided proof of wrong doing on the part of the player.

- Jay -

Hey guys. Long story short. I lost more than 500k USDT from my own deposited money in bc game. I quit gambling for sometime and last december I deposited a couple thousand dollars to try my luck, I turned it to 80k, they suspended my withdrawals for few weeks then closed my account (error 4001: account verification required) despite my account being fully verified (basic+advanced) they activated my account 2 days ago but withdrawals were still suspended then they closed it again today.

UID: 7764138
Username: BC_Whale

When I was gambling in past it was so easy for them to take all my 6figs deposit. I lost everything I have and now in debt.. but now when I recoup a small % of my losses it is hard for them to let me withdraw. Please help me fight these scammers. If you need credibility for my story here are 2 complaints I submitted on askgamblers and casino guru:

https://www.askgamblers.com/casino-complaints/bc-game-casino-they-closed-my-account-for-no-reason

https://casino.guru/bc-game-casino-player-s-withdrawal-has-been-delayed-18

Any help would be appreciated. Thanks