Topic: [BC.Game] 12K USDT locked - No Informations (Read 1455 times)

Well, then I'll be waiting for your own thread and supporting evidence. I'll read them and get a grasp of it, and will try to reach my contact on BC if you prove that your situation is valid for a scam accusation.

I have a complaint as well that I'm waiting for them to respond back to. I'm giving them their "up to a week"  period before I post the complaint but they've been quiet so far despite me sending a couple
Emails and live chats.

Hi, no, I haven't been in touch with my contact on BC after previous "case" got resolved. I believe it's a minor issue of someone being banned from chatbox due to some violation. Anyway, I'll reach them again, see if they're still waiting for a word from their provider or if their silence on this thread is because it's already put to rest.

Hi @holydarkness,

I'm reaching out again to see if you have any new information. It's been 9 days since BC.Game Support has been active here.

I've noticed that most other disputes with BC.Game have been resolved, but mine remains unanswered.

I'm growing increasingly concerned about the lack of response and hope to hear from them soon.

Best regards,
0x1337

let me try to get in touch with them again. I pushed your case with another one after my previous post and got a reply earlier today that they're finished with investigation and will announce. As it turns out, that's the other case. I still haven't get any answer from them about you.

I'll inquire if they've made final decision and consider this case as resolved, or [if what I assume is correct] they're still trying to sift through the flow of your fund to separate which one are "tainted" and which one are rightfully yours.

Hi @examplens !

I understand your perspective, however, I want to reiterate that I have not intentionally exploited any system vulnerabilities.
Moreover, it's important to note that only a portion of my total winnings are associated with the specific game in question.

My earnings were generated from multiple games, and I believe it's essential to differentiate between these winnings.

I am open to discussing this further and finding a fair solution.

@holydarkness thanks for ur work

Thank you for your insight. Perhaps they shared the same sentiment and conclusion, thus their silence.

However, I personally think it'll be best if I make sure of it before drawing any conclusion myself and before I can safely mark the case with status that's best fit the situation based on these factors.

I've send them a DM yesterday. They're usually slow on weekend. So, there is not much we can do but wait.

What I concluded from their last communication here, I would say that further insistence on "solving" this case is futile, I think that they have concluded this investigation and will not consider it further.
It sounds like, they caught this user abusing vulnerability, which puts all his other activities under scrutiny. With this, all trust is broken and they no longer want to have dealings with him. It's just how it looks to me, and honestly, I do the same to someone who I've determined has tried to take advantage of me.

Hi, I am sorry if you feel that you're neglected or left dry and hanging. I can assure you that I am and will dilligently request for updates for cases that can be pursued and its progress can be escalated because it's fully under BC's control. However, for cases where providers are being involved, like yours and the other case --that became the two only cases that's currently being "in progress" in my list-- it's a waiting game.

I can assure you that I am not leaving your situation unattended. In fact [though it's perhaps rather useless info since I didn't actually did what I wanted to do] I was intended to ask for follow up with my regular contact for these two cases right after I closed the other case, that 7mil case, that required me to reach to someone higher on BC.

I was about to reach the staff "assigned" to me to tell them that one huge load of case has been cleared from BC's plate, and I wanted to ask them to focus on the last two that remains. But then, rereading our conversation and each of your thread, judging the nature of the case is with provider, I refrained from it, fully knowing that their hands are tied too.

Nonetheless, let me try to page them, ask if they've hear any development from your case.

@BC.Game Support

Hi everyone,

I'm writing to follow up on previous BC.Game message from 15 days ago, regarding my account being blocked on BC.Game. I've still not received any response from their support team, and my funds remain inaccessible since April 29....

@holydarkness, any news from your side ? (Thanks a lot)

I've reviewed the forum thread and noticed that several other users are experiencing similar issues. This suggests that there may be a wider problem with BC.Game's platform.

I also expect a swift resolution to regain access to my funds.

I'm very disappointed with the lack of customer service I've received so far. I hope that BC.Game will take my concerns seriously and address this issue promptly.

Thank you for your attention to this matter.

Sincerely,
0x1337

Hi, I'll inquire to BC about this, but I believe the problem is not that simple... cross that, to say "not that simple" is an understatement, it's... "extremely complex". FAIK, casinos has these policies to void all of the betting related to the fund won from... cases like yours.

So, as the one with exact knowledge of what games you played and where did the winning amount circulated within the platform, I believe you can imagine how intertwined these funds is. So, either they're tracking these flows of fund or trying to find a fair way to get this settled, hence their post saying to submit additional information if you believe the case is unjustifiedly settled. This is my guess, I might be wrong, thus I'll inquire to BC.

Hi everyone,

Following up on my previous message from 6 days ago, my account with BC.Game remains blocked, and I haven't received a response from their support team.

@BC.Game, I kindly request a prompt review of my case and a clear explanation for the account blockage.
Additionally, I expect a swift resolution to regain access to my funds.

Thank you for your attention to this matter.

Sincerely,
0x1337

Oh, you're right. I somehow missed the ghost of column lines that missed to be white-out-ed above 0x1337's and assumed it's a display of cummulative bet winnings instead of a list of players. Re-reviewing the table, yes, I believe you're correct that OP seemed to won only 10,323 from Mahjong Master.

With this situation, I believe BC will --and in process of-- reviewing the total fund that is rightfully OP's and what should be negated from it due to the bugs, and will return them to OP suppose there is any that's yet to be payable.

p.s.: edited the quote on your post to fit the proper author

Looks more like he's the user 0x1337 and he spent around 9714.82 to profit 10323.4  based on the screenshot.

I believe that data in the table are for different users. Each row contains the data of a single user (username/game/wagered amount/won amount).
If am reading the table correctly, then user 0x1337 wagered 9714 and won 10323 (I suppose the currency is USD!)

The names of other users have been hidden probably for privacy reasons and because it's irrelevant in this case.

Even if all the money was won at Mahjong Master, that doesn’t prove anything. Why is the claimed problem with Mahjong Master only occur at BC.game?

Umm... I think that is what actually BC.Game Support trying to say, that if they acknowledge that your winnings are probably not purely and entirely from Mahjong Master, instead it came from several games, thus if you feel that the amount they confiscated [12,000 USD according to your narrative] is not correct, you're free to raise a dispute informing how the error happened.

The table they provided, of which contain the data of your winnings from Mahjong Master, indicated that you're profited 18,000 from it though, so if I'm not wrong and understand the table [and situation] correctly, you're actually in profited position and [you'll hate me for saying this] the amount they confiscated should be bigger, 12,000 vs. 18,000.

Hello @BC.Game Support and thank you for your response and the additional information.

As a long-time player on your platform, I assure you on my honor that I have never been aware of any issue or vulnerability with the game in question.

As mentioned earlier, my winnings came from several games. Unfortunately, I cannot access the COMPLETE history of my account to provide you with more information, as my account is now blocked.

To demonstrate your good faith, I would like to obtain the COMPLETE history of my account for the 30 days preceding the closure of my account. Once these data are obtained, you will see that my winnings did not come solely from the game "Mahjong Master."

I am currently analyzing the data in my possession while awaiting further information from your side. Additionally, I expect a thorough review of my case and the reimbursement of my winnings that were unjustly withheld.

I would also appreciate more explanations on your response times and how your Customer Support has handled my case.

I look forward to your prompt response and hope for a satisfactory resolution.

Best regards.

_____________

Hi @holydarkness !

Thank you for your time and persistence. I assure you that the winnings came from different sources, and I do not recall if I had played that particular game or not.

I appreciate the diversity of games offered on BC.Game, which is the whole point, unless I am mistaken.

I am now awaiting a response from BC.Game. Please know that I am ready to discuss and find a mutual agreement.

Thank you again for your understanding and cooperation.

[Reuploading the image through talkimg and quoting the post in full for reference]

I checked and can't find "mahjong master" on their search result, so I assume they've indeed temporarily removing them from the site for security reason. OP, did you played mahjong master in one or more of your session on BC?

And BC.Game Support, about the last two paragraph of your post, do I understand correctly that you're intended to only confiscate OP's winning from the buggy game and release the rest of his fund that is not related or earned from Mahjong Master?

Thank you for reaching out to BC.Game and expressing your concerns about our platform. First and foremost, we sincerely apologize for the inconvenience and trouble you have experienced.

After a detailed review, our risk control team identified that your account was involved in betting on a third-party slot with a vulnerability. To ensure the fairness and security of our platform, we immediately took necessary actions upon discovering this issue, including locking the account and removing the affected game from the platform.

According to our data, on April 29, 2024, you rapidly profited from the "Mahjong Master" game. After detecting the game vulnerability, our risk control team promptly removed the game and locked your account on April 30. The last game you played was "Cash The Gold Hold And Win."

We understand that this decision may be confusing to you. With your permission, we are disclosing some betting details related to this game to maintain platform transparency.

https://ibb.co/Z884J2v

Originally, this game had very low popularity. All these players joined on the same day, and most of them made profits.

Regarding your funds, if you believe there has been any misunderstanding or error in our handling of this matter, please provide additional information so we can further review it. We will do our best to ensure your situation is handled fairly and arrange for the appropriate handling of your funds.

Thank you again for your understanding and cooperation. Should you have any further questions or require additional assistance, please feel free to contact us.

Thank you for this. Now that you've done your part, let me try to get in touch with BC staff and see if they'll make an exception for this situation and willing to, given we have your consent, release that info and make things more transparent.

I can see that they've start addressing other matters on other threads, this shouldn't take long.

« I agree that BC.Game can publish my gaming history here in the context of this matter. »

One of the easiest thing that I can think off of my head right now will be for you to give your consent to BC to publish your betting history to verify the game in question. Past cases tell me that casinos are reluctant to do so due to privacy policy, one thing that they respected very much for their customer, but I think there is a way to provide betting history without compromising your privacy, suppose you give your consent.

So, OP, since you can't access your site and provide the history for us yourself, do you allow BC to publish the betting history for us? I'll need your written consent here, and after that, I'll try to notify my contact, see if they can make an exception and arrange a strictly-what's-needed screenshot to be published.

I have unfortunately been unable to access my account for the past three months. This is why I am awaiting evidence from BC...

I don't think OP do, I previously was about to ask the same, for OP to share a screenshot of his betting history, but upon revisiting his earlier post, number #14 [I needed that for refresher course because this case dragged a bit too long and some details already blurred away on my mind], I think he got completely locked away from his account despite the KYC.

I'll try if I can get more info about this game and/or other details from BC later today when I have more time at hand.

Can you still log into your account?
Maybe it's easier to show your game history and show that most of the wins indeed come from the games you just mentioned.
Otherwise somebody here might say you can just name random games/providers.

By the way, I have checked myself and the above mentioned games are still on the site and able to play.

So if the wins indeed come from these games we have a problem with BC lying, allegedly of course.

Based on my research, the game in question is still playable...

It is "Fortune Rabbit - PG Soft," and my winnings also came from several games provided by 1Spin4Win (Hold&Win - Cash The Gold), Crazy Time which are also still accessible...

If he mentions the name of the game and it's still playable at other casinos, then I back the OP. This invalidates BC.game's accusation.

Hello @BC.Game Support

Thank you for your response, but unfortunately, it is not satisfactory.

Firstly, I find your response time completely unacceptable. My account has been blocked for three months now, and no proof has been provided.

Moreover, the amount won pertains to several games, not just one. I am currently gathering evidence on my end, but I would like you to provide me with the complete game history related to my account.

I assure you that I have not exploited any bugs and have never taken advantage of any glitches in your services. It is incomprehensible that it has taken this long to provide me with a response that lacks any supporting evidence.

I am requesting more detailed information, either publicly or privately, as you prefer. I am prepared to reopen the complaint filed on AskGamblers upon receiving additional information from you.

I am confident that we can reach a mutual agreement. Therefore, I eagerly await the details of your "thorough investigation" as mentioned earlier.

Should this matter remain unresolved, I will pursue all available avenues to recover my previous winnings.

I look forward to your prompt response.

Best regards,

0x1337

Well I can only hope AG will somehow be able to help in this case.
I still think it's highly questionable to make bold statements without showing any proof, as if OP would say "yeah, that's right". If they take this serious they should at least present their "evidence" to AG and they can make a judgement on that, that's the least that should happen imo.

Just making throwing whatever accusation into the room without any form of evidence is just now how it's supposed to be. Rollbit does the same thing and basically never returns to the thread again even though there are many question surrounding their statement.
The more these casinos are successful with this kind of action against players the more we will see it happen, and that's very dangerous.

If BC.Game are trying to have the case re-opened at AskGamblers to present their side of the story with evidence in an attempt to get the matter resolved, surely that is a good thing. Yes they have not presented any evidence in their posts but they have made it clear as far as they are concerned the OP exploited a flaw in the third party game.

If the case is re-opened it will also allow the OP the opportunity to push for a resolution in his favour when he also is allowed to challenge the evidence presented by BC.Game therefore accusing or alluding to them carrying out scams on gullible victims seems exaggerated.

If AskGamblers are allowed to make a decision based on all available evidence, it absolutely seems the best way out this situation.

Umm... I believe this is why they try to get in touch with AG to reopen the case. Their latest post on AG [as well as being hinted here] seems pointing out to a situation where they're collecting evidence and details involved in the situation. Hopefully, with this case being back in motion, and suppose they can re-open their case on AG, they'll finally be able to present the evidence to the arbitrator so AG can pull a conclusion.

The more important question is, what happens with the money?
They don't show any proof, just some empty words about what supposedly has happened. How can we or anyone believe that without and evidence provided by bc?
These are shady tactics, basically any big casino win can just be deleted if they think it's necessary. That is some disgusting behaviour, just another reason I am more than glad I have left their signature campaign.
They are basically pulling a move straight out of the rollbit scamming handbook. Throw out some blatant accusation without providing any proof whatsoever. And the next reply will probably be never or in several weeks time.
I am sure losses that have been made on the same provider/game will not get refunded to players. Easy way to freeroll your players, that's great work BC! Seems like the new CEO has already made some adjustments to increase profit.

This makes sense now, thank you for explaining.

About the last part, I think you misunderstand the situation I tried to explain. On my lastest exchange of communications with BC, they are intended to re-open the case with AG, to get it resolved, as it's currently marked as unresolved and lowered their score. So, I believe both parties [OP and BC] are in the same page about this, to get AG to reopen their thread.

I am new to this thread, I found it very late and it does seem to be over after what BC.Game wrote in their most recent post. It seems as though BC.Game have decided to add $37 (the balance before the disputed wins) back to the account of the OP after accusing him of exploiting a flaw in a third party game. How common is it for any of the three parties to have a case re-opened if there is no 100% consensus between all of them?

If the OP wants it re-opened but BC.Game do not, it will be interesting to see what action AskGamblers take.

I was previously informed by my contact that they're in an attempt to get in touch with AG to get this case resolved. I think, in the past, they can't submit their reply in time because they're still gathering some data to be sure with the findings and apparently forgot to ask for extra time for it. Let me try to reach them again and see if I can get more info on their progress with AG.

I see the complaint on Askgamblers was closed as unresolved due to no response within the given time frame. Now that you finally concluded the investigation, isn't it possible to re-open the complaint thread to add on more information about the case so that mediators work around it?

Details regarding the exploitation are easier to share over there rather than here in public. What do you think?

Depending on which third party it is, I don't think it's that feasible to share details or even the name of the game. Even with the game removed from BC, it's probably still playable in other casino, and sharing some details here might fish problems [perhaps even legal issues between BC and the provider] as the details can be used to abuse the game on other casino.

Perhaps the best approach will be as what Peeps suggested, for OP himself to give details of the game he played, or some insight from his side about this recent development.

If this incident doesn't have any private data would you be so kind and show the public which "technical issue" you are talking about?. Also which 3rd party provider and game are you talking about?
Since they are removed I don't see any problem with sharing this to the community.

Just your statement isn't enough proof OP did anything wrong here. Sure some will believe it for whatever reason but I could also just claim your games are rigged, and I don't have proof for that as well.

You should at least provide some evidence.

OP can you give us some more background on your casino play? Do you know which game is in question? Did you just start playing the game?

After a thorough investigation, it was determined that OP's account was involved in exploiting a technical issue in a third-party game, which created an unfair advantage. As per our terms and conditions, specifically section 13 on Advantage Play, we have taken necessary actions, including removing the game provider and accounts involved.

Your account balance prior to this incident was $37, and we are prepared to restore this amount to you.

Thank you for your understanding and cooperation.

BC said this June 18. If they didn’t have proof, they shouldn’t have taken the $12k.

Hi, actually, yes. I've got a prompt reply after I tried to get through several people back in 12 July. If I am not mistaken, they were trying to get in touch with AG to finalize the case. Let me try to get an update from them again. Sorry for the inconvenience and long wait.

Hi @holydarkness

Thank you for the effort you are putting in to resolve my issue.

I hope you have been able to gather more information or make some progress on your side. As for me, I am reaching out to professionals to push the matter further and pursue action against @BcGame if necessary.

Thank you again for your help and perseverance!

Best regards,

Hi, my sincerest apology, my weekend [technically, all my days, actually] was crazy that it completely went out of my mind. I am reaching one of my old contact now, and will be moving to another one if I can't get a better understanding of the situation from them, and to another one, and so on. Once again, I apologize for hanging you dry.

Hi holydarkness and thank you for your help and the steps you are taking on my behalf. I am very grateful!

Have you heard any news or managed to contact other people from there?

I see that the account is active on the forum, but there has been no response here since the other day...

Thank again for your time!

I'd like to think that there is a reason behind this. BC's representative previously said their decision came from a thorough investigation, and later on, they give further information that [to clarify things with the community] they're finalizing details. So, it's either they're in process of clearing permit to release information regarding OP's case or perhaps [hopefully] they found an error on their investigation during those final inquiry and have to redo the entire investigation.

OP, I am really sorry for the inconvenience you experienced and I know it'll ask you too much to wait, but please bear with us a little bit more. If there's still no answer from BC by the weekend, I'll try to reach to several other contacts on BC [other than the one being in touch with me] and get them to look into it on.

One month is crazy. Efialtis has been on this, holydarkness has been on them, it’s inexcusable at this point.

I nudged them on 28th, but I can see that my DM is not read yet as per the time I made this post. Let me see if I can get their attention or perhaps learn about the current situation from other means of contact on BC, perhaps there is a reason why their response for this matter comes late, as opposed to their almost always very prompt action that we witnessed in the past.

Already one month has been passed since this accusation was created. And the only response from BCgame support was 15 days ago. BCgame team had said this in the support email message: "Please note that the decision to permanently lock your account has been made after a thorough and fair investigation".

If the decision was really made fairly through an investigation (one month ago), then why it is really taking so much time to clarify the situation here? I was expecting a proper explanation from BCgame team a lot earlier.

Thanks for the heads-up!

I really appreciate your help with this.
 Sorry for the late reply – I thought giving BCGame a bit more time might help, but I'm still waiting on an update.

Could you give them another nudge for me?  Thanks!

Hmm... I got in touch with my contact at BC right after my post on 23 June, and I got a reply the next day saying that they'll give an update soon. Maybe they got busy with other cases and forgot to get to this one. Allow me to nudge them again.

Hi RatingPlace, thanks for interest.

No, unfortunately I have not received any response, nor even an update.

Any updates on this one?

Hi holydarkness

I apologize for the confusion; I did not phrase my message correctly.

I was indeed addressing BC Game, while thanking Pmalek for his request for an update.

Sorry, and thank you all for your valuable help.

Pmalek is not representative of BC, he's simply trying to do you a favor by asking about an update. And he has no control over how fast can BC reply you, and their silence does not involve or affect his reputation, just like his [and any of us here who simply tries to help] "inactivity" to address your issue can damage BC's reputation. We're here simply to help.

With that said, I'll nudge BC once more, ask them to give a follow up.

Hello @Pmalek,

Thank you for your response.

I'm still here, but, unfortunately I haven't received any communication from @BC.Game Support, either privately or publicly. Despite refraining from multiple follow-ups, the situation remains critical, and the prolonged delays in communication are unacceptable.

Please consider that my funds have been blocked since April 30th without explanation on your end.

Please address this issue promptly, as the prolonged waiting period severely damages your reputation and that of your team.

Thank you for your immediate attention to this matter.

@BC.Game Support
Has there been any development in this case? Perhaps you shared the information with the player in private. He hasn't been online in about a week.
Please also tend to the case on AskGambers because the time for your response has expired.

Thank you for your patience.

We are finalizing some details and will be ready to share them with you soon. We appreciate your understanding and ask for a little more time.

"I heard back from my side, I think they'll pop into this thread later to address the issue, as they're currently inquiring to the risk department and trying to learn more about the situation with OP."

Yup, that`s also what I was told, I just didn`t want to disclose because they said they would post here themselves (been a while though).

On the last case here they did reconsider and pay the player so there is still that possibility.

I heard back from my side, I think they'll pop into this thread later to address the issue, as they're currently inquiring to the risk department and trying to learn more about the situation with OP.

As for the situation with AG, the link for OP's complaint to AG is as follow: https://www.askgamblers.com/casino-complaints/bc-game-casino-issue-with-bc-game-support-and-fund-blockage. Though it's currently marked as unresolved, which I believe because BC failed to respond within the allocated timeline, I think it's simply because they're still getting to the bottom of it and ran out of time. Hopefully, as now their representative has been alerted, they can help pursue this matter and expedite it, and will get everything cleared soonest possible.

In the past months BC really was faster responding to cases like this, it's been 2 week already.
Maybe they are doing their own investigation or something but at least posting a reply here would be a good idea so OP knows something is happening.
Silence is always the worst way to approach something like this actually. But I am sure they will make a statement soon, at least that's what I hope.

efialtis, I hope I didn't step on your toe by doing this, I am trying to reach to someone from BC and see if they can perhaps --at least-- look into the matter and give us a better understanding of what happened. If your contact happens to give us an update of what happened, I'll reach back to mine and tell them to stop poking around as it already handled.

Hit them up again, asking them to respond here - as said before, I don`t know who`s right or who`s wrong here but some kind of statement will be appreciated.

Dear BC.Game Support Team,

My username is “0x13370”, and I am writing to address an ongoing issue with my account, which has been locked since April 29th, with over $12,000 in funds inaccessible. Despite completing all KYC verification steps and receiving confirmation of an active account, I am still facing this blockade.

I have attempted to resolve this matter through various channels: via email since April 30th, on Bitcointalk since June 3rd, and through a complaint on AskGamblers. The lack of a substantive response on any of these platforms is concerning. Moreover, the silence on AskGamblers, despite assurances of a forthcoming reply, is particularly disconcerting.

The notification regarding the permanent lock on my account mentions rule violations, yet no specifics have been provided regarding these alleged violations. This lack of transparency is troubling and necessitates a more assertive approach to seek resolution.

I am reaching out not in a confrontational manner but in pursuit of a fair and professional resolution. While I am exploring all necessary steps, including legal recourse, to ensure a just outcome, I remain hopeful that we can resolve this matter amicably.

Your prompt and detailed response addressing my concerns would be greatly appreciated. I am committed to seeing this through to a satisfactory conclusion, regardless of the cost or effort involved.

Thank you for your immediate attention to this urgent matter.

Sincerely.

efialtis, holydarkness, Rating Place

Thank you for the update. I appreciate your assistance and will wait for further information.

Let me know if there's anything else you need!

I was told they would be posting here shortly - followed up, too.

In an ideal world, yes, cases will be solved in matter of hours and wait for a bit longer is not needed. But understand that things doesn't happen the way we want, and that your situation here was BC already made a ruling, of which they'll once again re-open it and re-investigate, thanks to efialtis. That situation require time, if not longer than a normal ones.

Hello,

Yes, this email is from a few weeks ago. I would like to reaffirm that I have not used any prohibited techniques.

I am so confident in this that I have no problem with them publicly posting the evidence of their accusations here on the forum.

I have been patient so far waiting for an answer, and it is disappointing that this is still not resolved. I would really appreciate a prompt response to ensure fairness.

Thank you to everyone who has supported me so far.

Borrowing what they describes on their ToS, what considered as prohibited technique does not strictly about casino play.



The point of my post, though, is to determine whether that screenshot of explanation OP provided was outdated or it's actually an update, i.e. whether that's the persistent and final response BC gave despite efialtis's effort to pursue the matter by escalating it through his contact, or whether OP got impatient while they're trying to get to the bottom of his issue and concluded himself that the answer will be the same. Thus, repeating an earlier, probably outdated, piece of statement BC gave.

what’s prohibited techniques? 95% of his play was casino. There’s no bonus. Seems like left.

To be fair, they do explain the reason behind your account blocking: prohibited technique. And to confirm, that last email was received after efialtis tries to lend a hand by reaching to his contact? Or was it before? If that's an old reply, then I'll advise you to give an extra patience while his contact tries to sort things out.

I am attaching a screenshot of the response I received from support, as well as the KYC confirmation.

I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...

KYC Confirmation: https://talkimg.com/images/2024/06/06/cGbUP.jpeg
Live Chat answer: https://talkimg.com/images/2024/06/06/cGpRq.jpeg

Answer from support after unlock request (email): https://talkimg.com/images/2024/06/06/cGeQD.png


I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...

I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.

Thank you for your help and valuable advice.

They are on it

Have you heard from your side about anything regarding this matter? I can page someone from their team to look into this, but I don't think that's a good idea, having two simultaneous staff to look into one same matter.

Meanwhile, OP, as yhiaali3 suggested, casino usually tell you the specific clause on their ToS that you breached. Have you not received such email consisting an explanation of the points being violated? Do you mind to perhaps show us the screenshot of their email regarding your account being disabled?

I'm not accusing the OP, but it is possible to abuse the bonuses in some way. We have seen a complaint before where the user had taken the advantages of price listing error (of a NFT) instead of informing BCgame team about it. Anyway, OP has mentioned USDT in the ANN thread title. So, there shouldn't be anything related to price listing error. BCgame team has been already notified about this issue. Let's wait for the reasonable explanation from them.

Didn't they explain to you which BC.Game rules were violated? They must at least identify one case so as not to lose their credibility. It is unacceptable to close the account without giving sufficient justifications.

Many of the similar cases mentioned in this section were due to cheating, manipulation of bets, or attempts to evade the ban by creating a new account or the like.

All you can do is try to continue contacting support. You may receive an answer or at least find out the reason for the ban.

As Ahoy pointed out, seems like there is no reason for you to multi-account. Hopefully it was a false flag. GL

There are no such things as bonuses.
There is a rake back which is presented as a "bonus". You get a certain amount (180% and up for your deposit) in logged funds which gets released in 5$  for every 2500$ wager.



So there is no "bonus" abuse possible because everybody always gets this for every deposit they make and it just renews every month. So every month you could make 4 deposits and claims these bonuses.
Funds are logged anyway so like I said, bonus or not, abuse is impossible. Also you cannot choose to not take the "bonus", it's basically mandatory.

Hopefully the forum can help OP, these situations can be nerve wrecking, been there, done that myself.

It seems so, although it was about a month ago...


Thanks for ur time

Did you take a bonus?

 I do not have multiple accounts, nor have I provided false information for the KYC process. My account was successfully verified, and I have adhered to the terms and conditions. I am uncertain why my account has been closed under terms 5.6 or 8.1 as stated. Any assistance in resolving this issue would be greatly appreciated.


_______________________________________



Thanks for that.
 
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95% casino - 5% sports betting i think...

Did you win the money sports betting or in the casino?

I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.

According to the terms, they may close your account if you try to complete the verification with false information. But in your case, they have given you the successful verification message. Therefore, your account has been closed based on the terms 5.6 or 8.1.


Do you have more than one account on BCgame? Did they confiscate all your funds including the deposits? BCgame representatives haven't come to the forum since the last few days. I'm mentioning @efialtis here. He might be helpful in your case as he has good contact with BCgame team.

I am writing to report a critical issue with BC.Game, an online casino platform where my account has been locked, preventing access to over $10,000 in funds. Despite following all KYC verification procedures meticulously, my account remains inaccessible. Furthermore, I have been informed that my account is permanently locked due to alleged rule violations, yet I have not received any specific details regarding these accusations.  

Background
Platform: BC.Game

Username: 0x1337
Email Address: [email protected]
Account Balance: Over $10,000
Date of Account Lock: May 29
Detailed Account of the Issue
Initial KYC Request:

BC.Game requested that I complete the Know Your Customer (KYC) verification process.
I submitted all required documents promptly, KYC approved. Success email delivered !
Verification Process:

Despite providing all requested documentation, the verification process faced unexplained delays.
I contacted BC.Game customer support multiple times to inquire about the status of my verification, but received vague and non-committal responses.
Permanent Account Lock Notification:

On May 29, I was notified that my account had been permanently locked.
The reason provided was a violation of BC.Game's rules, but no specific details or evidence were given.
My attempts to seek clarification and further information about these alleged violations have been consistently ignored or inadequately addressed by BC.Game support.
Current Status:

My account remains permanently locked.
Over $10,000 of my funds are still held in the account, inaccessible to me.
Attempts to Resolve the Issue
Contacting Customer Support:

I have reached out to BC.Game's customer support via email and live chat numerous times.
Each time, I have requested detailed information about the alleged rule violations and the status of my KYC verification.
The responses have been unhelpful, providing no concrete information or resolution.
Escalation Efforts:

I have requested to escalate the issue to higher authorities within BC.Game.
These requests have either been ignored or met with the same generic responses.
Impact and Concerns
Financial Impact: The locked account contains over $10,000 of my funds, causing significant financial distress.
Lack of Transparency: BC.Game's failure to provide specific reasons for the account lock or evidence of any rule violations raises serious concerns about their transparency and fairness.
Procedural Delays: The extended and unexplained delays in the KYC verification process have exacerbated the situation.
Request for Assistance
I kindly request to intervene and assist in resolving this issue. My specific requests are as follows:

Immediate Review: A thorough and expedited review of my account and the KYC verification process.
Clarification and Evidence: Clear, specific details about the alleged rule violations that led to the permanent account lock.
Release of Funds: The immediate release of the over $10,000 held in my account if no substantial evidence of wrongdoing is provided.
Conclusion
I have been a responsible and diligent user of BC.Game, adhering to all their requirements and procedures. The sudden and unexplained account lock, coupled with the substantial amount of funds involved, has placed me in a difficult situation. I seek support to address and resolve this matter with BC.Game promptly and fairly.

Thank you for your attention to this critical issue. I look forward to your assistance in resolving it.

Best regards,

0x1337

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