Holy here, at forum's disposal.
Let me try to get this to my contact's attention and see if we can get it sorted out. For the time being, OP, if it's not too much, do you mind to keep the discussion here and refrain from giving other details on their ANN thread? It'll be hard to follow development and details of a case on two simultaneous threads.
Edit: OP, do you mind to share me your UID? Through PM is fine if you prefer it to be private. BC will need that to get into your account and see what happens.
Topic: BC.GAME $3,112 Winnings Missing and Balance Disappearing (Read 29 times)
He probably meant that his bet truly won upon checking on the actual result of the match in the flash score website. BC.game support is probably trying to use as reason that his bet actually loss that’s why they deduct the profit immediately that makes the profit not credited on the OP balance.
I understood that part. I was pointing out that according to the story, they never paid out the winning for the bet they claim was settled incorrectly, so how can they be making deductions from the account for them?We will need both parties to chime in to be able to reach a conclusion.
- Jay -
I placed a bet which was correctly settled as a win based on the match result from Flashscore and BC.Game's own system.
However, the winnings of $3,112 in USDT were never credited to my account. I was never paid in the first place.
My account history clearly shows the bet as a win, and I have not received the funds. I supsect this is a bug, because when I go to claim BCD bonus funds those disappear too..
The explanation does not add up too. It would appear they are informing you they paid you incorrectly and are trying to deduct the wrongfully paid amount while you claim to never have been paid. Also, if you say a bet was settled incorrectly you need to give some more context to that.
- Jay -
He probably meant that his bet truly won upon checking on the actual result of the match in the flash score website. BC.game support is probably trying to use as reason that his bet actually loss that’s why they deduct the profit immediately that makes the profit not credited on the OP balance.
@OP, can share the screenshot of your bet prior to this bet in question. I’m just curious if the support is pertaining to other bet when they say settle incorrectly just to make sure they are pertaining to this specific bet that you post since your screenshot is part by part.
The bet won on bc.game and it is confirmed a win on all scoring sites. The issue is, the winning amount never went to my usdt balance. So it won but I never got the win.
To address the other question, my account has never had a withdrawal and all my other bet settlements never changed or had an incorrect balance here is a pic: https://ibb.co/x5T8R52
He probably meant that his bet truly won upon checking on the actual result of the match in the flash score website. BC.game support is probably trying to use as reason that his bet actually loss that’s why they deduct the profit immediately that makes the profit not credited on the OP balance.
I understood that part. I was pointing out that according to the story, they never paid out the winning for the bet they claim was settled incorrectly, so how can they be making deductions from the account for them?We will need both parties to chime in to be able to reach a conclusion.
- Jay -
The explanation does not add up too. It would appear they are informing you they paid you incorrectly and are trying to deduct the wrongfully paid amount while you claim to never have been paid. Also, if you say a bet was settled incorrectly you need to give some more context to that.
- Jay -
He probably meant that his bet truly won upon checking on the actual result of the match in the flash score website. BC.game support is probably trying to use as reason that his bet actually loss that’s why they deduct the profit immediately that makes the profit not credited on the OP balance.
@OP, can share the screenshot of your bet prior to this bet in question. I’m just curious if the support is pertaining to other bet when they say settle incorrectly just to make sure they are pertaining to this specific bet that you post since your screenshot is part by part.
I see you already posted in the ANN thread, that will get their attention faster since the OP is active and will regularly check up that thread.
The explanation does not add up too. It would appear they are informing you they paid you incorrectly and are trying to deduct the wrongfully paid amount while you claim to never have been paid. Also, if you say a bet was settled incorrectly you need to give some more context to that.
- Jay -
The explanation does not add up too. It would appear they are informing you they paid you incorrectly and are trying to deduct the wrongfully paid amount while you claim to never have been paid. Also, if you say a bet was settled incorrectly you need to give some more context to that.
- Jay -
Hi everyone,
I’m posting here because I’m dealing with a serious issue on BC.Game, and the support team hasn’t provided any meaningful help. I’m hoping someone here can offer advice, or that BC.Game steps up to resolve this.
Their support is literally useless and just copy and pastes the same generic responses, which is insulting and basically an F you...
Here’s what happened:
- I placed a bet on a match, and I won. The match result was confirmed as a win both on BC.Game and external sources like Flashscore. My account history even shows the bet as “won.”
Here is the bet: https://ibb.co/10tynWB
Here is the flashscore result: https://www.flashscore.ca/game/fqyxIMzf/#/game-summary/game-summary
- However, the winnings ($3,112 in USDT) have not been credited to my account balance, even though it’s been over 24 hours since the bet was settled.
My account shows $0 and all of my bcd disappeared. If I credit soemthing from the bonus section it disappears: https://ibb.co/w0hSXwM
- On top of this, my BCD balance keeps disappearing. Every time I add bonus funds or claim something, my BCD resets to zero for no clear reason.
When I reached out to BC.Game support, the experience was frustrating and unhelpful:
1. Generic Responses: They kept copy-pasting the same response about “incorrectly settled bets,” even though I explained multiple times that my bet was settled correctly and is marked as a win in my history.
2. Lack of Action: I asked them to investigate why the winnings weren’t credited, but they didn’t provide any real answers or solutions.
3. No Escalation: Despite my repeated requests, they refused to escalate the issue to a manager or someone who could assist further.
This is clearly a technical issue on their side, and it’s incredibly frustrating that they’re not addressing it. I’ve provided all the necessary details, including the ticket ID, proof of the win, and the match results. Everything checks out, so there’s no reason why my winnings haven’t been credited.
What I need BC.Game to do:
1. Credit the missing $3,112 USDT to my account immediately.
2. Investigate and fix the issue with my BCD balance disappearing.
This has gone on for too long, and the lack of proper support is unacceptable. BC.Game, I need you to take this seriously, investigate the issue properly, and resolve it as soon as possible.
If anyone here has experienced something similar or knows how to escalate this, I’d really appreciate your advice.
Thank you for taking the time to read this, and I hope BC.Game resolves this soon.
Here are screenshots of my interactions with support:
https://ibb.co/3yJVVFs
https://ibb.co/jgSDvrr
https://ibb.co/ZTj9Frk
https://ibb.co/PMXPFXs
https://ibb.co/MC6QPZ4
https://ibb.co/V9MqcKK
I’m posting here because I’m dealing with a serious issue on BC.Game, and the support team hasn’t provided any meaningful help. I’m hoping someone here can offer advice, or that BC.Game steps up to resolve this.
Their support is literally useless and just copy and pastes the same generic responses, which is insulting and basically an F you...
Here’s what happened:
- I placed a bet on a match, and I won. The match result was confirmed as a win both on BC.Game and external sources like Flashscore. My account history even shows the bet as “won.”
Here is the bet: https://ibb.co/10tynWB
Here is the flashscore result: https://www.flashscore.ca/game/fqyxIMzf/#/game-summary/game-summary
- However, the winnings ($3,112 in USDT) have not been credited to my account balance, even though it’s been over 24 hours since the bet was settled.
My account shows $0 and all of my bcd disappeared. If I credit soemthing from the bonus section it disappears: https://ibb.co/w0hSXwM
- On top of this, my BCD balance keeps disappearing. Every time I add bonus funds or claim something, my BCD resets to zero for no clear reason.
When I reached out to BC.Game support, the experience was frustrating and unhelpful:
1. Generic Responses: They kept copy-pasting the same response about “incorrectly settled bets,” even though I explained multiple times that my bet was settled correctly and is marked as a win in my history.
2. Lack of Action: I asked them to investigate why the winnings weren’t credited, but they didn’t provide any real answers or solutions.
3. No Escalation: Despite my repeated requests, they refused to escalate the issue to a manager or someone who could assist further.
This is clearly a technical issue on their side, and it’s incredibly frustrating that they’re not addressing it. I’ve provided all the necessary details, including the ticket ID, proof of the win, and the match results. Everything checks out, so there’s no reason why my winnings haven’t been credited.
What I need BC.Game to do:
1. Credit the missing $3,112 USDT to my account immediately.
2. Investigate and fix the issue with my BCD balance disappearing.
This has gone on for too long, and the lack of proper support is unacceptable. BC.Game, I need you to take this seriously, investigate the issue properly, and resolve it as soon as possible.
If anyone here has experienced something similar or knows how to escalate this, I’d really appreciate your advice.
Thank you for taking the time to read this, and I hope BC.Game resolves this soon.
Here are screenshots of my interactions with support:
https://ibb.co/3yJVVFs
https://ibb.co/jgSDvrr
https://ibb.co/ZTj9Frk
https://ibb.co/PMXPFXs
https://ibb.co/MC6QPZ4
https://ibb.co/V9MqcKK
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