Topic: bc.game not honouring deposit bonus (Read 387 times)

This people from their livechat are the biggest WORTHLESS / USELESS pieces of shit ever
they are never helpful with anythign
not even the VIP Host as well are also USELESS LOL

Probably they are working on the site and that is why the bonus page is not working yet and when they have finished working on it then they would automatically credit your account with the bonus. And this case can best be resolved with those who are active customer of BC Game and the support term of the casino company. They know that bonus attract customers so they will pay it and another possibility that the bonus is not paying is, they might have paused it because of abuse from gamblers and when they resolved it then they will continue from where they stopped.

Op if you main withdrawal is okay then continue your games and enjoy yourself there. The main thing is you capital withdrawal. If you can deposit and withdraw without error then it is good because those are the major thing in any casino. Bonus is just a mere attraction to the casino. And I also believe that they will resolve the problem. And thank you for the information. At least they have seen it here through their representatives.

The problem is not the wagering requirements of the bonus but rather claiming the bonus on the second time around. He did mention that he already claim this same bonus the first time without any problem on his post here https://bitcointalksearch.org/topic/m.62939518 while he is now claiming the misleading bonus title which should be remove once already claim or the casino should indicate that it can only be claimed once.

Nevertheless, I believe this user doesn’t have any problem on claiming bonus through wagering requirements.

It's one of the difficulties we have to face as a gambler at times, but Bc.game is not that of a new online casino, this sounds so unlike them, I've not read any negative experience about them before and this is the first time. If they are not going to give bonuses anymore it's fine but they should stop using that to attract new people, sounds like a deceitful money naming strategy to me and that's not a good sign.

I am not a fan of deposit bonus anymore, most online casinos will require you to use you're welcome bonus to wager in a game rather than withdrawing them after they are credited to you, many of them are doing this and it sucks, why not say this before people decide to deposit? I guess that will scare people away? Too many untransparency with online casinos unfortunately.  

I checked their ANN but there is nobody addressed the issue you are talking while scrolling I found another user claiming that the casino took $50K from the balance and also removed the bets from the history tab which is kind of scary and I guess it now time to open scam accusation against them.

And let's see what their response will be, but if they care about the reputation and claim that it actually appeared as a mistake then they will surely compensate with something at least half of the amount and accept the mistake happened.

If not then their reputation is at stake here.

        -  OP doesn't know that he needs to have a wager amount before getting the bonus. Because if the bonus stated is a 100% deposit bonus, it means that the amount you enter will be doubled, but according to what happened with Mate, it seems that is not what happened, right?

Hasn't support given a good response to the OP yet? Because if the bonus is really like that, many people will be really attracted to it. If it turns out not to be true, it seems like it just happened, and it's possible that the players will also get angry if that's the case.

I once tried to follow the free program from BC Games, which requires completing a turnover of 40x the total bonus obtained in order to withdraw the bonus balance and so far it has been successful, I got 40$ after completing it. But about your problem I don't know much about it.
However, there is a new platform called cryptocasino.com which offers lots of bonuses when you first register and deposit. For more details, you can visit the website.

This is a serious issue that the site needs to respond or fix. I mean if you are not providing deposit bonuses on each and every deposit, then why are you displaying it. They need to either remove the announcement that is being displayed or they need to credit the bonus. If they can’t fix this and act professionally, then soon many players will leave the site for this unprofessional behaviour. Let’s see what bc.game does for this case.

Yeah I think that's certainly the most right thing to do because I also tried out the site and upon registration I saw that a menu was shown to make the deposit of 10usdt within a specific time frame to get 300 dollar welcome bonus on which although I failed to  meet up with the time speculated so I didn't much complain but I still thought I would be given some kind of bonus as my first deposit but it's all good am not a complainer to any casino am sure bc game has a specific reason for some if their actions so I think making the terms clearly for this kind of issues is simply the best thing .

hello all,

just checked this morning and the bonus part 'get extra 100% bonus on minimum of 0.456LTC deposit' is no longer present on the deposit page.
evidently someone has seen the flaw in having it there after the first deposit and it has been removed.

i have not heard from any bc.game staff, so im guessing someone saw that it might actually be a legitimate conflict of interest.

james

unfortunately in many casinos they have put in their rules that the casino has the right to change the value and conditions of the bonus at any time, thanks to this many casinos have not set the day on which a certain bonus they are giving will end and when the casino was giving another bonus then the casino could put other rules on that other bonus. for example, when a casino offers: 200% sign-up bonus up to 1 litecoin deposit and the person will have to comply with 2x wagering requirements and this offer is until October 30th; So in this scenario the casino could not change these conditions, it would have to give the bonus to everyone who meets this requirement. and when the casino wanted to increase the wagering requirement amount, then they could only do so after that offer ended

So after October 30th they could create another bonus with another value and with other terms. In my opinion, this would be a fairer attitude, but what we have seen is somewhat shocking, some casinos offer a 500% sign-up bonus and talk about 30x wagering requirements and a $500 deposit to be eligible for the bonus, but days later They change the bonus conditions and go from 30x wagering requirements to things like 40x or more. It looks like we are dealing with fraud schemes, but as they say in their documents that the casino has the right to change the bonus value and bonus conditions whenever they want, so no one can complain when they change something

https://bc.game/help/bonus

If the rules is not clear for the deposit bonus it will create such confusion and that is what happened to OP, I think the site should make this more clear and let the gambler knows what’s exactly their promotion is. Are you going to gamble on a site that is not clear with their terms and conditions? Better to avoid this kind of site.

If the site already explains the reason for not getting qualified for the bonus deposit then its acceptable but if the site refuses to inform the player then how you can accept it and move on? Well there is always risk on a site that is not that popular and have this kind of promotion, better to read everything first before making a deposit on any site.

That's something amazing to hear from a casino. When the OP was trying to deposit the money aka LTC into his account then how possibly a cached bonus could be there? I think something is wrong because with such things any player can get the feeling that they will get bonus when they deposit a certain amount of crypto-currency but in actual they won't get anything and when they make a thread like this then they will get similar reply like OP.

I hope that @OP will get the bonus because he deposited the currency in order to grab the bonus and when bonus isn't there then it means that @OP got scammed somehow. Let's see what steps BC.Game will take in order to solve the issue of the OP.

You may be right emphasising in this point because I know that what brings disregard and untrust is when you as a platform refuse to compromise or fulfil your promise, at this point what I want you to understand op since you have informed them or remind them on the bonus which is being stipulated in their platform to offer, is that you should let it go, because their is a way you may react to it, different understanding will come in, and it's not only you have seen the issue. I believe that the team will take adequate care in making all this things.

I'm not sure if you have done any research on the dark side of bc.game since you started using it, however the casino is definitely conducting fraudulent behavior and selectively scams many players and affiliates

All you need to do is look up "BC.game scam bitcointalk" in google to find a long list of complaint threads from users here.

Those who are trying to defend the platform by saying this could be a technical error or maybe they didn't remove the line but the bonus is only for the first deposit, you guys need to understand one thing if they changed the terms and conditions, they were supposed to let their players know and they should have removed that line from the deposit page because it's misleading and a player who sees that would obviously think they can get a bonus and that might make them make higher deposits just for the bonus which is wrong and it's casino's mistake.

So, if they have actually forgotten to remove that line from the deposit page for deposit after the first one then it's their mistake and they should accept that and also add the bonus for someone who points it out instead of refusing or making excuses, transparency is what keeps the reputation of a platform intact.

It seems something new. A cached version can cached old contents but for a casino application or exchange application I never experienced such things. I am old school and new techs are not my things anymore. I experienced such thing in blog type websites only to be honest. 

I used to believe that the cached version of a site only shows or is displayed to a user only when the user does not have internet access, or the internet is not strong enough to load the newest version of the site, but once the user is connected to a good and stable internet, the website is immediately updated.

In this case, if the op opened the casino site, visited the deposit page to copy his or her deposit address, then I believe that version of the site should be a real live updated version and not the cached one , though I wouldn't be completely sure about this though, since several browsers behave and operate differently, I leave this to those who are more experienced in how the internet one is connected to and  browsers work together to deliver a website to the end user.

Dear OP, can you provide us with an uncropped screenshot please. There is no way to judge when that screenshot was captured. Our deposit modal has not had that bonus line since the most recent update. It's possible that you were loading a cached version of the page. If you clear your cache and clean your cookies, it should show the updated version.

OK, then I believe as a responsible user of the casino/service, you should inform them that there's something wrong with their "first deposit" bonus page/panel/dashboard instead of taking advantage of it. It's obvious that it isn't what they intended, and if they won't give you the bonuses after your first bonus was claimed, you start a topic to tell everyone that they're scamming you?

I definitely agree with your statement.

This is the problem when a person explores different online gambling websites that are not relatively well-known on the market. Sure, these online casinos may have bigger and better bonuses/rewards compared to other established casinos but you run the risk of problems with deposits (which is OP's current problem).

In all honesty, this is the reason on why I prefer established online casinos compared to new casinos even if the latter has higher/better rewards/bonuses.

They cannot just randomly add and edit things like that so simply. There are regulations in place and if they go against them, they can face heavy legal trouble. Otherwise they could write anything in there, including any money deposited into their platform must stay there or it belongs to them or something.

Going by the sheer amount of topics against BC game, I would think that BC game has been acting very suspiciously, at best. 

But do not get me wrong, if they could they definitely would. And I am sure this would ring true for every casino, not just the one in question right now in this topic. But as long as we stay strong and stubborn, they cannot do as they wish.

A casino creates their term in such way that whatever they will do, they are right. Something happen when it was not in their term, they will add another term later to save their ass and will justify your case with the newly added term. As a customer you always need to agree with it or your option is to leave them.

I believe the answer is on the information tab which contains the full details of this bonus which intentionally structured that way so that lazy users on reading terms will become a victim of impulse deposit due to the bonus offered.

I believe this is what the support of Bc.game holding on that’s why they deny the bonus claim of the OP shown on the screenshot of their conversation. But I agree on everyone here that the way this bonus title will surely make you think that it’s generic deposit bonus.

If this is actually how the bonus advertisement was shown on the deposit page, then they have no choice but to Honor it, it is completely unprofessional and a scam if they don't.

If this bonus was for first time depositors, then they should have completely stated that in the displayed ad like - for first time depositors only, or better still, completely remove the ad for those or users that are not depositing for the first time.

They will have to honor the bonus since they didn't state whether it was for first time depositors or not.

This line saying "Get 100% bonus on minimum of xxxxx LTC deposit" disqualifies it from being a first deposit bonus because the description doesn't say it and such offers never appear on deposit tabs...even if they did it should show T&Cs to qualify for the bonus!

From the screenshot shared, this 100% bonus message is structured in a way to get players topping up their accounts with the minimum amount displayed, and if they can't honour this mistake best to correct this with matched bets/rolls to affected players and remove this from the deposit page!!

Out of curiosity what message shows up when you hover/click on the green i button ??

---

These terms always protecting the service provider, which sucks!!

What happened to customer comes first...

I don't believe in high bonuses from small online casinos anymore, I've become a victim myself and I am not doing it again, but there is a possibility that the big bonuses are for few numbers of gamblers for a limited period of time.

Some new crypto exchanges are also doing something like this, I could remember Bitget and Bybit doing the same thing too, but they should be more transparent about it.

When new casinos are doing their bonuses and offers, always have it in mind that not everything will be as they are saying, it's a great loss for them too when they don't have enough money for free campaigns and advertisements, yet they have to promote themselves one way or the other, this is why they might not keep their words.

If you want to participate in bonuses from online casinos make sure its from the big daddies in the space, because they have the money and also the reputation to protect, they don't want any bad-mouthing, there is one thing you might not like, big casinos don't have high attractive bonuses, it's always smaller compare to new casinos.

Well that's a tricky bug because users like OP would think they have a deposit bonus on each depo while the promotion is only for the first deposit bonus as you can see in the ToS:

And another important factor to have in mind is how the casino can void any bonuses, so, if they consider your bonus an abuse or if the user breaks any of the rules the casino can cancel it:


I mean, the casino is in the right to do it, but isn't cool at all the fact that they offer a bonus that isn't valid.

I don't know for you but I think I got my first deposit bonus and I think there is also a time frame for the user to actually deposit within that range if not the bonus will not be credited and I know this because I actually told a friend about the 300% first deposit and he created an account but failed to input the required 10$ deposit within the stipulated time frame and he actually deposited later and although he got a bonus but it wasn't no longer the 300% deposit so I think you might have missed some information or something on the actual bonus DO'S AND DON'TS.

Well let see if they representative get something to respond to in the coming days because everyone os now looking on them to her they own side pf the story since it clear that the ops have some case to establish against the casino and if the have hard the deposit bous there by error the best possible way is to have it fixed and make a public apology to the ops and anyone else who may have been mislead by that big.

And also make a refund for them at all costs if they have lost their money in the process,  and should be able to allow them to withdraw the balance without any conditions.

The message looks very simple and 99 out of 100 player will fall for this message if they have fund to deposit. I really don't see anything not to honour that was said. BC.Game can come up with some excuses, they can direct it to their terms page but I don't think anyone can justify this clear message.

That sucks. You should have read their terms and conditions first if it was already existed there.

That's not hslf as bad as me completing s $75,000 rollover for them to then only credit me $100 of the deposit bonus saying $100 was the max when it was not on the terms. Also they oy let you play originals and it counts as 5% so a 40X rollover is really 200X and I am.SVIP 5 lol

It looks like they should honor the bonus from what I see in the screen shot. If they don't, it could be considered scamming players. Either honor the bonus offered or remove the bonus from their deposit page.

I'm just giving an opinion based off what I see. BC.game really does need to respond here and clear things up. If someone hasn't pmed them, I will.

@efialtis could you get a faster response?

So the reason why the support said he wasn't reading at all. And this is likely not his first deposit too. OP likes BC.game so much, he's loyal.

The casino has the right not to have the credit since the bonus expired. Since he hasn't lost anything anyway, he can just withdraw the coins or just bet it in the casino. Coins are already there so you might as well just enjoy the ride. You wouldn't want to withdraw it without making some earnings.

Any casino that changes their rules too frequently even though there have active comolains that hard to do with such rules and it content such as the bonus, if the rule was updated recently it then means alot of red flag and possibly avoid getting involve in this casino for now.


Is very important to note that the team's approach towards the issue is somehow confusing as it seems that the bug on the deposit point where the bonus is mentioned, the team should have updated the bug alongside the rule update instead of just changing and the rule only just to suite the own selfish desire.

Ah, it appears that on the 23rd September 2023 they have changed many of their bonus terms and conditions.

Regarding hero level, I'm a programmer.. I see red all day (in terms of bugs, not red streaks..) - at the end of the day I enjoy relaxing, which includes throwing a few bucks around.
If i were to suddenly change the behavior of any code that I developed, I would do so by changing prompts and the user experience - not by tucking something away 'at the back'.
I do this even for my own sake, to prevent the phone lighting up.

Many sites I've used in the past have had deposit bonuses, where it certainly isn't limited 'to the first deposit' (which also conflicts with support saying that instead, 'you must deposit on Tuesday or Thursday').

I've since heard that there are quite a few people who are less than happy with the unexpected change at bc.game; unfortunately I don't think I will see a resolution.

james

This is not about rank here, anyone can fall for such, and it’s also not about reading through the rules and regulations or being lured by the bonus temptation, the thing their is that the OP have already received and used the first deposit bonus which I believe was given to the OP without any further hidden rules attached to it.

Where the problem is now is where they OP did not receive the second deposit bonus as he already believed it would have been credited to him as he meet all the requirements, but it now appears that the casino might have made a mistake of not disabling that bonus offer notification after the first bonus has been given to the OP and I believe that’s where the problem is coming from.

Taking some other casino bonus terms into consideration i believe the bonus is usually done only in the first deposit although exceptions and other seasonal bonus do comes in line too.

So the point is the deposit bonus keeps showing to you, even if your account is not a new member.

As users who are quite active in gambling, these promotions always show up even if you're not a new member (these is also on other casino too). My big question is, even though you not successfully gotten the bonus is your deposit amount still credited or not? and did your deposit get turnover-based the promotion?

If your deposit still getting credited without any requirements like a normal deposit. Just take it easy, go to their thread and make a suggestion about these case. I play on BK8, in promotion still have deposit-bonus for a free member even I'm not a new member.

You probably wouldn't make a topic here if the fund you have in BC games isn't a small amount in the bonus you're talking about, right? Did the support not respond to the issue you brought to them, dude?

I hope that support or the casino can provide the right solution to your problem with their gambling platform. Because in the end, it will appear that the BC games are really lacking. This casino is another one at this time that somehow has a reputation for crypto gambling.

OP I understand that you are trying to express your frustrations over the casino and as well calling the attention of members on being weary of the casino mentioned by you but it amazes me that a hero membe could fall so easily for such a give away trap and make deposits without reading through to knowing their terms and conditions attached. It is unfortunate though but you will have to be patient with them first so that you could be able to get a response from the team to deal with your situations.

Lastly, I think this post has to do with the reputation of a casino so therefore I would suggest you move it to the reputation board there so as the appropriate attention could be given to your plight.

Reading through your post and see this makes me think you have a point that their bonus notification is really confusing because it doesn’t indicate quantity it can be claimed.

I’m not sure either why the support doesn’t acknowledge your report while it’s valid concern. There’s no warning that it can be claimed once or they should just remove that note once already claimed. But since the casino has the right to remove bonuses, I think the support reply will govern. I just hope that their devs will remove that sticky bonus note because it’s really confusing to those bonus hunter that typically hunt for bonuses.

Maybe update your OP and compile all the necessary details and evidence to make your case easy to understand.

Well sure.

If there was a 'first deposit only' bonus, then the message wouldn't appear on the deposit page after the bonus has been claimed.
The first deposit bonus was claimed, yet the message is still there each time.

Nothing more to it.
Not even trying to imply or deceive here.
If they don't intend to give a bonus, then remove this message.

Are you making an argument that there's a mere "technicality" that the casino didn't see? That you could make your deposit, and therefore have the right to get the entire bonus right away plus availability to withdraw? Because if it's the casino's mistake, I believe you should be entitled to your bonus. BUT for such a small deposit, I would just probably warn the casino that some people might take advantage of the technicality.

Consider that a public service. ¯\_(ツ)_/¯

I understand what you're saying, but to be blunt it is spelled out on the deposit window (above): 'Get extra 100% bonus on minimum of 0.459 LTC deposit'.

I didn't receive the bonus, there is literally no way around it.
If they want to bury some fineprint off in another page sure, however theres nothing indicating that (asterisk etc).
Not to mention, if thats how they are going to do things - I'd rather not know about their dishonest tactics and not play there whatsoever.

I will upload the conversation in its entirety.

(edit for clarity: I did receive the first deposit bonus, no issues there. However, there is no indication that this stops. The bonus message ('Get extra 100% bonus on minimum of 0.459 LTC deposit') is present to this second. This is a lock, no wiggle room).

But do you claim already their first 100% bonus on different currencies? Maybe you manage to claim and successfully clear the wagering requirements that’s why they are trying to restrict you on their bonus promotion.

The latest screenshot you provided is incomplete. Please upload complete conversation because the support might answering a previous message of yours containing information related to his answer. You just trim the conversation on the answer of the support then your last post meaning support post is not a response to your last message. But bc really received a lot of complaints about bonuses and withdrawals lately.

If casino stated somewhere in the bonus conditions like to wager before the bonus can be activated for withdrawal depending on how many times to wager then whoever is entering for such should be aware of such conditions.

I'm only reacting based on if there are conditions to the bonus yet to be met.

I think either some one else having same issue can corroborate op's challenge or the team response. I have seen op has also made a post on their ANN. Hopefully, it will be resolved for him.

I would advise someone from bc.game to reach out, if this is the sort of response support gives then clearly there is no honest intentions here.

Yeah the ops need to work out modalities to get the deposits out of that site if they refuse to honour their promises because if the bonus is only meant for first-time deposits why then is the feature available in the deposits,  meanwhile the ops have a very simple way to resolve this issue and that is to either make a withdrawal from the site and if he can withdraw without wager that means it truly a technical error from the sites.

But if his deposits are subject to the bonus conditions which is wagering before withdrawal that means the casino is out to play games with the ops and that should be seen as a big red alert to others.

Wasn't allowing the image in the first post for some reason.

Thanks for bringing this to everyone’s attention and good luck in getting it resolved. This is a danger when it comes to using smaller online casinos. Especially if they have great incentives to get you to deposit funds. I hope that you are able to withdraw your funds at some point, but remember that if a deal sounds too good to be true, it probably is.

Hi all,

Not quite sure if this is common knowledge yet, but bc.game is doing everything possible to avoid paying the deposit bonus that shows on the deposit page.
I've raised the issue several times with support, with responses ranging from 'its only the first deposit bonus' (why is it listed on each deposit page?), to 'issue has been reported' and finally 'you must deposit on tuesday and thursday'.

Seems fairly simple to me, can someone from bc.game reach out to resolve this?

james