Topic: BC.GAME trying to SCAM BLATANTLY!! [SOLVED after 80 days] (Read 785 times)

Go and bet with Dexsport then and see for yourself if you will get paid if you win. Is it a crime/suspicious to bet with different crypto casinos now?

This is actually part of the reason why I asked BC.GAME my question. I'd like to know if there's more behind this case, if we need to take OP's cases with grains of salt or if OP is one of the unluckiest person on earth. Is it true that OP's KYC is locked and why is that?

BC said that, other than a case of violation of sportsbook on the part below that I snipped, dragged cases like OP's happen when they've been repetitively given explanation by CS,


but if we give OP's explanation of the situation a benefit of doubts, then this case is actually a case of negligence from BC's side.

OP reached them to inform them that he can't do KYC as it's locked --bug or whatever-- and based on what we can conclude from the current narrative, their customer service informed him repetitively but no solution was given or made. OP's KYC is still locked. I can only assume that they require KYC as a preliminary step of sportbetting abuse, so it rather doesn't make sense if they locked OP's KYC while they tried to find a ground on OP's case.

Meanwhile, from the other side of the table, if we take weight on Dexsport's explanation on the other thread, that OP violate their TnC, it'll be a recurring theme of OP.

Thus, I'd like to ask BC.GAME --I think this question does not and will not jeopardize their security algorithm of fraud detection, so I don't see why they can't answer this-- is it true that OP's KYC page is locked, in spite of him --according to what's implied on your statement-- been trying to solve it by repetitively reaching your customer service? If so, why is that?

Congratulations OP on the withdrawal 

You encounter 2/2 same issue on different casino that related to sportsbook. One from Bc.game and the other one is from Dexsports. You manage convince BC.game to pay you at their own expense by pressuring them using this scam accusation but I wonder how come you will experience same issue on different sportsbook if you really doesn’t violate the casino ToS.

I don’t know what you are doing behind but you have something shit going or else you will not have any issue. Your account was created just file a scam accusation to the casino that you have problem. Are you using the forum to get sympathy and pressure casino to get your way?

Exactly. I was going to ask them the same issue. The support of the Bc game never told the user if they had flagged anything. The main problem was OP was unable to submit his document, and the support was not helping him to submit his documents. If he violated any Terms of usage/conditions, it's another thing to discuss. But, when a user cannot submit his documents because there was no button to upload, it was either a glitch or BC game turned off the uploading for him.

Since the issue was solved, OP should change the thread title to Solved and lock this topic. @BC.game, I still believe bc game support has a long way to go. This is not the first time we see accusations that could have been solved through live support. You also admitted that support ignores players. They should not ignore anyone even if there are spammers.

What exactly was the "violation", winning bets? Betby is full of scummy traders, I hope you can switch your oddsprovider ASAP because it will ruin your reputation even further.

Wasn't the initial problem that OP raised is a KYC situation? OP tripped over a KYC trigger, which I assume --based on your explanation-- was triggered by a third party risk management team, and when he tried to submit the documents, he can't do it because there is no button to submit them?

The violation was not of our terms and conditions. This decision was made by a third party risk management team. We ultimately decided that we don't always agree with other platforms terms of use. Since a player was affected by this through our platform, we felt it was the right thing to do. We are able to learn and change so this type of situation will not happen again.

After 80 days and extensive KYC + lots of emails back and forth, I was allowed to withdraw all the money in the account.
Thank you BC.Game representative for doing the right thing 

If there was a clear violation term of usage, there is no reason to pay players who violated the conditions. I assume you have paid this user; as you said, you guys fixed the situation at your own expense. The community cannot force you to pay someone who violates the rules. If a player does not accept the rules, he should not play on that platform.

For clarity, can you at least reveal whether this user gets paid? Sometimes accusers leave the thread silently, and the community never knows what happened. Let's say he was paid, but the thread remains unsolved. Opposite is possible as well.

This may seem like a long running case to you but you have to consider that players typically only resort to posting in forums after their issue has already been decided and they have been given an explanation by the CS, many times. Then, after spamming the support and support stops responding... then they find other avenues. So when we respond to these accusations here, they are already closed cases. Nobody ever comes here first. In this case, being a sportsbook issue, the decision was never made by BCGame. As with most sports books, there is a third-party risk management team that is very thorough and can stop players from betting across a wide array of platforms if they find a violation of ToU. The fact that this ban and freezing of funds happened externally from our company, we had to wait in queue for answers just like everyone else. Although I can't go into detail, I can say there was a clear violation of the sportsbook ToU made by the OP but after many conversations with the third-party risk management team, we decided not to comply with their decision and fixed the situation at our own expense. In the future, I hope the OP will read the terms of the sites he is using before making these types of accusations.

This is really a long-standing case, as the OP was some time ago in June.
The Op was online just a few hours ago. I hope he is able to get the PM sent to him and find it within himself to update the thread, if he finds your judgment favorable to him.
Or probably the thread could be reported over to the moderator's to lock to avoid spamming on it, but that would appear to be unfair as the Op's confirmation might be needed before things could be completely wrapped up.

This is a common occurrence on any platform that manages blockchain transactions and runs multiple nodes. Updates are a necessary part of this. It is not unique to our casino or any casino. Any business or platform in any industry will experience the same thing. We always give announcements and notifications well in advance that an update is coming and how long the downtime will be and exactly which chains will be affected. Then we often send out a bonus to those that were affected by it.

We have resolved your case. Please check your DM. It's up to you whether or not you update the forum with the results. Due our privacy obligations, we can not give details regarding player's accounts in a public forum.

If you have issue with their platform, raise your own thread and explain things in details backed with evidences there, it'll help to solve your case better as well as people overseeing the case to follow what's going on.

For this thread, given OP reached to their representative nearly two weeeks ago and was online about last week but didn't give any update, I think they managed to get a way out of this case that both parties agreed to. OP, mumu68, it'll really be helpful for us if you can confirm this and tell us the outcome of your case.

No. Your supports are damn very slow.
BC did so many maintenances lately, it caused deposit and withdraw pending.

Messaged you my details at BC.Game so you can look at the case and solve it. I will then post updates in all the places I posted about this annoying case.

Hello again. Our Live Support is available 24/7. The only time they do not respond is if a matter has already been resolved and even in those cases the result will be thoroughly explained to the player. I will personally look into this to see if there is a real issue, a miscommunication or possibly, even an error on our side. I will send my findings to mumu68 in DM and he or she can choose to share it here or not.

Do you mind to upload a screenshot of your most recent attempt to reach their live support as per their representative's suggestion, for our --and your-- future reference and proof that you've did what they asked you to but still ignored? I'll quote that image for visibility.

Meanwhile, BC's representative has not been online for a few weeks, so I don't think they're aware of the current development of this case, but it won't hurt to see the development [backed with evidences] from your side for the time being.

it's now been 45 days since I am not allowed to withdraw MY DEPOSIT + MY FAIR EARNED betting profit from 2 bets in sports in major league.
How aren't they a scam? They don't even reply or give any answers on live chat.

I believe you're not the only gambler on this forum that uses this gambling platforms to gamble, if you're having any kyc related issues then try meet up with the conditions attached before making complaints about them with your accusation for scam, you ain't scammed yet, you just need to go through the requirements that cause the restriction you received, try use another device to log into your account preferably computer system and see if you will be able to upload those documents.

Yes we understand but there are some critical issues that against you badly, you have to clear your side of the accusation so that people will not see from another angle. Op said, you customer care service is not working, but I don't know of now, if it is not still working, you have to say something for others to know that the fault is not from you but from the OP. We know that op is not telling us the full story from his side and present only your side.
Op bets slips are no where to be found and he is saying that since he no access to the side, he can't produce them as well. So that also depends on you now.

That is it. And that would have helped a lot but they are not interested to do that but only interested not report and not why can help them easily. By now behind the scene discussion is going so let wait and see what the op will say whether they have resolved the issue or not.

When playing in a casino especially if you are a high stake player, I always suggest people to do screen recording. Anything that may go wrong against you, you can prove it with evidence. It's unfortunate that you don't have the log of the bets. Anyway, let's hope something positive will come out from your case. I see recently they have activated their marketing in Bitcointalk. They will not want to do anything that will give them a negative impression.

It was couple sports bets in major leagues, nothing special. Unfortunately BC.Game doesn't allow me to view them because of my account being put in Restricted mode so I can't show them.
Still waiting on my account to be restored access, after more than 1 month of restrictions.

OP, do you mind answering this please?

If you are right (though I do not think so) then you should try to contact them via live chat as suggested and take screenshots as well as make a video about the conversation. Obviously, the conversation will be only from your side as they are not responding based on your post.

I have contacted you countless times, you never respond. It has been about 4 weeks now. Very unprofessional. Please remove the restrictions from my account and let me withdraw my money!

Hard to understand why so many users fail to keep this kind of situation under control and rather start to get demanding and partly aggressive.

Hello. Please contact our live support. They are pretty fast to respond and are available 24/7. We can't discuss individual account related issues on a public forum due to our privacy policy. Thanks.

Scam accusation board has been full of many reports on casinos and other gambling platforms in which we keep getting them every day as they were been reported for an accusation, but what am not too sure is the reason for the creation of this thread to be orchestrated by the relaunched they are having on their signature campaign to make OP ressurected this accusation of a long time experience, am also sure that OP would not want to use his main account for this accusation in other not to appear unbelievable that this is coming from him.

There is a BCGAME representative on the forum, but he does not respond to the complaint. Looks like the casino is really bad.

Here is the thread of the BC.GAME https://bitcointalksearch.org/topic/m.48854077
and the thread is still active, you can either make some complaint their or perhaps just send a DM to their account on the forum as Cantsay have mentioned.

Cheers 🥂, Dr.Bitcoin_Strange 👺👺

Aside from just dropping your thread here you should also try to reach out to their representative here in bitcointalk.
If he can help you out with your issue. Maybe he can look into your issue personally and get it done fast.

here's the profile link: https://bitcointalksearch.org/user/bcgame-2503677

I think those documents are pretty standard for KYC procedure, is it not? Not necessarily intrusive. An advanced KYC would even require Source of Wealth, SoW, and that's pretty much a common standard by casinos as part of their AML/ATF compliance.

All things said above, I understand that your current situation is you managed to upload the documents and they're pending for review?

I rolled over all my deposit, what the heck are you talking about? They even let me withdraw some part of my own funds but are not permitting me to withdraw after I won my 2nd bet which was a basketball live game in West Asia Basketball League.
Just scummy behaviour by BC.Game, nothing else. I wait their final and rightful decision.
Support simply disconnected immediately after copying and paste some useless message. They are very bad live support agents.

Yeah, You withdraw part of your deposit but still you didn’t complete the x1 wagering requirements with your 2 bets since you will need a final balance of 4K USD in able to do that since your balance is still short while you have few bets. This is just my opinion, they hold the remaining balance you still didn’t complete the wagering requirements for your total balance while you are withdrawing the rest already.

Also, Your screenshot shows that you didn’t reply right the live support became online. Do you contact live support after that first attempt? They might overlook your concern since you posted your issue before the live support attend to your case.

Do you work for BC? lol
I had not uploaded any documents before and it was a website glitch on their part. I have now uploaded all my documents so they must restore access to my account. They are not permitting me to even withdraw my own deposited funds 

For the fact that the user is a newbie who woke up from a long time of inactivity to create an accusation is something that doesn't go down well with many of us here,  but there is no validity to ops accusation but just that the accusation lacks some basic information and correlation to get the most needed attention including that of the casino involved BC. Game.

Ops need to, first of all, move the thread to the causation board and also make sure to include all the necessary evidence that will make the case clearer to understand.

Many are so fond of reporting or filing a scam accusation on what they happen to be the cause, the hidden part of it is that they will not expose where they had been wrong, maybe because of the common believe that every accuser is always right mentality has also made many thinks if they accuse first, they will be vindicated, but on a contrary, everyone accusing is likely to have where he has done wrong from his own part.

I managed to successfully upload the correct information now which is VERY intrusive and privacy concerning to begin with
1. Front + back of ID
2. Selfie holding ID + text about BC Game
3. Utility bill
Images have to be less than 1MB too 

I am looking forward to successful restoration of my account so I am able to bet in the casino/sports and able to deposit and withdraw again. I hope this will not take longer than 24-48 hours at most!

I am not able to access my previous bets the way things stand.

[1.] Can we see the bets you placed. Please make the time of the bets visible.


Which of the following is true?

[a.] You deposited $2k, Placed bets (2 bets) and remained 1777 USDT. You withdraw the remaining balance before the bet was settled.
[b.] You deposited $2k, placed bets (2 bets), bets settled (assuming you won). Your total balance is obviously now over $2k. You requested withdrawal of 1777 USDT and succeed. Later decided to withdraw the remaining but now you are here.

This is the first time I saw something like this, you try to submit information but the platform tells otherwise and that you submitted it, I support the call to send a pm to the support and tell them that you have not yet submitted the document.

The worse I can think of is they will tell you that they decline the first submission even though it's not your submission and tell you that it's final, this could be another trick but we'll see I hope I'm wrong and they will let you submit your documents.

Newbie accounts don't have the privileges to post images. So here they are below:

Try re-uploading your image to https://www.talkimg.com/. If your image upload is not supported by the forum, maybe something is wrong with it or the image contains something not supported by the forum. I tried quoting the image, but it's not working.
You should try and contact any authority you know could help you out with this; it's your money, and you have the right to do whatever you know will make you get all your money back.

I have read their ToS and I have not broken any rule whatsoever. I turned over my money and I even was able to successfully withdraw 1770 (part of my deposit)
They now ask for KYC but there is no option to upload KYC documents anywhere because they have disabled it too!

You should read their ToS completely especially the AML policy. You deposit and place 2 bets after you deposit then withdraw. You will probably trigger their security for a suspicious mixing using their casino. Most of the casino has a wagering requirements for the deposit before you can withdraw it. Failure on completing before withdrawal will surely trouble you to do KYC because you demonstrate a money launderer like activity.

Just do the KYC because that’s their policy. You should know that if you read the ToS before you deposit especially a significant amount.

I only opened the Upload Feature once, did not UPLOAD ANYTHING, went back to it again and it says that. Of course, live support and email support do not reply. Very professional website!
I have deposited 2k USDT and I only withdrew 1770 USDT. Not only they are withholding my profit from 2 bets, but they are withholding my deposited money too for which any Curacao gambling lawyer would be happy to assist.

Move your thread to scam accusations.

It looks like you might have uploaded your document for verification earlier before the time for this account locking; if not, how can they just make the KYC place look like you have uploaded something? (Nothing is hard for them to do.)

On the same day, the 16th, you had already withdrawn $1770, which was a success, or was the 1770 the amount used to wager your game?
If not, why did they allow you to withdraw the first one and disable the second one when you tried to withdraw it?

What a disgrace of a website. Professional crooks, there is no other explanation tbh.

I am a member of Bitcointalk forum since 2018 but never found the need to write until today!
BC.GAME is trying to SCAM ME. I deposited about 2k usdt, I took 2 bets in live sports and now they are refusing to payout. Live chat does not answer, no reply on emails either. Discord link doesn't allow to get in!
Unbelievable!
They requested KYC documents but when I go there it says "All information are submitted"  (sic) even though i DID NOT UPLOAD DOCUMENTS, I JUST STARTED FILLING MY INFORMATION AND THE NEXT TIME IT SAYS THAT! There is no option to upload my documents!

I am going to complain to Curacao Gambling Authorities and in all other betting forums IF THEY  don't restore access to my account. Below are the screenshots







UPDATE : Case was solved after 80 days of my funds being frozen, after lots of KYC documents, emails back and forth and too much emotional disstress.