Topic: BcGame withdraw issues funds missing! (Read 319 times)
Thank you sir! Enjoy your weekend.
Could your contact just re initiate the withdrawal I had started and failed due to an audit would that be easier than trying to convert it back to SC and all this other that’s taking so long? I’m completely fine with them just redoing the transaction. They’ve already took the money from my balance that it was gonna cost to withdraw anyways and it’s not showing in my balance anymore which was a little over $100. But I’m not even worried about it. Just ask if he can just restart the withdrawal everything is still correct as far as my crypto address so if that’s easier for them to do just ask if they’ll do that.
No update at all today??
Hi, hi, sorry. No, no updates unfortunately. Though this is kinda expected as my contacts are on slow mode during weekend. I can understand and relate the frustration of waiting, really, especially over something that's entirely not your fault. But unfortunately I can't do much of a help today as I am in a zero communication with my contacts and can't push them to resolve the case as you suggested them.
I'll try writing to them once more, this time placing your situation as a sole priority by having specifically writing a long chat about your case and proposal instead of the usual nudging them and wait for their response before we enter discussion about cases. Hopefully, though they don't have time to reply as they're off duty [and basically under no obligation to handle office-related issues], they will slap their US counterpart with the proposal and bring things in motion.
Worst case scenario, we will have to wait until Monday where I can chase them in full force as usual. But rest assured that I will not leave this unattended, it'll stay in my notebook list and I'll give my best to push your case into resolution.
No update at all today??
Could your contact just re initiate the withdrawal I had started and failed due to an audit would that be easier than trying to convert it back to SC and all this other that’s taking so long? I’m completely fine with them just redoing the transaction. They’ve already took the money from my balance that it was gonna cost to withdraw anyways and it’s not showing in my balance anymore which was a little over $100. But I’m not even worried about it. Just ask if he can just restart the withdrawal everything is still correct as far as my crypto address so if that’s easier for them to do just ask if they’ll do that.
I understand @holydarkness “not sure how to tag on here haha” but I wouldn’t expect you to give up your contact. I e continued to bug live support about the situation but they act absolutely ignorant to the situation. Like it’s honestly sad. I feel as if this shouldn’t be an issue that’s took a week now and still not even resolved. I just don’t understand why they opened up a site domain that obviously wasn’t ready to be opened. They definitely need to update maintenance and fix the issues and it’s not like they don’t know because the players “me included” are the ones having to suffer the consequences for something that’s completely out of our hands. It’s not like we do this and get our money jammed up on purpose. I mean they’ve had $1500 of my money tied up in some glitch for a week now. Maybe that isn’t a lot to some people but to other that’s 2 weeks worth of work here in the US at minimum wage. And what’s even worse this isn’t money I’ve played with or won or anything like that this is my money that my brother deposited and sent me as a tip and instead of playing it all I chose to withdraw half. Maybe if they started having to compensate for peoples time they’d stop playing with everyone’s money.
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This type of issues can be solved within a few minutes. BCgame.us team is taking too much time to fix the issue. 'holydarkness' can you ask your contact to directly reach OP? I think it will make the process faster and easier here.
This type of issues can be solved within a few minutes. BCgame.us team is taking too much time to fix the issue. 'holydarkness' can you ask your contact to directly reach OP? I think it will make the process faster and easier here.
I guess I can and I agree that it'll make things easier [not sure about faster] as it'll cut one line from this "pass the letter" game we're currently on, but I don't think my contacts would be so willing, given it means they will gave away their personal contact. So, let me try to nudge them again?
Newguy423, I know it can be very frustrating to have to wait and can't do much, and not that I don't want to give you an easier way to reach someone on BC more directly, but I have to respect their privacy. I can only ask you to wait a little bit more while I try to get them to solve this. I usually try not to disturb any of them during weekend, but let me try to nudge every now and then and hope for a reply.
Yes I feel the same way but I’m just enduring the process. I don’t wanna be to pushy then my account randomly becomes suspended or blocked. Patience is key I’ve learned to realize with this site. Anything can happen if you become to pushy 🤣
Yes you can see in one of the screenshots where I’m at the withdrawal screen and it says it’s not there. It’s the very first screenshot where it says available is .006 or something like that.
That's strange. The balance is showing there in LTC when you are on the deposit page (according to the 2nd screenshot). But it isn’t available on your account normally, and the full amount isn't available on the withdrawal page. It is obvious that your account balance is still stuck somewhere for the glitch. Have you tried it by clearing your browser cache?This type of issues can be solved within a few minutes. BCgame.us team is taking too much time to fix the issue. 'holydarkness' can you ask your contact to directly reach OP? I think it will make the process faster and easier here.
Yes you can see in one of the screenshots where I’m at the withdrawal screen and it says it’s not there. It’s the very first screenshot where it says available is .006 or something like that.
Like this?
That is... far better than what I requested and expected. That said, unfortunately my contact is already asleep [kinda sure of it]. I'll send them all to them nonetheless, so they can sort it out with BC US.
Taking AHOY's comment into consideration, though, as well as how my contact assured me that BC US assured them it's sorted out, how possible is it that it's just a display glitch? Have you tried to attempt a withdrawal sometime after the latest situation?
FYI, sometimes funds are kind of hidden for whatever reason, same with the other domains.
For example, my "total balance" says amount x.xx but when I look at the currencies there is actually less funds than the total amount visible, it's really strange at BC sometimes. Saying that, try to search the currency the money supposedly is in, that helped me before.
Good luck.
For example, my "total balance" says amount x.xx but when I look at the currencies there is actually less funds than the total amount visible, it's really strange at BC sometimes. Saying that, try to search the currency the money supposedly is in, that helped me before.
Good luck.
Actually was hoping for something like this
Pay attention to the floating note and the message, ignore the time , a matter need my attention between me writing that memo and actually finishing this post... and the date, I mistyped and only realized I wrote 5 instead of 4 while finishing this post. Ignore the logged-off home-screen as well, it just to give you a better understanding and I am wishing you can show that floating note above the page of your BC main page.
I am somewhat sure my contact doesn't need that, I am asking for a just-in-case scenario. I've reach them as I type this post to inquire about the situation you still facing.
Pay attention to the floating note and the message, ignore the time , a matter need my attention between me writing that memo and actually finishing this post... and the date, I mistyped and only realized I wrote 5 instead of 4 while finishing this post. Ignore the logged-off home-screen as well, it just to give you a better understanding and I am wishing you can show that floating note above the page of your BC main page.
I am somewhat sure my contact doesn't need that, I am asking for a just-in-case scenario. I've reach them as I type this post to inquire about the situation you still facing.
Is there a way I can send a screen recording? A screenshot isn’t gonna show anymore than I sent you yesterday but with a recording I can also get the time and date showing as of right now I’ve yet to receive the money back converted to SC
Uhh... YouTube link? Other than that, a quick search told me that imgur can also do this [I haven't try it myself though]. But perhaps let's just try with giving us the screenshot like you provided before?
Perhaps with a floating windows of memo stating today's date?
Basically I just need to show my contact that the situation still the same and nothing changed.
Already know this.. Can’t use any other domains with the US site but thanks for the advice.
Sir one of the screenshot shows that you have a balance of 1400$ maybe balance has been returned to your bc account in ltc. If possible You should try using other domain of bc game so that you get access to your funds. Maybe this will help
Is there a way I can send a screen recording? A screenshot isn’t gonna show anymore than I sent you yesterday but with a recording I can also get the time and date showing as of right now I’ve yet to receive the money back converted to SC
Just checked again it’s been almost 8hrs since the last update and it’s still not there. Nothings changed so I’m not sure what they seen but it isn’t fixed unfortunately.
Not doubting you, just wanted a proof to show to my contact that the fund is yet to be seen and accessible in your account as I've asked again and they replied with an assurance that it should already be. I'll bring the screenshot to my contact, just to be sure there were not any miscommunication between you, BC global, and BC US.
Just checked again it’s been almost 8hrs since the last update and it’s still not there. Nothings changed so I’m not sure what they seen but it isn’t fixed unfortunately.
It’s still not showing as available to redeem in my account I just checked.
OP, Newguy423, do you mind to recheck your balance? I was told that it should be returned to your wallet [as in it will be seen now as active balance instead of having to see it through setting] somewhere around today... few hours ago. If it haven't, I'll chase my contact again to get it done.
If you have it, kindly let me know too, I'll [well, technically, I have, yesterday] ask them to suggest the best method to get your withdrawal with as minimum risk of it getting stuck like this current situation.
LMAO, at this point, I will be more than satisfied with having someone [with at least same level and clearance as my current contacts] from BC US as they seem to be the source of most of BC's cases these days.
If you have it, kindly let me know too, I'll [well, technically, I have, yesterday] ask them to suggest the best method to get your withdrawal with as minimum risk of it getting stuck like this current situation.
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P.s. and a small rant: I think it's time I hold my contact [and my spare contact] on knife point, demanding their US contact, as BC US seems to be... the source of a lot of trouble these days.
lol, to be honest, they should start paying you, you are basically acting like a support for their casino.LMAO, at this point, I will be more than satisfied with having someone [with at least same level and clearance as my current contacts] from BC US as they seem to be the source of most of BC's cases these days.
thanks for sharing screenshots of your evidence and sorry I forgot to tell you how to upload images here.
It’s been 3 days now and there’s no reason as to why my moneys lost. I’ve passed my basic and advance kyc done everything they asked and yet all they can tell me is wait 24hrs over and over again.
sadly it will be longer than 3 or 4 days it could even take a week to longer, I suggest having a lot of patience. As you've read holydrakness's post, he will mention your case to his contact on bc.game. right now he is already in talks with them about other cases involving their casino.P.s. and a small rant: I think it's time I hold my contact [and my spare contact] on knife point, demanding their US contact, as BC US seems to be... the source of a lot of trouble these days.
lol, to be honest, they should start paying you, you are basically acting like a support for their casino.
https://talkimg.com/images/2025/01/23/WvM4P.jpeg
https://talkimg.com/images/2025/01/23/WvGNc.jpeg
https://talkimg.com/images/2025/01/23/Wvmxq.png
Ok I added the transaction failed and I also added where you can see it in my account still and the one I’ve got circled shows even though it’s showing on the one page as in my account it’s not reflecting in my spendable balance. Support is offering no help I’ve emailed and done everything I can think to do. It’s showing my funds are now in Ltc which isn’t supported on the US domain. Support basically told me the funds are just lost in space somewhere and there’s nothing I can do about it. I’m so over this casino and there’s ways of treating customers. It’s been 3 days now and there’s no reason as to why my moneys lost. I’ve passed my basic and advance kyc done everything they asked and yet all they can tell me is wait 24hrs over and over again. If you need anymore proof just let me know I’ll gladly supply whatever you’d like.
https://talkimg.com/images/2025/01/23/WvGNc.jpeg
https://talkimg.com/images/2025/01/23/Wvmxq.png
Ok I added the transaction failed and I also added where you can see it in my account still and the one I’ve got circled shows even though it’s showing on the one page as in my account it’s not reflecting in my spendable balance. Support is offering no help I’ve emailed and done everything I can think to do. It’s showing my funds are now in Ltc which isn’t supported on the US domain. Support basically told me the funds are just lost in space somewhere and there’s nothing I can do about it. I’m so over this casino and there’s ways of treating customers. It’s been 3 days now and there’s no reason as to why my moneys lost. I’ve passed my basic and advance kyc done everything they asked and yet all they can tell me is wait 24hrs over and over again. If you need anymore proof just let me know I’ll gladly supply whatever you’d like.
No my withdrawal failed due to an audit and yes the transaction history looks the same as the original domains. I have screenshots of everything but can’t figure out how to get them here.
As explained, you can use talkimg to post image [and to all divine and cursed being, please don't upload it to imgbb, they hate me and I can't view any image from imgbb, use talkimg]. You'll have newbie restriction that'll make your image won't show by default, but someone with higher rank will bound to quote it for visibility.
Moving to your case, correct me if I am wrong, but your case is: You tried to withdraw LTC, through SC [that'll bridge cryptos to SC, and vice versa] but you got an error, you did not get your fund in your destination address, but your SC fund in your account is also 0 as the system considered you've withdrawn it, but as it's actually [assumably] failed, it's actually still there in your account, visible through the "setting" page?
I'll try to bring this to my contact's attention... whose plate is now piling with several things, but I somewhat think most of them are on their near-end situation.
P.s. and a small rant: I think it's time I hold my contact [and my spare contact] on knife point, demanding their US contact, as BC US seems to be... the source of a lot of trouble these days.
No my withdrawal failed due to an audit and yes the transaction history looks the same as the original domains. I have screenshots of everything but can’t figure out how to get them here.
Like when you add money on the US site no matter which type of crypto you use to add it automatically turns it into SC I guess SweepsCoin?
Yeah, SC means SweepsCoin here. They are using such system in order to operate the casino in the US by following the laws.Quote
~snip~ well because it failed due to a audit and I’m assuming had already converted it to LTC now when it tried adding it back to the account it didn’t convert it back to SC and is stuck somewhere still in LTC.
Isn't the transaction history available on the US version website of BCgame? Has it all happened automatically? Or did you cancel your withdrawal? In order to post the screenshot here, upload the image on TalkImg, then post the link here.
Idk how to add pictures here but I didn’t record the transaction failing I’m sure I can find it though. And those are the only forms of currency on the US site you can use to play with but once it’s time to redeem your SC you’ve gotta choose an actual form of crypto to withdraw. Like when you add money on the US site no matter which type of crypto you use to add it automatically turns it into SC I guess SweepsCoin? So therefor when you go to withdraw you choose which crypto you’d like to use and add your address and it converts your SC balance to that then sends to your wallet well because it failed due to a audit and I’m assuming had already converted it to LTC now when it tried adding it back to the account it didn’t convert it back to SC and is stuck somewhere still in LTC. Stake.US uses the same system basically but there you can only withdraw using the same currency you use to deposit at BCGAMES.us you have a choice which you want to withdraw using the same as you do when you deposit. Where do I send the screenshot I’m using my mobile to write this and it’s a bit confusing it looks like a 90’s PC interface lol idk how to upload pictures or do any of that.
is there any chance you can provide screenshots of the conversation you've had with their support and perhaps screenshots of the withdrawal attempt you made? just to be clear, I am not saying that you are lying but it is better to have evidence supporting your claim, it is also a way to make other people understand the context much faster.
anyway, I am a bit confused, why choos LTC when SC GC and BDC are the only available currencies on the site, am I missing something?
anyway, I am a bit confused, why choos LTC when SC GC and BDC are the only available currencies on the site, am I missing something?
Ok my UID is 65593920 my username is Jm0915win1. Sorry I’m new here so hopefully this is the correct place to post. Ok, so my issue is I’m using the US domain. My issue is I went to make a withdrawal of $1500 keep in mind I’m kyc verified already I chose to withdraw in LTC because on the site your redeemable funds are in SC there’s no other currencies on the US site besides SC GC and BDC. Well for some odd reason my withdrawal fails do to an audit and my money completely disappeared out of my balance on my game page but I can still see it in the setting page. So I get a message saying I need to now pass an advanced KYC and then my funds would return. So I did so and it was passed and approved but my funds never returned it’s been 4 days now. Support is absolutely no help whatsoever they act like they have no idea what the US domain even is not do they understand the issue is now my funds are in LTC and there’s no LTC on the US site so my money Is hung up In some sort of Glitch on the site. Can anyone please help me reach out to this site and get my money back. I’ve been reading a lot of issues due to different withdrawal situations. Support continues to tell me the exact same pre recorded responses I’m almost positive there nothing but bots all I need is my funds returned please.
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