Topic: BC.Game.US KYC verification issue (Read 108 times)

I have tried another 3 times and it still does the exact same thing. I’m afraid to keep trying and it fail because it will block me from uploading anymore documents for another 48hrs. I literally just went and tried it again and it still failed. I talked to a live agent named Steven who had me send him a screen recording of my trying to upload my document and the error message I’m receiving and now told me to check back again in another 3-4hrs. 🤦‍♂️

you're welcome and thanks for replying to the thread!

@OP please update us if the issue with submitting your driver's license to perform KYC is fixed(I hope everything goes well this time). also, as BC.Game Support mentioned that don't hesitate to reach them if you experience another issue.

Hello Gsrxboii,

We've looked into the situation.

Though a bit crucial, it's a simple automated issue where there is an element in your submitted ID that made our automated system detect it as a driving license, as well as at the same time also being the reason to reject it as a valid KYC document. We have the situation fixed. Do you mind to reperform the KYC? It should go through now.

Please don't hesitate to reach us if you encountered aother issue with your KYC progress.

acroman08, thank you for the message.

If you haven't, there is no need for that. BC has already aware of OP's situation. He reached me through PM two days ago and I promptly brought it to my contact's attention.



We were supposed to discuss the matters yesterday, but when we're about to sit and talk, another matter grabbed them from me and I have to call it a day night before they can return.

I am periodically pinging them now to have those talk and get several things handled.

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OP, Gsxrboii, I'll appreciate a bit of patience while I try to get them to look into your case. Meanwhile, please move this to scam accusations board. I don't think this thread belongs to repu. The button to move a topic is at the bottom left of the page.

Sorry I’m new here this is my first time posting. I’ve messaged both of the advised accounts thank yall for pointing me in the right direction. This has been going on for days to the point I’m mentally exhausted with even dealing with it. I just don’t understand why they won’t accept a state issued ID or a state issued drivers license? I never plan on leaving the country so why would I need a passport or any other document? It’s literally a US site but it doesn’t accept US documents? Not only that after readying different forums trying to find a solution to my issue I’ve seen many of different issues/reasons there using to not have to pay out to players. It’s sad you literally have to go to completely different websites just to get answers or help because there live support is incapable and you can just forget about email it’s not happening. If I ever figure out a solution I’ll update my post.

is something going on with bc.game? this is like the 4th thread I've seen about gamblers in their casino having issues with KYC and their support being almost non-responsive/helpful about it.

I'll send BC.Game Support a PM just in case they disabled the "Allow newbies to send you PMs."

That's a bit awkward. I thought drivers' Licenses are allowed ID documents by most platforms. Did you try uploading a different identification document you may have, and it was still rejected?

That being said, it looks like the onsite live support is a not well coordinated in helping the users like the forum support does. This is something they really need to look into to avoid such an influx of complaints in this forum, for example. I talked about it a few days back


Since you have brought up the issue here, the forum team may help expedite on having your issue resolved

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OP can also send a message to BC.Game Support . Very responsive.

You can contact their representative on this forum about it. This is bcgame representative on this forum: BC.GAME. Send him a personal message.

Stake.us is a reputed site that you can use if you are unable to get verified on bcgame. But I am thinking the reason for the KYC unsuccessful verification could be from you. If you think it is not from your end, Stake.us should be another recommended site as I can recommend Stake.com.

So I’ve been trying now for 4 days to verify my KYC for the new BcGame.us site. It’s to say the least the most unprofessional/User friendly site I’ve ever seen in my life. The KYC asks for a US ID so I try and upload my Tennessee state issued ID and everytime it fails and says it doesn’t except drivers license. I’ve contacted support and they literally act as if they have no idea what’s even going on. They keep telling me to just continue to try over and over which has now blocked me from uploading any documents period. I feel as if there just blowing me off with different excuses not to verify me. I’ve been told by support to wait 1hr and I’d be able to upload documents again then after 1 hour I was told to wait 24hrs after 24hrs I was told to wait another 24hrs and so on. The error message I’m receiving after trying to submit my ID as directed by support is “ Document issue
You've exceeded the document limit. Contact support for more information”. I had to argue with one support agent for close to a hour because she kept telling me it meant my documents exceeded the file size allowed which makes no sense at all. This is after waiting 3-4hrs each time to even talk to support there absolutely no help at all I might as well call some random number and try and explain to them my situation and ask for help it’s about the same thing as asking live support. The thing is I won $3,400 not with any promotion or anything like that I won it with my money that I deposited. This is why I feel like there giving me the run around and refusing to help me verify my kyc. Even if I’m allowed to upload documents again it’s still not going to accept my state issued ID. I don’t have a passport or visa or anything like that because I never leave my. Country and I’m playing on the US site so why should I be expected to even have those documents. Someone please help me just retrieve my funds so i can close the account and never look back. I can provide any and all documents needed.
My Gmail is [email protected]
Username: Gsxrboii92
UID: 64823805
THIS IS FOR THE BC.GAME.US SITE.

I have numerous screenshots of my conversations with support also if I need to share.