Topic: BC.Game.US KYC verification issue (Read 569 times)

Spot on. 100%

Lol, I hope you realise other than contacting their forum support we can barely do shit here, the fact that one of the forum members here is able to talk directly to one of their support is extremely rare and the fact that he spends his personal time trying to solve the issue you are in is commendable, you are also not the only one he was trying help.

I doubt the guy will be back here.

you guys need to fix your US site, there is another issue here that was just posted involving your US site, you might want to look that up and help the guy. here's the thread https://bitcointalksearch.org/topic/m.64978584

Glad that it got resolved. To make things clear, first of all, "this guy that supposedly helps everyone" actually tried a lot and keep reaching his contact on BC to get your case resolved with the best path. Though apparently I have to apologize that I rant here and there about my personal and IRL situation, about how busy and crazy these past few days were that it made me weary.

Those said, moving to make things ultra clear to you though it's been explained in the past by other members [yes, I use VPN to access BC US just to give you these snippets], by having your mother --and now your brother-- ID, you subjected them to a breach of:



While for you, aside from considered breaching above terms, you're also subjected to breaching basically all that's written under point 6:


I hope that clarify why we highly discourage you from using your family's ID and why I spent some time talking with my contact to be assured that the previous incident with trying to verify with your mother's ID will be crossed from their log, though [your reason] if it passed, they'll undergo the entire KYC and the account is basically theirs.

With those clarified, disregarding the method that actually made me have to politely reject to oversee any future complication your account have, I am glad you can regain access to your fund. My advise for you will be to never to return to BC US. Your mother and brother too, as they're complicit on facilitating this fake KYC situation.

Last, as this case has been resolved, I'll appreciate if you can mark it likewise, by editing the title of the thread, and further seal the case by locking the thread to keep it from meaningless posts.

Ok so problems been resolved against all odds my brother used his Georgia state ID and was able to pass kyc. without an issue. I guess it just doesn’t accept TN IDs was able to get my money and now that account can eat shit. Never got the first bit of help from anyone just a whole bunch of “Attempts” that literally never lead up to anything at all besides continuing to put me off just doing it in a way to make me think there was someone actually doing something to fix the situation. It was nothing but a revolving door all you have to do is look at the responses here and you’ll see for yourself the help I received. I honestly believe I’d of kept being put off and made to think there was something being done to fix my issue until they could close my account and deny me access and use me trying to get my documents to pass as a excuse to justify there decision. And this guy here that supposedly helps everyone didn’t do a thing except express how tired and wore out not only him but his clapped out connection is. I mean just read the replies for yourself. I done what I had to do to get my money and it was the absolute only way I was ever gonna get it. I literally begged for 17 days for them to allow me to verify my documents and never even got a response. So for everyone who’s having issues that there’s no loophole to sneak and manipulate the system in order to resolve your issue I feel sorry for you because all these folks are gonna do is lead you on and make you think there doing something when in all reality there doing nothing at all but sitting back laughing at you. I mean for example look at Stake and Stake.US there basically the same platform have the same if not more players and anytime you need help from support they reply within just a few minutes and they find a solution to your issue. Two thumbs up to stake for always staying true to your players. BCGAMES IS RAN BY A BUNCH OF ILLITERATE HALF BRAINED MORONS. Most of them have no clue any of the platform there supporting  they don’t even know there’s a US site lmao. And the other half just don’t give a shit and will send you waiting for 24/48hrs at a time just for the next one you talk to have no clue what “update” it is your waiting on. Stay clear of this site if you wanna be able to collect your winnings. If you wanna have your money hidden or locked or you entire account suspended or Random f2a’s put on your account by all means you’ve found the right casino.

Hello Gsrxboii,

While we've bring this to our US counterpart for another further investigation, do you mind to try performing KYC from different device other than mobile phone? A desktop PC, if you have a way to get an access to it, and kindly inform us if an option to select government issued ID as the document type that is being submitted is present on the desktop version.

I see. Thank you for this.

What my contact informed me yesterday, from what BC US told them, your ID actually passed alright. It just somehow [according to their log] you choose a "driving license" as the kind of document you submitted, and then you submitted a govt. ID. But I can see from your screenshot that they actually only provide two option, "ID card" and "passport". So that error should not be possible in the first place.

Please hold and once again, please don't do anything, I'll try to get my contact's insight about this.

https://talkimg.com/images/2025/01/22/W39ab.png There I think I done it right and yes those are the only 2 options.

You can use talkimg to upload image. You have newbie restriction where your image won't show by default, but don't lose any breath on it, someone on a higher rank will make it visible for everyone else.

Now, about your situation. It's quite descriptive and help me enough as it matched with what BC team tried to inform me. To be sure, during the phase that I marked in red, the only option were simply "ID or passport"? No other third option? Can you please send an image of the option [through talkimg]?

I don’t know how to upload any photos here. I’m using a iPhone and the little box that looks like it would be used to upload images just puts [img] in text whenever I hit it? But basically it’s just like the original domains kyc page. It asks first if your using documents from the United States or it says other countries then next after you fill in the bubble for the United States it asks what kind of document you’ll be using and the only option is ID or passport and everytime I use my ID it kicks it because it thinks it’s a driver’s license. Another thing I have also found on multiple official BCGames sites where it states that the accepted documents are official driver license, ID, or passports. So I’m not completely understanding why driver’s license is completely prohibited on the US site. I don’t have a license anyway just the ID but it’s just odd. I’ve read on a few other players threads where they had similar experiences and were allowed to bypass the kyc in order to make the withdrawal. If that was an option I’d be happy to manually show my documents or even just be able to withdraw my money and completely walk away from the site I’m fine with never using it again. But all I have as far as being able to verify my identity is my state ID my birth certificate and my social security card. Also my ip address has always been the same to show my account hasn’t ever been hacked or anything and I can verify my last deposit. I’ve never even been given the option to do any of these things I’ve sent all of it threw email to the support email 15 or so days ago actually I’ve sent it a couple times with no response whatsoever.

Ok, so, crisis averted, well, kind of.

I have a very long sit down with my contact, talking about several cases as well as... your interesting attempt, I am quite drained right now [not just because of your situation, but because of several things too, I am not blaming you here, so there is no need to be offensive] so I believe the explanation by two generous gentlemen above is enough to give you an understanding why I ask you to stop trying with other people's ID and I don't need to give a more in-depth explanation?

Anyway, from BC's side, I've explained to their compliance team about that whole mom ID situation and they understood. They'll not take that as an attempt to falsify KYC or account transfer. Hopefully, praying there is no communcation-lag between BC global and BC US, it will no longer be an issue.

And an even brighter side, I think we got to the bottom of why your ID kept being rejected. At least if I understand correctly from what's explained by BC US compliance department to BC global compliance to me.

Given I am not a BC US user, I believe you can easily understand that there is no way I can get an access to BC US version of KYC page? So, do you mind to supplement it to us? Specifically the part where you choose the kind of ID to be uploaded? The empty page, of course, not the one with your ID already uploaded.

Ok so I’m pretty sure the issue is the US site is a newer add on domain of the original site and it’s not fully had all the “bugs” worked out because today I noticed each time I level up vip that I receive free spins but when I use the free spins the rewards are different types of currency. But when I go to look for the rewards there no where to be found unless I look in my transaction history. There no where on my available balance or anywhere besides my transaction history. So I write support and they tell me that the only available currency on the US domain is SC,GS and BCD. So I ask where have the bonus funds won from the free spins went? And they proceed to tell me those funds don’t matter they won’t be credited and there just gone. Also you can tip other players that are on the original domain and it’s the same outcome. The tips are sent in sc currency which the original domain doesn’t have access to so therefore it’ll show up in there transactions but never credited to there account. So I’m thinking maybe because now is the first time US has been able to play on bcgames threw the US site maybe the KYC system is also still setup to reject US documents even though that’s what it’s asking for. I’ve noticed numerous players on the US site that definitely are not from the US that was able to pass kyc with non US documents. I’ve also seen where players have been allowed to bypass the kyc verification process in order to make a withdrawal and was wondering if maybe id be able to do the same until they get all these imperfections worked out on the US site. I can present my legal documents in order to be able to bypass kyc but the way the system is setup I’ll never pass with my documents until the system is updated to accept US documents. I don’t see why there’s even a KYC being asked for because on the original BcGame domain they never ask for KYC unless the withdrawal is over $5k. This is just my opinion and thoughts on the whole situation but it all seems to make sense right?

Yea well I’m not using anyone’s ID nor have I even tried anymore. The whole situation is just frustrating. They kept telling me to try another ID is the only reason I even did. But I’ve stopped completely even messing with the account and will just wait for a response and see how long it takes without me continuing to seek a resolution.

it's not that he is telling you to stop bugging them, it's just that he is warning you not to use other people's IDs(even if it is your mother's ID) to do the KYC verification because it could and will backfire on you and could lose any chance of getting you money from the casino because you use other people's ID to do the KYC verification. we all know that it is taking a while but I suggest having a bit more patience.

Bro, there is no point in arguing. There is a reason why he has asked you not to try different IDs to verify your account. Only one person is allowed to use one account. Once you submit your KYC information, even though it was rejected, it is possible they check who is submitting the KYC and who you are. But once someone else is trying to verify that account with different IDs, then they will think the account is sold to someone else which is forbidden, also, they might think the account was hacked and you will have more trouble recovering your account and verifying it. You should wait for holydarkness as he already helped several users before. So, it will be a good idea to follow his instructions instead of making arguments. Or, leave him and try whatever you want, and do not complain later. Good luck.

Well you see if my moms ID would have worked she would have passed the live face detection then used her info to fill out and register the account so how’s that any issue?? You make it seem as if I done anything against the rules which I haven’t. I’ve never filled out anything linking the account to me personally at all. I can’t get to it because I can’t pass kyc. So as of right now it’s basically an open account. I’m beginning to think all this help I’m receiving is getting me absolutely no where it’s been 12 days now and you’re basically telling me to just drop it and walk away lol. I’m fixing to find a lawer to talk to and see what can be done I’ve got everything from everyone I’ve ever spoke to documented I’ve done nothing wrong I’ve broke no rules and clearly it’s not about the money. I’ll spend however much it takes to make sure this doesn’t continue to happen to innocent people. The sites clearly scamming people at this point. I mean they can’t even reply to a simple email and offer my a manual kyc. And you’re telling me basically stop bugging them or I can just chalk everything up to receiving my money lol. Okay then. 👍

Ok, I will extremely advise you to stop trying that any more. Beyond extremely, in fact. Just don't. Stop. Freeze. Halt. Time out. Petrificus totalus.

It might be a good idea to advise you to take a break and take some distance from BC and all of your attempt for the next couple of days while I try to figure it out with my contact. Don't do anything further, or anything at all, especially something like borrowing your mom's or someone else's ID. It'll directly put you into a situation of fake-KYC situation that will instantly put you in a very bad position.

With our current situation, though I [and my contact at BC] will keep giving our best to get to a better understanding why your ID kept being rejected by BC US, suppose there is nothing wrong with your account and/or ill-intentioned activities, the worst case scenario will be they can't find a way to sort it out [and as a side note, I believe we can, I believe we have manual KYC as BC's last resort in our arsenal] and have to offer you a total refund and you both part ways.

With the recent stunt you pulled, though, you exposed yourself to a risk where you'll entitle them to void all of the best option by classifying it as an attempt to do KYC with fake ID.

I'll try to remedy the situation with my contact, suppose that Mom's-ID stunt become a major issue, by having them explaining to the BC US compliance department that there were no harm intended on the action, that you simply tried it out of desperate attempt, and hopefully we can get that part crossed from the log, but please do no further similar stunt like that.

I promise you that I'll hunt my contact by Monday [I want to respect their weekend time, suppose they allocate it to their family] and get to it.

For the time being though, please keep BC.game.US away from all of your devices.

I don’t have any other types of ID in the US we are only allowed either a drivers license or a state issued ID they won’t supply us with both and I’ve never had a passport because I’ve never or plan on ever leaving the states. I tried to do it with my moms license and it kicked it also.

OP umm, do you happen to have ID other than your govt. ID? Driving license itself perhaps? Or passport [though it's understandable if you don't have it]?

I have to table my discussion with my contact yesterday and planned to catch things up later today, but as this is weekend, they are all mostly AWOL. The conclusion with my contact yesterday was that they'll need to reach US compliance team to see why it kept being rejected as they thought it's already went through. They'll have to wait for the US team investigation to get into it, thus we tabled it, and I can't help but think if it'll be significantly much easier if you happen to have other ID that you can use to verify?

Ok just let me know please

It's probably because Google is blocking you from accessing the results containing a direct URL to that site since you are not from the US, but if you use a US IP address you should be able to see it or type in the URL or use DuckDuckGo. Google is messed up and yes it's specifically for US players.

Umm... I can understand that it is easier said than done, but if you'd like to follow my previous suggestion, to wait while I am getting to the bottom of it, I'll really appreciate the gesture. My concern was, by keep on trying and getting locked out, it'll add more issue to your list. Though I believe my contacts at BC can easily remedied that situation, suppose it arised, might still be better if we have it as simple as we can.

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Yeah, I am sitting with my contact right now. I still have to stick with my "spare" contact as the staff that usually handle things and talk with me are still unreachable [though the night is still young], but that shouldn't be much of an issue as I believe they'll still give their best to get the situations against them cleared through several interdepartmental communication.

I'll get to OP's case later, my contact is currently looking at another case I shoved into their plate.

sadly there is not much that can be done. hopefully, holydarkness can get to the bottom of your issue with one of his contacts on bc.game and finally fix the problem.

perhaps if the issue still isn't resolved after a few days I'll try and PM their representative again and hopefully can get more information on what is going on and finally fix the issue.

Yes it’s suppose to be available only in the US but it doesn’t accept US documents. I’d stay far away from this site if I was yall. If you win anything at all you’ll have nothing but issues. They love taking your money but just about refuse to give it back. Still today I can’t get anywhere and now live support has stopped responding. It’s just a revolving cycle. They claim to have fixed it but it isn’t fixed and everytime I do get to speak to someone at support they tell me the exact same message that I need to wait 24hrs but I’ve read on other peoples issues what they’ll do is bypass KYC long enough for the player to make a withdrawal so why can’t they do that for me? That’s all I need is my money then I’ll gladly close the account because I’ll never ever spend another penny with this casino. All they’ve done is lost a good paying loyal customer.

according to the OP the URL is bcgame.us, I guess the bcgame.us website is only accessible to US players because I can't access the website without using a VPN with a US IP.

Is it available in the US? What's the URL for US players? Can't find it on Google.

Ok so I’ve continued to try and still it will not pass no mater what I do. I done exactly what BcGame.support told me to on a different forum which was send them a email and yet still no response. It’s going on 10 days now and I’m no closer to reaching a solution than I was on day 1. If anyone can please help me get this resolved I’ll gladly pay whoever $100 just to get this over with.

Thank you for your support brother. They should fire all the worthless people they have working there and hire just you. You’ve done more than 20 live support agents put together. Once again I’ve tried so many times I’m no longer able to upload documents for another 24/48hrs 🤦‍♂️ I’m just ready to collect my money and never look back at this point.

Ok, given you've tried several times after the previous attempt, I guess it's safe to assume doing another is pointless. I would ask you to be a bit patient while I try to get to the bottom of this with my contact. I am not sure when can I be in touch with them today as they told me earlier [when I nudged them] that they'll basically be buried alive in things and meetings for the next couple of hours, and I think there is a chance that I will not be able to talk with them tonight, due to the timezone difference and I'll probably be already in bed when they're finished.

As a precaution, I've reached my "spare" contact, and get them to look into the situation. Hopefully this contact can sort your situation out so I don't have to wait for my earlier contact to be unearthed from the papers and calls and meeting.

Nonetheless, I'll try to stay awake as long as I can and wait for either of my contacts to give me an update, and if I happen to fall asleep before any of them can reach me, rest assured that I'll reach them tomorrow [if their response hadn't already sitting in my device while I was sleeping] and get a follow up.

To summarize: let's wait and be a bit patient while I try to get to the bottom of this with my contacts.

You are at the mercy of the site and have to keep playing the waiting game. I would send the BC game rep a message here as well and try to speed up the process if you haven't already.

You also need to realize that they have more customers than you, so 8 hours isn't really that much of a wait. Just be patient and keep trying to reach out. Long as the win was legit, your money shouldn't be going anywhere. I'd be frustrated myself, but maybe they'll get you sorted soon.

I’ve continued to try over the last 8hrs and still it’s doing the exact same thing. I never got an update from Steven and the next representative went back to being clueless and every support agent since has acted clueless and can only tell me to continue waiting in 24hr intervals. I’m getting no where at all I sent bc.game a email like I was asked to do on another forum last night and still haven’t got a response from them either “again 8hrs ago”. This has been 5-6days now and still no light at the end of the tunnel. Idk what else to do at this point.

Given it's been more than another 3-4 hours since Steven talked with you, have you retried? What was the feedback given by the process? If it's still error, do you mind to try one last time and see if it goes through this time?

I'll have to leave for IRL situation, but I will be at forum's disposal in about five or six hours. While I'm gone, kindly try and write here what happened, if they still reject the ID, I'll reach my contact and try to get this sorted out.

I have tried another 3 times and it still does the exact same thing. I’m afraid to keep trying and it fail because it will block me from uploading anymore documents for another 48hrs. I literally just went and tried it again and it still failed. I talked to a live agent named Steven who had me send him a screen recording of my trying to upload my document and the error message I’m receiving and now told me to check back again in another 3-4hrs. 🤦‍♂️

you're welcome and thanks for replying to the thread!

@OP please update us if the issue with submitting your driver's license to perform KYC is fixed(I hope everything goes well this time). also, as BC.Game Support mentioned that don't hesitate to reach them if you experience another issue.

Hello Gsrxboii,

We've looked into the situation.

Though a bit crucial, it's a simple automated issue where there is an element in your submitted ID that made our automated system detect it as a driving license, as well as at the same time also being the reason to reject it as a valid KYC document. We have the situation fixed. Do you mind to reperform the KYC? It should go through now.

Please don't hesitate to reach us if you encountered aother issue with your KYC progress.

acroman08, thank you for the message.

If you haven't, there is no need for that. BC has already aware of OP's situation. He reached me through PM two days ago and I promptly brought it to my contact's attention.



We were supposed to discuss the matters yesterday, but when we're about to sit and talk, another matter grabbed them from me and I have to call it a day night before they can return.

I am periodically pinging them now to have those talk and get several things handled.

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OP, Gsxrboii, I'll appreciate a bit of patience while I try to get them to look into your case. Meanwhile, please move this to scam accusations board. I don't think this thread belongs to repu. The button to move a topic is at the bottom left of the page.

Sorry I’m new here this is my first time posting. I’ve messaged both of the advised accounts thank yall for pointing me in the right direction. This has been going on for days to the point I’m mentally exhausted with even dealing with it. I just don’t understand why they won’t accept a state issued ID or a state issued drivers license? I never plan on leaving the country so why would I need a passport or any other document? It’s literally a US site but it doesn’t accept US documents? Not only that after readying different forums trying to find a solution to my issue I’ve seen many of different issues/reasons there using to not have to pay out to players. It’s sad you literally have to go to completely different websites just to get answers or help because there live support is incapable and you can just forget about email it’s not happening. If I ever figure out a solution I’ll update my post.

is something going on with bc.game? this is like the 4th thread I've seen about gamblers in their casino having issues with KYC and their support being almost non-responsive/helpful about it.

I'll send BC.Game Support a PM just in case they disabled the "Allow newbies to send you PMs."

That's a bit awkward. I thought drivers' Licenses are allowed ID documents by most platforms. Did you try uploading a different identification document you may have, and it was still rejected?

That being said, it looks like the onsite live support is a not well coordinated in helping the users like the forum support does. This is something they really need to look into to avoid such an influx of complaints in this forum, for example. I talked about it a few days back


Since you have brought up the issue here, the forum team may help expedite on having your issue resolved

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OP can also send a message to BC.Game Support . Very responsive.

You can contact their representative on this forum about it. This is bcgame representative on this forum: BC.GAME. Send him a personal message.

Stake.us is a reputed site that you can use if you are unable to get verified on bcgame. But I am thinking the reason for the KYC unsuccessful verification could be from you. If you think it is not from your end, Stake.us should be another recommended site as I can recommend Stake.com.

So I’ve been trying now for 4 days to verify my KYC for the new BcGame.us site. It’s to say the least the most unprofessional/User friendly site I’ve ever seen in my life. The KYC asks for a US ID so I try and upload my Tennessee state issued ID and everytime it fails and says it doesn’t except drivers license. I’ve contacted support and they literally act as if they have no idea what’s even going on. They keep telling me to just continue to try over and over which has now blocked me from uploading any documents period. I feel as if there just blowing me off with different excuses not to verify me. I’ve been told by support to wait 1hr and I’d be able to upload documents again then after 1 hour I was told to wait 24hrs after 24hrs I was told to wait another 24hrs and so on. The error message I’m receiving after trying to submit my ID as directed by support is “ Document issue
You've exceeded the document limit. Contact support for more information”. I had to argue with one support agent for close to a hour because she kept telling me it meant my documents exceeded the file size allowed which makes no sense at all. This is after waiting 3-4hrs each time to even talk to support there absolutely no help at all I might as well call some random number and try and explain to them my situation and ask for help it’s about the same thing as asking live support. The thing is I won $3,400 not with any promotion or anything like that I won it with my money that I deposited. This is why I feel like there giving me the run around and refusing to help me verify my kyc. Even if I’m allowed to upload documents again it’s still not going to accept my state issued ID. I don’t have a passport or visa or anything like that because I never leave my. Country and I’m playing on the US site so why should I be expected to even have those documents. Someone please help me just retrieve my funds so i can close the account and never look back. I can provide any and all documents needed.
My Gmail is [email protected]
Username: Gsxrboii92
UID: 64823805
THIS IS FOR THE BC.GAME.US SITE.

I have numerous screenshots of my conversations with support also if I need to share.