@fritvalg
Companies don't work on weekends, that's why they didn't reply before. And today when they did, they replied with a previous email because I think either you didn't understand correctly or you didn't send the right document (according to its TOS).
Also, I finished to read the white paper and it's clearly mentioned the company abides by AML/KYC legislation. it should have been the point that tells you they will ask for ID proof, etc.
Don't be impatient and try to solve things by communicating. It often works better than yelling for a scam.
Topic: BE AWARE: BitPanda is helding my 3K eur and use stalling tactics! (Read 155 times)
Personally, I wouldn't label them as a scam just because you haven't got an answer for two days because I've seen worst cases with other exchanges.
Both the support and the CEO account (according to his personal text) on the forums seem to be active (periodically), I suggest writing to them and also posting in their ANN thread. Make sure to explain the problem as much as possible while giving the ticket ID (If any) or email associated with your account.
Both the support and the CEO account (according to his personal text) on the forums seem to be active (periodically), I suggest writing to them and also posting in their ANN thread. Make sure to explain the problem as much as possible while giving the ticket ID (If any) or email associated with your account.
legendary
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I did deposit 3k eur friday, and the transaction was under review until i took contact to them and they told me that i need to send them “proof of funds” like taX avation from a Real estate sale or proff my income.
I did that 1 hour after, and today 2 days later they just did send me a copy of the mail from saturday asking for docs.
They dont reply to my mails, and nothing happends!
BE AWARE! They launch a BEST coin they want people to invest in, and the more you invest the more benefits you will get!
Problem is that they dont tell you that if you do invest with a higher amount of funds, than you will have to under go several checks of your private economy even that you are verified at highest level - and they will held your money for days and leave you unanswered!
This is the wrong section and for this reason you are not seeing many responses. Please move this topic to the scam accusations board and also follow the proper formatting so that DTs can look at it. If you can create enough awareness then you may get your money. We have seen people to succesfuly resolve their issue with service providers.I did that 1 hour after, and today 2 days later they just did send me a copy of the mail from saturday asking for docs.
They dont reply to my mails, and nothing happends!
BE AWARE! They launch a BEST coin they want people to invest in, and the more you invest the more benefits you will get!
Problem is that they dont tell you that if you do invest with a higher amount of funds, than you will have to under go several checks of your private economy even that you are verified at highest level - and they will held your money for days and leave you unanswered!
Here is scam accusations section: https://bitcointalk.org/index.php?board=83.0
Here is the format to follow: https://bitcointalksearch.org/topic/scam-report-format-use-it-to-make-scam-reports-properly-260073
Good luck bud.
I did deposit 3k eur friday, and the transaction was under review until i took contact to them and they told me that i need to send them “proof of funds” like taX avation from a Real estate sale or proff my income.
I did that 1 hour after, and today 2 days later they just did send me a copy of the mail from saturday asking for docs.
They dont reply to my mails, and nothing happends!
BE AWARE! They launch a BEST coin they want people to invest in, and the more you invest the more benefits you will get!
Problem is that they dont tell you that if you do invest with a higher amount of funds, than you will have to under go several checks of your private economy even that you are verified at highest level - and they will held your money for days and leave you unanswered!
I did that 1 hour after, and today 2 days later they just did send me a copy of the mail from saturday asking for docs.
They dont reply to my mails, and nothing happends!
BE AWARE! They launch a BEST coin they want people to invest in, and the more you invest the more benefits you will get!
Problem is that they dont tell you that if you do invest with a higher amount of funds, than you will have to under go several checks of your private economy even that you are verified at highest level - and they will held your money for days and leave you unanswered!
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