Topic: BetChain takes major winnings away (Read 283 times)

Hi aioc,

We are not allowed to post personal info of our players. AskGamblers is a trusted site by players and casinos. To insinuate that they are less than the objective professionals whom I have communicated with is unfair to them (and to us).

Since OP posted all the screenshots of his accusations might as well post here the screenshots of all your findings this is for transparency I don't want to side with anyone here since askgamblers complaint team favored you, people might think of course they pay Askgamblers to favor them, this is not an isolated case, there are a lot of complaints where gambling sites refuse to pay players because of the big gains.

Here is the reply to your filed complaint-

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BetChain Casino management acted in accordance with their Terms and Conditions.

Thanks for following the proper format although there is wide gaps in your topic. Basically most people come to this forum after getting scammed where they should join here before giving chances to scammers. Its the place where anyone can get tons of information about crypto backed platforms whether its gambling, trading, wallet or anything like that.

Actually accusation like this help others to stay far from frauds and money stealing platforms. By the way, You can send them a PM to their bitcointalk account by including this thread link and let them express their own words.

Hope they will give response here soon and we will be able to know the real story.      

I forgot I was going to update it for that format when i was full of rage. Thanks edited the best I could and also submitted a complaint on AskGamblers.

I still cannot believe this bs.

Its a long story from your side. Actually i am not so surprised after hearing all from your side because platforms like this start to play game with their users when anyone claim a big win. Asking for sudden KYC or multiple account detection is their common excuse by which they hide all their fraudulent activities. By the way i am seeing from my end that you are continiously giving replies on your own thread but no one else is getting interested to give their response here.

Do you know why?

Its because people haven't got enough time to read a long composition like this. Before opening this thread it was your first work to read this sections pinned post which could help you to get the proper scam report format.

I will suggest you to edit your thread by following this link, https://bitcointalksearch.org/topic/scam-report-format-use-it-to-make-scam-reports-properly-260073

      

Well BetChain wont fix this or provide an actual shred of evidence for me to see why they claim they can take my winnings.


Ill be posting on AskGamblers and doing everything I can to make sure this site is avoided before they scam others

Thanks for the share I was hoping they would come to their senses and fix this before going there but yeah Im going to do that. Along with share anywhere i find betchain about this crap.

Oh look I won the spinfest -.-

https://i.gyazo.com/88c506ba2800e24eac352ce2b80b9235.png

Bro stop wasting your time on this forum with a complaint as big as yours. It will get you nowhere.

Go to a mediation service and force their hand to supply sufficient evidence to a 3rd party mediator that you cheated with multiple accounts.

They have an active rep at AskGamblers. https://www.askgamblers.com/online-casinos/betchain-casino-review/

Make an account there start the complaint process and wait for the casinos response. It forces their hand to produce clear evidence that you cheated or you get will get paid. It is a very good site I have used a couple times successfully gotten paid from casinos that were otherwise trying to cheat me my money.

Good luck my friend with your case. I hope you get paid your winnings.

The bitcointalk poster finally replies and has nothing to say other than:

"Hey,
the antifraud team decided that you had used several accounts on similar ips which is clear evidence of cheating. We have it in our T&C that players can't use multiple accounts. You are welcome to withdraw your initial deposit. We are more than happy to clarify anything else."


Which is bullshit and I call them out on since this is their whole premise to steal my winnings. So he or she literally says this (I am not joking):





They still provide no help or any attempts to fix the issue instead they repeat the same thing then they claim because I had screenshots for winning over $10000 that it proves them right?? Are you F-ing kidding me? How is is bitcointalk allowing them to be here.

They just keep responding the same thing on email, that administration said no and they can steal my winnings.


I withdrew my deposit in case they try taking that sh** too and even that is delayed lmfao.


I already reported this to https://cryptogambling.org/


If theres any other sites or things I should do please help.


I am really pissed that I risked so much, won before even losing my deposit into bonus, and they claim this bullshit and wont do even KYC

What happened::
I won 1.35086092 BTC at Betchain Casino with a .1294~ deposit. Didnt even lose my deposit amount into bonus and was winning, eventually hitting the biggest win on Casanova being a screen of wilds during free spins. I completed the bonus requirements without ever even going down from my deposit and withdrew. Checked my email and confirmed it was me withdrawing. Went to sleep and woke up to see an hour after confirming the withdrawal they took the winnings and left the deposit claiming I multi accounted on similar IPs (as BetChain even shared on their thread) without proof and they just repeated that I will not be recieving what I won. They said I could keep playing but I cannot qualify for any bonuses. Apart from that I also won the spinfest 1st place prize of 600 spins.

Scammers Profile Link:
https://bitcointalksearch.org/user/betchain-229528

Reference Link:
Um not sure what I can apply here

Amount Scammed:
1.22146092‬ BTC

Payment Method:
BTC

Proof of Payment:
https://www.blockchain.com/btc/tx/0fc10ecd2cf726b91dec403be6a119ba70b2c64e3f6d235ecd1547ba74d763e8

PM/Chat Logs:
https://i.postimg.cc/HxfT0pQW/BTCTALK.png
https://i.postimg.cc/90ZCJvpd/FALSE-CLAIM.png
https://i.postimg.cc/tCGXY4q2/KYC-CHAT.png
https://i.postimg.cc/bwzp9V2n/KYC-CHAT-1.png
https://i.postimg.cc/jd6RNYCK/NO-KYC-ACCEPT.png
https://i.postimg.cc/nVDFFDJX/With-CONFIRM.png


Additional Notes:

I admit I was rude, but considering the situation it should be understandable. I even offered KYC so they can confirm I didnt multi account but they just repeat that administration will not let me recieve any winnings I earned.


















This is mostly a copy and paste from my post on their thread since they seem to straight out ignore me on there and email support (they close the ticket and I reply to reopen). I only registered to post here (since this is where i read about their caisno and others)

---------
I had to come here to share my bad experience so far.

I registered a few days ago to try and see if I can get lucky with that big welcome package. I click activate on the login for the bonus, a small window pops up with the deposit address and a form to enter a bonus code.

I contacted chat support since I didn't understand what code I needed for the welcome bonus. I waited for IDK how long and decided to just keep playing on FortuneJack since I was first in the queue yet it was taking forever.

A day or so later I decided to try contacting them again to try and get that bonus code. Took quite a while to get connected while being the only person contacting them lol Finally someone in chat. I ask them whats the bonus code and explain that I am trying to get that welcome bonus. He responds a bit rude and finally tells me that I simply have to deposit no need for the form. Well alrighty, odd layout for the site to ask that and expect me to know that.

I deposit .1294~ and I start checking out Amatic since it is my favorites for those big wins. I realize when checking my account info that the bonus requirements start immediately (I was used to FJ), but said screw it I'll just go for big .001MBTC bets. After I won a few thousand, I go check my progress towards the requirements and see I have a long way to go o.o but still lets me withdraw my original balance (guess I didnt even lose much before i started winning so it didnt lose the original deposit?). So i didnt even use any bonus balance lmfao at all.

I played for like 8 hours~ slowly but surely going up and up until I hit a $10000 win on Casanova. I almost s*** myself. Kept going since I still needed more but I knew I was close enough that I would end up winning big regardless.

I finally completed the bonus, placed my withdrawal, and see its going to manually reviewed. Im used to that for big wins at fortunejack so no problem. I go to bed happy as a mofo.

I wake up to see an email from them an hour after I placed my withdrawal. No withdrawal.

Apparently they claim I had more than one account on the IP address and they removed my winnings but left my original deposit, along with saying I cannot use any bonuses ever.

You can imagine how angry I was to see that. I replied a bit rude (sorry but really wtf??) asking how can they just claim that and steal my winnings. I guess it was too rude and no response was given nor my winnings still.

I once had that issue with fortunejack and it was cleared with a simple KYC. I dont understand how they can simply make that claim and just expect me not to be pissed.

EDIT:

I also noticed the latest winners were usually just me or tiny wins repeating the same thing. Kinda thinking they straight up dont have funds to pay out big wins right now


TLDR:
1.35086092 BTC withdrawal stolen and they gave back my deposit claiming I multiaccounted when I didnt (hell I didnt even lose my deopsit , I literally just kept winning almsot from the start ffs). They can really just request a KYC like other casinos do to solve this and see I didn do squat wrong.



Pics of joy to hell:





https://i.gyazo.com/57374b9a9ec6566c707eec8593fb027e.jpg
https://i.gyazo.com/386b2360087d7feb2208684e91993556.png
https://i.gyazo.com/5ed26d3b9c4d925c5a8759bb4c7aa3f9.png
https://i.gyazo.com/237b367f6fb33d73f4dd950c5961ac3e.png
https://i.gyazo.com/839ea6fe5d743b901aaf376dbab3af25.png
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I would appreciate any help members here can provide so I can get what I won. Its beyond heartbreaking having won so much and for them to just take it away when i did no wrong.