I received a reply:
"We see you as playing Caribbean Poker, with the largest, Red dog, smaller and a few sessions at Ridem Poker. You are saying that your chips vanished? The system is played by millions of people daily and chips wouldn't vanish. We consider you a valuable VIP player but we are trying to help you."
I'm sensing this isn't going to end well for me. The bright side is at least I cashed out for my buy in and if they don't pay me the rest, I can save a lot of money by not playing there again. I don't think these guys are dishonest, but I do question the integrity of the software they use.
I can't prove a thing (sad cuz I almost snapped a screen shot when I hit the big hand) so it is what it is. I hit that hand, it paid about 5 BTC. Yet there is no record of any of the play at that table. I am SURE I wasn't in play money mode.
I post this for anyone considering play at this casino to be aware there may be some issues. I have had many successful cash outs prior to this with no issues. I have no idea why the play at this table seemed to disappear but it did. I still hope support may find the record of this, but it doesn't seem like they will :-(
G'nite all...
Topic: betcoin casino issue (Read 397 times)
I finished a session at betcoincasino.com and had the fortune of hitting a 4 of a kind in ride 'em poker. I played a little while after hitting this and when I left the game my balance was right around 7 BTC. When I left the game and attempted to view my wallet, I had to log back in. When I had done so, my balance was about 1.5 btc, my (approximate) balance before I entered this game.
I know I was playing for real money and I know I had this balance.... maybe 6.8, maybe 7.0 I don't know exactly. I just know I had hit a big hand and I was happy.
I have already emailed support and hope this is just a glitch they can quickly fix, but I am concerned because I have never had this type of issue before. As there is no record of the play I am reporting here, I am at the mercy of their internal records. I await a response from their support but wanted to post this here before I turned in for the night. I hope when I wake up the 5.5 btc (roughly) are in my account and I will surely update here either way.
Until now, I have never had an issue with this site, but this is truly strange. I wish they would have someone on call at all hours to handle things like this.
*sigh* Going to bed for now.... I will see what the morning brings.
Happy holidays, all!
Rob
I know I was playing for real money and I know I had this balance.... maybe 6.8, maybe 7.0 I don't know exactly. I just know I had hit a big hand and I was happy.
I have already emailed support and hope this is just a glitch they can quickly fix, but I am concerned because I have never had this type of issue before. As there is no record of the play I am reporting here, I am at the mercy of their internal records. I await a response from their support but wanted to post this here before I turned in for the night. I hope when I wake up the 5.5 btc (roughly) are in my account and I will surely update here either way.
Until now, I have never had an issue with this site, but this is truly strange. I wish they would have someone on call at all hours to handle things like this.
*sigh* Going to bed for now.... I will see what the morning brings.
Happy holidays, all!
Rob
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