So, yesterday I played a 3,30$ re-entry freezout 1000$ GTD tourney on betcoin.
After finishing 13th with AQs agains A3s all in for 60bb and almost punching my screen to life, i was awaiting about 2 mbtc in my account. Which somehow did not seem to get there.
After waiting for some time and checking the balance, I was somewhat confused, because the funds did not add up.
So i sent a message to support to help me. Simon was very friendly and really tried to help me. After sending me the proof of my balance transactions, things got a little confusing.
https://ibb.co/cNpEnbBasically he was telling me that I got paid out for the tourney in multiple micro payments. That did not make sense to me. I registered the tourney at 12:30 and 2 hours later I recive my first payment for the tourney. But the tourney did not get into money time yet. That happened about a couple hours later.
I do not understand how I can get paid for a tourney that I did not bust yet or got into the money yet. It is a freezout not bounty tourney. Any suggestions? Here is the transcript of the chat with simone:
"$1,000 GTD" (7955399) ?
dario
yes
we connected?
Support Simon
Yes, we are
A moment more please
dario
ok np
Support Simon
You have received several payments for that tournament I will need a moment more to calculate exactly how much was it.
dario
it s weird, why do I not see the transaction?
Support Simon
The poker payments for shared tournaments is shown only in detailed transactions in our system
You only see them as chips in your poker balance
dario
and yesterday on cash table, a player was siting out in the middle of the hand and his hand was all in and not folded. Is that normal?
where can I see the chips were transfered?
Support Simon
you received USD14.45 - 2.05 chips/mbtc for that tournaments.
dario
yea that would be more than I won
i really am suspicious about this, I do not have thousands so I can lose track of them. I had 8 in my balance, and lost maybe max 1 on cash and finished the tourney and had 7,50 in my balance
things do not add up on my side
can you send me a proof of my balance history?
Support Simon
A moment please, I will sent you a screenshot.
dario
thx
Support Simon
I believe you will be able to figure out the credit and debit bars
dario
i will check thank you
Support Simon
You are welcome anytime.
dario
yea
it adds up
Support Simon
All good?
dario
i just do not understand how I got paid before I finished the tourney
i thought i finish and then get the whole prize
Support Simon
there are guaranteed prizes
dario
how can I get money while still playing?
Support Simon
Which get paid out the moment someone leaves
And you get paid after the tournament ends.
dario
i do not get it
never heard of that
playing poker for 10 years
how can I get a part of the prize pool while there it is not in the money time in the tourney?
I got my first part of the prize pool 2 hours into the tourney
but we got in the money 4 hours later
that does not make sense
Support Simon
Pleas enote that the time zone may be different
dario
something is not right there
players should get their money after they bust in the tourney
not before or after like I did
it was not a bounty tourney
it was a re-entry freezout as I knoe
Support Simon
That is the way the tournaments are paid
After you kick out someone you get paid at that time, and when the players are being kicked out one by one you get a part of the guaranteed prizepool.
Every single payment is accounted for and paid correctly.
dario
you say it was a bounty tourney?
Support Simon
I thought you wrote a bounty tournament.
My mistake
dario
ok can you explain it to me?
Support Simon
I thought I did.
dario
why I got money in a freezout tourney before I busted out?
Support Simon
as I said, you received a part of the guaranteed prizepool after someone lost their seat.
dario
That just does not make sense
Support Simon
The less players, the more you will win.
dario
if I bust before the money why would I have goten any money?
It is a freezout not a bounty
i just do not understand
i will ask the community
thx for the help
Support Simon left the chat
Any help from you guys explaining that would be very nice.
Cheers