Topic: Betcoin.ag Stole My Deposit (Read 620 times)

Since it has been resolved, you must close the topic and add it solved. betcoin.ag will otherwise unintentionally damage its image and that is not the intention.
It's good that people in the forum are communicating about their issues, and all right if it gets resolved like Betcoin.ag has done.

Well glad you received your remaining deposit which is 0.08 btc. Now you have 2 choice, either selling it on $32,000 or HODLLL just like i told people do. 
You can lock this thread if you still login on here (i doubt it)

Update:

They've unsuspended my account and allowed me to withdraw what's remaining of my deposit. Thanks for reinvestigating this matter and doing the right thing. I didn't think it was fair to paint you guys in a negative light when I did not have much of a chance to play on the platform.

Indeed I am for the first part, should have read their TOS before making an account and more about their withdrawal process before depositing.

The second part, no.

Also, related to the one specific discord messages that betcoin posted, and to show that these messages can be taken out of context, the Boiler user was actually joking with user Alex.
https://imgur.com/a/1ghJGkr

As bettors, a sense of humor is a requirement to offset the natural downs that come with gambling. There are others messages within this discord that could be taken out of context such as this one:
https://imgur.com/a/TB8GtlX

Even if they do not return my deposit, I am willing to go all the way to expose betcoin’s lack of integrity and fairness to warn any future potential customer who may happen to come across the contents of this post.

Valuable information? If you could this post this valuable information for all the public to see instead of bits and pieces of out of context ambiguous discord messages, that would probably help your cause in proving my wrongdoing. Because the only "valuable" information I gave to you was that discord link to the reddit sportsbetting discord (which you can find on the sportsbook subreddit) and how people were joining your site because of the esoccer market you guys had. Please post the transcript of that chat. We can also see that you guys offered me compensation at the end. I did however refuse as accepting it would be giving up my right of getting my deposit back. Also, there are over a thousand members in that discord. I've already admitted that I was in the wrong by using a VPN to access your site and create an account, but that doesn't warrant seizure of my deposit.

Need me to do KYC? Willing to do that. I am part of a discord group with thousands of people and there are bound to be a few users who may say stuff like simon7. But even then you do not know if he is just saying those things in jest. I can only speak for myself but I only had one account and did not aspire to any type of fraud.


You guys complain that you lost money from the people who joined from the discord group but you guys have not lost any money. And here’s why: you guys do comprehensive checks before allowing a withdrawal. Which is how you guys found out I used a VPN and suspended my account. Very likely you guys suspended everyone’s withdrawal from the discord and confiscated their winnings and most likely took their deposits. Which means you guys came out with PROFIT.  

I am not claiming naivety. What I am claiming is that I did not cheat nor commit any type of fraud on your platform, which is the basis of you guys taking away my deposit. Same VPN, same IP? My account? Now you're starting to lie. Same time? Like I said you guys had an esoccer market that no other books had so I'm sure a fair amount of people were placing the same bets. You guys have the ability to choose which markets you guys want. Nobody forced you to put up the lines. It's funny you mention the analogy of walking into a bank to rob it when I actually LOST money playing on betcoin. I deposited 0.11 btc and attempted to withdraw 0.08 btc.

Everyone is free to check out the discord to see that it is actually not sinister as this betcoin representative is claiming. We discuss bets ranging among all sports and betcoin happened to be a platform that contained an esoccer market in which some guys in the discord were doing fairly well in.

This is incorrect. This player was able to provide us valuable information about your group of players, which led to many others being caught. You attempted to provide us information after you heard we paid some players for being cooperative, but by then we already had all the information we needed.
https://imgur.com/a/tgU7iPQ


https://imgur.com/a/UApUSjk
"Well... there was another reason lol"

https://imgur.com/a/SqgBsyV
"tbf why should betcoin let people do that to them lol"

These posts clearly show that this group was well aware that they were doing something far more sinister than playing from banned regions and that they know they are not entitled to receive anything once they are caught.


https://imgur.com/a/VGZsDEQ
"Might get someone to photoshop my drivers license; create a new acc; Would be worth it

https://imgur.com/a/7tg1ms2
"pay him a tenner to take a pic of his id"

https://imgur.com/a/yQsyx0j
"Just get someone to photoshop it"

https://imgur.com/a/MIAvytq
"What location should I say? Im using Germany VPN"

https://imgur.com/a/0KwJQiU
"You American?" "Not to Betcoin Im not"

Each of the above examples of fraud above are from the Discord you have referenced several times. You are claiming naivety, like you were unaware you were doing anything wrong, but prior to these posts, there are several month's worth of conversations discussing other books from which they had been banned. As anyone can see, these guys pull no punches when mocking the books they are cheating. But I guess you missed all of that and only paid attention to the parts where they were talking about things that were totally innocent.

You were part of a group that committed fraud. You have the same VPN, same IP, same bets at the same time as them. This group stole a considerable amount of money from Betcoin and other sportsbooks and you were an accomplice. It is not our responsibility to go back and determine everyone's level of participation in the scheme. If you walk into a bank with 5 guys who rob it, you are going to be punished along with the rest of them. You are a menace to the Bitcoin community by participating in these fraudulent actions and in no way should you be rewarded with a monetary payment from us or any other sportsbook.

That user is also located in the US with the VPN location put as Canada. As you can see here: https://imgur.com/a/WOwCOSu
Also like this user, betcoin has wrongfully accused me of multi accounting. The only difference is that this user deposited around $100 and made profit on the platform. Other than that our situation is the same except he got his deposit back. As betcoin can’t come up with any proof of multi-accounting they seem to be coming up with other baseless accusations like collusion. The discord group is public one with thousands of other users. If you ask for the discord link I will gladly provide it. I simply told them after they suspended my account that there’s no foul play at hand but that there’s a market they provide which no other book had, and that the discord group was keen to bet on. I can see how they would be confused by the number of new users betting on the same market, but once again, there was no fraud or any attempt at fraud.

If I had indeed broken TOS other than my VPN usage I would gladly forfeit my deposit. I despise cheaters myself. However this isn’t the case, which is why I strongly believe it’s not fair for them to keep my deposit.

The screenshot above only shown he was accused by multi-accounts and then betcoin.ag asked them to provide KYC, which isn't same with yours. Your problem is, you broke the ToS by using VPN, trying to hide your real location which from banned region. Idk betcoin.ag would return your deposit or not, it's up to them and how you convince him with your reason.

It's not because your deposit amount. If you really curious about that, i will show you betcoin.ag have refunded 1.1 btc and 0.1 btc for those guys https://bitcointalksearch.org/topic/m.55779792
Those amount are greater than yours, right?
You can contact SBR just like they did, if you want..

Betcoin I am still waiting on the proof of this “collusion” or any type of fraudulent activity you speak of. Why is it that the user of the deposit you returned is in the same exact situation as me but was returned his deposit? Was it because his deposit was much lower than mine?

https://imgur.com/a/L2OaVSh

This user got his deposit back. He deposited $100 and had about $700 in winnings. Betcoin.ag decided to withhold the winnings and give back the deposit. What’s the basis of keeping my deposit when that user’s situation and my situation is the exact same? Is it because my deposit is more? You guys returned his deposit because you guys do in fact agree that there was nothing done wrong except his use of VPN.

If you have concrete proof of me cheating or doing anything related to fraud on your platform please provide concrete proof.

That's right. You got a message which said your region is prohibited. You said you didn't read the terms of service until later, but this should have made it perfectly clear that we could not accept your play.

However, that is a minor detail in this case, as you know.


That's also right. A couple members of your group did receive leniency. Just like when a massive crime ring is busted, those who cooperate can receive special treatment. In this case, those members gave us access to the discord channel. They provided us with usernames and information about how you were exploiting sportsbooks by faking your location, including VPN and falsification of KYC identification. How you guys used multiple accounts to exploit lines on matches which you felt were advantageous. And how you guys did this on multiple books until nearly every sportsbook eliminated this type of wager.

But, of course, you aren't complaining about all the other books from which you were banned. You are complaining about Betcoin, because ever since we gave 1 fraudulent player his deposit back, all the other cheaters have come out of the woodwork to try and get a piece. Let it be known, that we have full time security who is proactively working to prevent fraud. If this is found, depending on the severity, deposits may be seized to pay for damages and/or prevent of future misconduct. We are unable to sort out who is who in this vast collusion, however when 100 accounts sign up the same week, use the same VPN and place the exact same bets at the exact same time, you are all at fault. Of course you are going to say that you only had the one account and offer to do KYC, even though proving your identity has no bearing on how many accounts you have opened. If you were one of the few who only had one account, you were still playing from a banned region and a conspirator to the fraud, which was committed and discussed at length in the Discord you have mentioned. This group of players, as a whole, won a considerable amount of Bitcoin from us prior to being discovered.

You just randomly decided to read these and withdraw? Or was it because by this time, you knew that we were already onto what you were doing and wanted to try and sneak it by us? Since the Discord group was already blowing up about us shutting you down at this point, we are guessing it was the latter.

At a minimum, you have violated the following terms of service:
2.1 The website accepts players only from those countries and geographic regions where online gambling is allowed by law.
2.2 You are solely responsible for determining whether your accessing and/or use of the website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside. Any claim against the Company brought by you for any reason whatsoever in regard to the above mentioned will be considered void and shall not be accepted.
2.3 Players from any country where our service may be illegal are prohibited from playing real coin wagering games. If you are a citizen or resident of one of these countries or a country in which our services would be illegal and we determine you have played in violation of these terms, we reserve the right to close your account without notice moving forward.
2.5 The website does not permit accounts to be opened by customers resident in certain jurisdictions, including but not limited to the United States of America (including USA dependencies, military bases and territories), Australia, United Kingdom, Portugal, Aruba, Bonaire, Curacao, France, The Netherlands, Saba, Statia, St. Maarten, Singapore, Russia, Belarus, Kazakhstan, Ukraine or other restricted jurisdictions ("Restricted Jurisdiction") as communicated by us from time to time.
2.8.9 Use of VPN, proxy or any software to modify the location of internet connection is prohibited and is subject to penalties up to and including seizure of account.
10.2 If the player is suspected of fraudulent actions including but not limited to: participating in any type of collusion with other players, development of strategies aimed at unfaithful winnings, arbitrage betting, use of forking services, Use of surebet or valuebet services, fraudulent actions against other online casinos or payment providers, chargeback procedures with a credit card or denial of some payments made, other types of cheating, providing incorrect information about personal data during registration or is known to have gone bankrupt in the country of his residence, the Company reserves the right to terminate the user account and suspend all payouts to the player.

Here is a small sample of countless pages from this Discord, which clearly shows that besides playing from a banned region, they knew what they were doing was fraudulent and would do whatever it took to try and cover it up.
https://imgur.com/a/R35Gucx
https://imgur.com/a/tgU7iPQ
https://imgur.com/a/idHr7mM
https://imgur.com/a/8R0PNLy
https://imgur.com/a/7tg1ms2
https://imgur.com/a/yQsyx0j
https://imgur.com/a/kM4XQiG
https://imgur.com/a/FohEr6W
https://imgur.com/a/UApUSjk
https://imgur.com/a/WJOC4Dy
https://imgur.com/a/SqgBsyV
https://imgur.com/a/MUU9hx3
https://imgur.com/a/BHHWtGa
https://imgur.com/a/MIAvytq
https://imgur.com/a/0KwJQiU
https://imgur.com/a/VGZsDEQ

One of the special things about Betcoin is that we love to have a massive selection of betting available. This means that occasionally there will be some exploitable lines available for wagering. In fact, as was discussed in detail in the Discord, Betcoin was the one of the last sites left to offer these matches, after this group had abused countless others, who also seized funds in many cases. We understand that when we offer beatable lines, players will be able to 'beat the book'. And, of course, due to the risk involved, we have much lower limits on this type of match. This does not mean that you can get together with your Discord buddies and create as many accounts as possible to take advantage.

Unfortunately, by disclosing the above, this Discord channel will never discuss sportsbook fraud again. This is why we held off for a bit on replying. It is often disadvantageous for us to give detailed analysis of internal investigations. But as always, the incredibly rare case where funds are seized is justified by a comprehensive examination. Our tens of thousands of weekly users who don't try and find ways to abuse the system are all quite happy, and receiving their winnings promptly.

We wish all our great players a happy and healthy new year and the very best of luck on your wagers!

I read their T&C more thoroughly after I made my account, which is why I withdrew almost a day after playing. There were 2 other members in my discord group that also made betcoin accounts and they got their deposit back. All I ask for is consistency and fairness.

You read the T&C and you knew that what you were going to do was against their terms and conditions of using betcoin.ag; then why did you do that and now asking for giving your deposit back? It's really stupid, you don't deserve the deposit refund. Apart from that, most of the sites don't allow withdraw fund without x number of wager because people may use the site to launder money.

It's not there official policy on dealing to a same case as yours. You clearly violated there ToS and you knew it at the start before you deposit and play to there casino.This kind of case is already too much and you guys are using bitcointalk.org to getaway on your mess.

Let's be clear here - You are not part of "Most cases".  Listen to what people are saying, they are correct, sorry.

So you read the Tow right? And know the rules then why you still gamble while you know it's forbidden?

Then don't blame it to the casino since it's your own fault on why you encounter that.

Stop crying when you encounter that since it normally happen when you by pass a casino. Blame yourself for doing such act.

Yes I read through the TOS and that's what instigated my motion to withdraw from my balance. And they have stated in this forum previously: "In most cases related to banned region, players are allowed to receive the deposit back, at minimum." Based on what they've said, I think it's fair that I get my deposit, or what's left of my deposit back. My point of contention is that they are accusing me of something other than their restriction of playing from a banned region which is completely false.

You can read on their TOS they already stated to not use fake/incorrect personal information (one of them is IP address) if you are't allowed to create an account since you locate on blacklisted territories it means, you can't play in this casino... and look to another trusted casino that allowing your countries to play.

Sad, but that's the truth.

Without the use of a VPN I wasn't allowed to create an account. I'm in a discord betting group and one of the guys had a tip that the sportsbook (stake.com) I usually use didn't have. And I wasn't aware that betcoin.ag was so strict on this. On Stake, they allow the use of VPN to play on their site. I only played for a little while on betcoin.ag, maybe one or two days, before I decided to withdraw. I did not have any malicious or deceitful intent when making the account.

I don't know what was your intention to playing even though you were very aware you are from restricted/banned region @shindj2. You even tried to hide your local IP by used VPN. And now you are asking them to return your deposit back, after "2 mistakes" you have been knew already even before you deposit.

I guess there is always a possibility of someone else having had used that same VPN IP to gamble with as well, so I guess the sites usually win in cases like this...

Sorry for your loss, it's why I haven't gambled BTC from the USA in years. Not worth breaking the law and/or losing your precious BTC over anymore here, IMO...

Sorry, but happy new year either way, hopefully the next is better for everyone in this world.

Betcoin.ag suspended my account and stole my deposit. I used a VPN (located in the US) to make my first ever betcoin account and made an initial deposit of 0.11 btc. After playing a bit and losing 0.03 btc, I decided to withdraw because I thought it was risky to continue playing as I was located in the U.S. But soon after I initiated my withdrawal, they suspended my account and won't return my 0.08 btc that I was trying to withdraw. They accuse me of multi accounting when that account was the only account I made. And even if I was, which i wasn't, there was a user who was caught multi accounting that got his deposit back - https://bitcointalksearch.org/topic/--5305187  

Betcoin.ag please return my money, my username is shindj2. I didn't cheat or anything. I know playing from a banned region with the use of VPN is not allowed but you guys said on this forum page (https://bitcointalksearch.org/topic/betcoinag-closed-account-and-stole-around-1-btc-5284557): "In most cases related to banned region, players are allowed to receive the deposit back, at minimum." I placed a few wagers and lost some of my deposit. All I ask is that you return my remaining 0.08 btc.