Almost a year ago, betnomi came to the forum as a "new" casino, claiming to have learnt from their past mistakes and wanting to launch-create the new best online crypto-gambling experience. In the beginning, I helped them clear their name from their past reputation, as I honestly believed it had been a very stupid but honest mistake on the owners' side. Time has gone on since then, and new things have popped up every now and then, and I've recently been experiencing some of these issues myself. That does help change perspectives.
My first incident happened on January 19th; after winning a multi-freebet from their "predictor" feature, I proceeded to withdraw the money in BTC to my personal wallet. The withdrawal took a lot of time (but OK), but once I saw it on my wallet, there were aproximately 20€ missing (on a 220€ operation aprox). Surprised to see this close to 10% reduction, I contacted the site owner on his personal telegram, as we had had some chats last year until summer aproximately. The solution presented to me was to receive the missing 20€ in my personal wallet. I did accept this, and the money arrived, but I didn't like that I had to go double checking everything and that the explanation to this was a vague "
was sent manually, maybe fees deducted etc not sure or conversion issue not sure".
The incident I have just mentioned just now was resolved, but there's been a new development today, that has pretty much pissed me off a lot. For some weeks now, a couple of users and I have been under the impression betnomi withdrawals were manually done to have to send less crypto when the price fluctuated up (which has been happening a lot lately). Today, I received the free bets from predictor rounds 8&9. Some users here may be familiar with the site and this feature, and as you can see in the screenshots, the freebet value you have earnt is shown in the leaderboard:
As anyone can see on the screenshots, I "won" 41.7€ on round 9 and 16.69€ on round 8. Those 2 rounds have been credited today, and much to my surprise, both freebets were of a value lower than the expected (according to their own site) value:
So in total, I'm 0.46€ short; a truly insignificant amount, but that's not my only reason to complain here. This small shortness proves the point of them delaying payments (withdrawals and crediting users) to pay "less" when the currency pair fluctuates upwards (USD/EUR) in this case.
This behaviour alone could be shaddy enough, but the magnificent support agent I talked to did clear some other things up. I never received the freebet for the predictor round 7. I made the owner aware of this on telegram once again, as anyone can see here:
The freebet was credited but expired at the same moment, and I never received the notification email. The owner was aware of this and said "they were going to look into it". When talking to the support agent today, he has very clearly stated the following:
So after this insightful conversation with support, I was going to write to the owner over PM on telegram, but I'm tired of empty words and I want everything to be on the record here, out on the public.
Considering how vague the words I've received the last times have been, I feel like I should get all that has happened together and warn other users, because there's something shaddy happening at this site. Not only that, but I've also been scammed of so far, 16.91€; as the round 7 was never paid to me:
As a final touch, I bring a screenshot of my inbox at betnomi, where you can see that round 7 (credited on February 2nd) never received a notification message:
There's also some other things I know other forum members have experienced, I won't be talking for them, but I'd like them all to chip in and share their experiences here.
PS: This is not about the money; I couldn't care less about 0.5€ or even 18€; but having a "serious" casino miss almost 10% user funds twice is something to keep bear in mind. Apart from that, the withdrawal delays during bull runs are another interesting thing to have in mind
PS2: There will be no flag yet, but that one may depend on the overall explaining and corrective actions taken by the site