Topic: BETNOMI SPORTSBOOK (EDITED - ISSUE RESOLVED WITHIN 24 H) (Read 312 times)

I do not see anything wrong with this, it is true that it seemed to be some kind of confusion but it is better to alert the community as soon as possible about any issues that you may have, after all this problematic was resolved relatively quickly but we have seen a lot of other casinos taking way more time than this to resolve the situation and the players cannot do anything but to wait and see if their case is ever resolved, also it is nice to see the OP taking the time to post that everything was solved, as many people that come to complain to the forum about something that happened to them never update us about what ended up happening with their problem.

Good to hear that, it is now the time for you to lock this thread to avoid unnecessary replies since your issue has been resolved. If you experience an issue in any gambling site that has ANN thread in this forum, it is better if you try to contact the representative first or replying in the ANN thread to post your complaints. You can create a new thread if the representative give you no answer.

I am glad that the case was solved so quickly and it seems that both parties are satisfied.

I must admit that at first I found this very strange counting of cards. After thinking about this situation, I can understand why it is resolved this way.

This is just another example that we should read the terms and conditions carefully.

Looks like it was some kind of misunderstanding. Maybe next time don't consult the forum right away, now there has been a lot of unnecessary commotion at Betnomi, while they solved it within 24 hours. It was also maybe a bit confusing because it was about yellow and red cards but the important thing is now that it is solved.

Betnomi has sent a refund of my wagers. Thanks to them for clearing this up, and thanks to the members here for helping me bring this to light.

I have reached out through PM to Betnomi here to provide my username on their platform, will update when this has reach its conclusion and fully update. Unfortunately I only have a newbie account so my PMs are limited. Thanks to them for coming here to clear it up and thanks to the community here for providing some exposure.

Very nice to hear that this case has been resolved now. And I must say that I am also impressed with how the management of Betnomi handled this, with the goal of preserving a good relationship with their player, through admitting their shortcomings in this matter and also compensating OP for what has happened. I hope that Betnomi will improve more when it comes to customer service and  dispersing information. Nevertheless, if the management continue their practice on resolving conflicts then they would surely gain good reputation.

At first, I also couldn't understand why only one yellow card was counted. If we bet on the number of cards, regardless of color, then it is calculated differently. If someone bets only the number of yellow cards, it is understandable.


A very nice approach to the user. I think I will play on your platform in weekend. 
Well done Betnomi!

I thank you for this response. I had asked support to please shut my account. If you could allow me either to a) log in or b) send the amount to the same address I had previous made my one withdrawal to, that would be appreciated. I will fix my complaints to solved after this is done on all forums/reviews.

what a best attitude from a site owner, I admire you for sending back the bet even if it is clearly the rules is what answers all of this and you clearly deliver the answer towards his concern.
Thanks for this clarification and this proves how Betnomi wanted make their reputation clean and back again.

@asilz21 We understand this is a tense and sensitive situation.
Would like to start by apologizing for the confusion and the transmission of wrong information by our support agent.
For that, we deeply apologize. Now let's get to the facts and clarify the situation.


The rules of sports betting are for the most part universal especially for a well know/ popular sports like soccer.
In betting on yellow cards, here are the rules, if the same player receives two yellow cards, only the first yellow card is counted and the second yellow card is considered as a red card.
The reasoning is simple and straightforward, there are markets available to bet on Red Cards as well.


We understand this rule is not intuitive but it is the rule, more importantly, this rule doesn't apply to only Betnomi.
This is a universal rule for all and any sportsbook at least as far as we understand.

Regarding the question of stating these terms/ rules on our website, we do have a dedicated page for sports betting rules.

" 1.4.38 Yellow cards to the given team: Over / Under

Here you predict whether the actual number of yellow cards shown to the specified team’s players is over or under the number of yellow cards shown in the given market line. A double yellow card leading to a player's removal from the game is considered a red card. Only yellow cards that have been shown directly to the players in the game are considered. Cards shown to the players on the bench, coaches, or other supporting staff are not considered in bet calculations. No cards shown after the final whistle of the referee are considered in bet calculations. All cards shown during the break between the 1st and 2nd halves, are counted in the overall result of the match but are not considered in calculations of bets on the 1st and 2nd halves. "


The rules are clear and unambiguous but in a show of good faith, your bet amount will be fully refunded to you.
Hope this experience doesn't ruin our relationship with you as we would love you to remain a part of the story.

On our side, clearly, there is still lots of work to be done and we will work hard to improve our customer support experience
and optimize the follow of information through our support channels.

Thank you for understanding.

Regards,

Betnomi.

I have contacted the owner of Betnomi and he is taking a look at the situation. There will be a response soon from him. From reading through the sites rules A double yellow card leading to a player's removal is considered a red card.

1.4.38 Yellow cards to the given team: Over / Under

Here you predict whether the actual number of yellow cards shown to the specified team’s players is over or under the number of yellow cards shown in the given market line. A double yellow card leading to a player's removal from the game is considered a red card.

This rule seems pretty clear and would make your bet a loss. It's not the casino trying to cheat you, it's the casino following the rules they have set in place. You should be aware of the rules for bets you are trying to make and shouldn't create a negative topic because the outcome is not what you wanted.

It was a bizarre one for sure. Been playing on sportsbook for about 20 years now, most of the big boys and all the crypto books, never ever seen anything like this. Unfortunately they support seems very limited and this agent appeared to be one of the main people, as he was chatting in the chat with regulars and was the second agent I spoke to after the first one couldn’t seem to answer.

Most sportsbook when they are wrong or there is some confusion will grade it or offer the bet winnings in goodwill, but this was just a confusion, and complete shut down. Spent a couple hours on chat and I gave up reasoning. That is why I am here to warn people. I’d be happy for them to show up and rectify this, their rule simply makes no sense to the football bettor.

Just checked the Imgur conversation and I am surprised to see their support handle your case in such a ridiculous manner. They are clearly clueless about injury and extra time which itself says a lot.

I truly hate it when casinos and sportsbooks try to worm their way out of paying gambler winnings by twisting their rules.

However, this seems to be a support agent related issue which is why I wouldn't dismiss the site completely. Try chatting with other agents who could possibly resolve your issue in a better manner op.

This link is working for me without problem:

https://imgur.com/a/XWd0AKC

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It looks like the Betnomi statement has all been cleared up. The point is, the explanation is quite strange. At least I have never experienced such a interpretation of yellow and red cards during futball match at any bookmaker.

Appreciate it, but I dont expect anything from them. Was a headbutting time talking to support on such a seemingly easy grading, and if they have this weird way, it should be defined "TOTAL YELLOW CARDS CUMULATIVE IN MATCH DOES NOT COUNT THE SECOND YELLOW CARD".... Still, makes little sense when reading it even lol Referee clearly puts up a yellow, which results in expulsion and a red... it is not just a straight red card, but it can give you a headache thinking about this, and then, they tried to play off a yellow in stoppage time was "extra time" and shouldn't count... very bizarre

This discussion should be in the gambling discussion board. But anyway, we want to hear from betnomi what they will say on this case. Because as far as I know, they are trying to resolve things with their players. As they introduce their casino again, I don't think it is in their best interest that a situation like this is not fully resolved, at least for the OP's satisfaction, and fairness of treating this case.

Can somebody help post the content of the imgur link? It says "temporarily over capacity" when I opened it.

I don't think they were trying to scam you or anything but that exchange with their customer support was really weird hehe. I'm only going with your post here. Switching from one reason to another just to prove their decision of cancelling your supposed winnings doesn't sound right at all.

That's why this whole situation just stinks. The initial support chat focused on the card being in "extra time" when clearly it was given in regulation because the game did not need extra time as there was a result. I was then told they'd get back to me, and waited. I then received an answer in support and in the general chat that the second yellow doesnt count as a yellow and is a red. What an absolute dreadful experience for a match I watched the ref put up 5 yellow cards, and obviously thought over 4.5 yellow was a winner, as did the Boxscore of the match. This is an awful rule I have never heard on any other book, and it is not clearly explained anywhere. Oh well..just want others to be aware.

I will paste here your screenshot to make it more visible:



 Indeed, at the end of the conversation, support wrote that second yellow card is counted as red card.

This is the first time I see such an interpretation. I think the first answer (that the card was in added time) was wrong, because even the casino employee did not know that a yellow card could be counted as red.  

Just uploaded some screenshots with the conversation in question in an imgur link... honestly, I don't even want the $140 or whatever it was, I contacted them on their support email to close my account, absolutely a joke how that sportsbook handled this, which should be a very, very easy grading and I wouldn't even have confidence to play there even if they did the right thing and sorted this out.

Here you go mate:

https://imgur.com/a/XWd0AKC

Either that complaints are already solve or being ignored by the site, we don’t know not unless the user update the thread. This is a new complaint though and looks more suspicious, I just don’t know why a weird things like this happen especially if its not on the ToS in the first place. Better to keep contacting them OP and share your conversation here for us to confirm as well, they are still here in the forum though they are not just active.

Do you have the option to make a screenshot of the conversation with the support (I don't know if it was live chat or email) where they say that second yellow card is not yellow card?
Or maybe they gave you a link to a place in the ToS where this weird rule is described?

I spent hours on Support mate... absolutely brutal, never had I been explained that "a second yellow, is just a red card"... I dont expect anything to come of this, and frankly, I am shutting my account down with them. If I can't trust such a basic bet will be grading fairly, and honestly, without these weird excuses (Stoppage time is extra time?) and explanations, I am just glad I only deposited minimally on the website... Anyone who finds this review should beware from all their gradings and vague rule explanations

Quite a weird explanation from the casino employee, but it could just be human mistake. I don't think anyone wanted to cheat you here, but the rules are quite controversial. Even in the match statistics it is shown that it is a yellow/red card, not just a red one.

The worst part, is I watched this entire match like a knob. I watched the ref put up 5 yellow cards, two of them were the players second yellow, which resulted in a red being shown, one aside, for both teams. The fact that a player's second yellow card, is just omitted in the counting of cumulative yellow cards in match, is beyond ridiculous, considering right there in stats 2 yellow cards to 3 yellow cards. These were not straight reds. Very frustrating, especially considering support at first tried to play off that 90+3 yellow card as being in "extra time" and not counting, then switching to the second yellow card doesnt count.... Horrible

https://www.flashscore.ca/game/tK1taGdg/#game-summary/game-summary

Although even if it can be explained theoretically and logically, it's a bit of a strange look at how the yellow and red cards are understood.

Could you please give us the names of the teams that played? I wonder what the statistics of the whole match are.

Absolutely brutal considering right there in the box score of the match, it says Yellow cards 2 to 3, clearly resulting in 5 total and they just quote this bizarre rule they have to grade it a loss. Just want others to be aware of this horrible rule, and just glad I did not deposit any more than a very small amount.

I must admit that not clearly describing how the second yellow card is counted by the bookmaker is like a first-grade mistake. It's hard to say if this is intentional, but it's also hard to believe that a bookmaker might have missed something like that. 

Exactly! They do not have a clearly defined rule for yellow cards shown cumulative of both teams together in a match. They have rules for which team will get a yellow card first, which team will be shown the most yellows and specific one team betting yellow card rules (not both teams added up), but no rules concerning the total yellow cards total by both teams in the match. They would be better off defining this, rather than explaining it in the poor way they did. But honestly, I blame myself for choosing such a poorly defined sportsbook.

Ah now I guess I understand. So according to Betnomi, you only bet yellow cards and the second yellow card, it is not a yellow card. Red cards are counted separately for this.
Well, I have to admit that it's quite a twisted situation. However, if there is a separation between the number of yellow and red cards, this should be clearly explained in the rules.

This is my first experience with them, but obviously my last. They write their rules very vague, and they have the bet on "yellow cards" and not "cards" or "bookings". In the match I am referring to, there were 5 yellows shown, two of those yellows, were a players second yellow, resulting in a red for each. The final boxscore of the match reads: Red Cards, 1 for Team A, and 1 for Team B, while Yellow Cards reads, 2 for Team A and 3 for Team B. I had bet on Over 4.5 Yellow cards, and had assumed I won. After support tried to play off how one of the cards was shown in the 90+4 minute, it was "extra time" and didn't count, which is why I lost. After explaining that this match finished in regular time, and that card was shown in stoppage time, they switched up the narrative to say, that the second yellow card shown to a player, won't count as a yellow.

Their sports rules are incredibly vague and I have never heard of these weird, bizarre rules that I haven't seen on any of the major sportsbooks. Seems like it is left vague to interpret how they want. Even worse was them playing off Stoppage Time as Extra Time and then switching to this final excuse. They can keep the $100 winnings, because I would have for sure lost more betting on this awful awful rule/sportsbook

can you post proof of everything you wrote? you have to post your conversation with support, and how many times have they put you through this and how long have they put you through it?


if it only happened once then you can't judge them to be unreliable, did you get paid or not? because maybe the support may have got confused

I read a lot of complaints about Betnomi a long time ago. After that, these complaints seemed to have resolved or disappeared. Haven't seen or heard anything negative since. Hopefully this will be resolved by Betnomi soon. It's a pity that Betnomi's Op isn't really active on the forum anymore. They were very active a while ago and also had a signature campaign.

I have come across two ways for bookmakers to calculate yellow cards:
- 3 cards - 1 for the first yellow card and 2 for the red card (the second yellow card is omitted)
- 2 cards - 1 for the first yellow and 1 for the second yellow (red card is omitted)
Anyway, if a player gets a second yellow card, it should be counted as a minimum of two cards.

Are you saying that in this case only 1 red card was counted, or it was 2 yellow cards?

Here is a new one guys.... What an ordeal I just went through support. They will tell you that a second yellow card shown to the same player resulting in a red, won't count towards the "yellow card" total. What a weirdly worded rule and way to absolute screw bettors left and right. I was originally told that this yellow card shown in injury time to push me to a win "didn't count" and that it appeared in "extra time". After explaining the nuances of stoppage time to the support member, they were still telling me that no, it happened in "extra time" and did not count. After relenting, they told me to hang on, and then came up with this BS rule that the second yellow card shown, not a straight red, but the second yellow shown to a player, doesn't count as a yellow card. The final stats in the given match read Team A Yellow Cards 2 - Team B Yellow Card 3. And my bet of over 4.5 yellow cards was graded a loss.

All this to see, stay very very far away. Who knows what other horrible rules lurk and what kind of discussion youll need to go through in the support chat. To be told one thing, it was horribly wrong, and then they re-correct to this bizarre yellow card non-sense.... ridiculous. Thankfully it was only a small win, but this book is not to be trusted.