Topic: Betpanda.io Scam - Account Permanently Closed, Deposit and Winnings Confiscated (Read 90 times)

Ok, it's an unwritten rule, and I understand it's difficult to assert my rights against a company based in Costa Rica. However, if we're talking about legality, an unwritten rule isn't enough to justify taking a user's money. I'm probably too used to Italian bookmakers, where the state protects players and bookmakers don’t try to pull tricks, right? Haha.  

Thank you for your help. I tried with casino.guru, but since it’s only about sports betting, they didn’t accept my case. I’ll try opening a complaint on AskGamblers as you suggested. Thanks again!

edit: complaint sent! Thanks!

This is an unwritten rule. And I would like to remind you again that your winnings might be confiscated in every sportsbook where the odds provider is Betby. BCgame hasn't suggested Betby to do this with you on other sportsbook, the decision was from the odds provider itself (Betby).

But the decision of confiscating your deposit was made by Betpanda team. They are doing it to you according to their terms. You may submit a complaint on Askgamblers regarding your issue. @efialtis, can you do anything for OP?

I understand that everyone might think the worst, and I’ve read this forum a lot in the past few days. I would really like to show you my bets and help you see that there’s nothing unusual. I hope Betpanda will provide me with the history. However, I demand my $1,000 deposit back. After that, goodbye.

edit:
If I could at least get my deposit back, I would be able to make peace with the situation. I’m very upset because it was my money, but at least it would show a minimum level of seriousness from the bookmaker.

Yes, but where is this written? Also, I don't understand the situation. I play on BC, get limited, and withdraw without any issues. I play on another site, and they block my account, and after completing the KYC, they tell me I violated the site’s T&Cs.
So, are you telling me that BC informed Betby saying, 'Hey, this is XYZ, make sure other sportsbooks know that if he plays on other sites with Betby odds, they need to confiscate his funds'? Are you seriously saying that’s how it works?
I would still like to know where this is written. I've never read it anywhere, not even here on the forum (I’m new here, so I might be mistaken, of course).


Yes, I was limited on BC after wagering thousands of euros, which also happens on Italian sites, and believe me, I understand what you mean. I don’t bet on value matches or do anything unusual. I’m just a regular bettor who tried these crypto casinos because of their VIP offers and bonuses. Italian sites have very limited options nowadays.
I only played regular matches, and I got limited on Stake at the casino because of some issues in the past, but I enjoy betting on sports. I don’t consider myself a gambling addict.

So do you partly admit that you encounter restrictions on other casino which satisfy the accusation of Betpanda for the odds provider flagged your account since you didn’t defend yourself for that.

Betpanda should refund your deposit. However, I’m curious whether the odds provider is the one trying to hold your funds possibly due to your previous action that makes you gain from different casino.

Nevertheless, there’s a basis here that you are really restricted on other casino.

Usually, such decision doesn't come from the sportsbook team. It was a decision of the odds provider. So, you will face issues on every betting site where the odds provider is Betby. This isn't a new rule.

The casino will act according to their terms. You should have read it before creating an account. Personally, I think this is a very bad practice to confiscate the deposit in this way. If I remember it correctly, then I haven't seen any other sportsbook to confiscate the deposits in such cases. Betting sites usually refunds the deposit of the users.

Since when does being limited on one site mean I can’t play on others using the same odds provider? And even worse, confiscate EVERYTHING? Maybe I missed it in the T&Cs, but I don’t see anything about that...
Yes, I asked Betpanda to at least return my $1,000 deposit, but they said "No," citing point 14 of their T&Cs. You can read the email in my post above your message where I wrote "edit".

Now I see a reason for such action of Betpanda. Looks like the odds provider has done the main job here. Sportsbook odds provider is same for both BCgame and Betpanda. You shouldn't have placed bets on Betpanda as you were already limited on BCgame by the odds provider (Betby). However, confiscating the deposit is very rare thing in such cases. Had you asked them to return your deposit amount at least?

As highlighted by @Mahdirakib, I can confirm that Betpanda themselves have acknowledged the situation publicly in their official topic [here].

Hi, to provide transparency, I have complied fully with their verification process, which included submitting:


Hi, it’s not a problem for me to share the email exchange. Tell me what to post, and I’ll upload everything that’s needed. As I’ve mentioned multiple times, I’ve placed at most 5 bets (unfortunately, they don’t allow me access to my account; otherwise, I’d post my bets without hesitation—they were entirely normal bets). I was limited to betting on BC.Game after winning several tens of thousands of euros, but I completed the KYC process without any issues, very quickly, and they paid me everything.

I’ve been betting since I was 18 years old and have reached VIP status on AAMS (regulated) Italian sites. They’ve even sent me on trips and special experiences, and I’ve never had any problems. On Italian sites, VIP programs are lacking, as are bonuses, so I decided to try the “dark side” (just joking), but it turned out to be my worst decision (though BC is an excellent bookmaker).

As for that odds provider, I’ve only tried BC and, unfortunately, Betpanda, since they claimed to offer anonymity ( )

@OP, I can see that Betpanda team have already replied to your posts in their ANN thread. Which proves that your accusation is real even though you haven't provided any proof here. However, it is surprising that Betpanda has decided to confiscate both deposit and winning of your! I'm curious to know the actual reason of such action. It is rare to see such action from sportsbook while the bets of the users are in top football leagues. BTW, have you got limited or restricted on any other sportsbooks before where the odds provider is Betby?

Do you have any proof to back up this accusation? Things like screenshots of transactions, messages, emails, or official documents could make the claim more credible. Without concrete evidence, it might be hard to support your case.

Hello everyone,

I would like to share my frustrating experience with Betpanda Casino, hoping to get some clarity and advice from the community.

Context:
I registered on Betpanda.io at the end of November 2024 and made an initial deposit of 1000 USDT via cryptocurrency (Polygon network). After placing around 4-5 bets on well-known football leagues (Serie A, Premier League, La Liga), I accumulated winnings totaling approximately 3,671.83 USD. However, when I requested a withdrawal of part of my winnings (500-800 USDT), my account was suspended without any clear reason or explanation.

Communication Issues:
After the suspension, I immediately responded to their email and sent the requested documents for verification, but I received no response for several weeks.
I contacted their support team multiple times, receiving vague replies such as “we are working on this” and “we have escalated the request to the team.”
On January 9, 2025, I finally received an email from Betpanda, informing me that my betting behavior had been flagged as suspicious by their Sportsbook provider, and that my account had been permanently closed for violating their Terms and Conditions. I was told that both my winnings and deposit had been confiscated, but no specific details were provided about which Terms and Conditions I had violated.

My Concerns:
I am confused and frustrated, as I placed bets on popular leagues with real money, without using any bonuses. I have never violated any terms in my previous experiences with online betting sites, and I find it unfair that my account was closed without a clear explanation.
The most concerning part is that both my 1000 USDT deposit and my winnings have been confiscated. While I understand that winnings might be withheld in case of suspected violations, my initial deposit, which belongs to me, should be refunded.

What I am Asking for:
I want a full refund of everything, both my deposit and winnings. The deposit is crucial, and it should be returned without question.

Additional Information:
I am more than happy to provide any additional details or documentation required to help clarify the situation. Please feel free to contact me directly if more information is needed.
I am deeply disappointed by the lack of transparency and the way Betpanda has handled this situation. I hope that by sharing my experience here, I can get some advice or support from the community.

Thank you for your time and any help or feedback you can offer.

- bettingfede1998