Topic: Betpanda.io Scam - Account Permanently Closed, Deposit and Winnings Confiscated (Read 261 times)

You're absolutely right. It's likely that they don't care about their reputation, as they seem to value my $1,000 more than maintaining a good standing in the community. Unfortunately, that's the reality here.  
But as you pointed out, just looking at this forum—or elsewhere—makes it clear what kind of situation we're dealing with. Their lack of transparency and the unethical handling of deposits speaks volumes.  

Thank you for highlighting this.

What a lame excuse! I have seen a lot of complaints here in the forum and some other places, but never seen this type of statements to confiscate the deposits of the users. It is completely unethical business practice from your team. I believe no one will say that using the words 'confiscating' is misleading here. OP has made the deposit on your platform, and the funds have been sent to the wallet which belongs to your casino. There is lack of transparency on Betpanda terms and marketing system. You won't be able to gain a good reputation with those things.

Dear Betpanda Team,

1) Regarding Betby and the account closure:
You stated that Betby identified and flagged my account, but we all know that in such cases, the correct practice is to void winnings and return the stake to the player’s account balance. I have never seen a situation where the entire balance is confiscated without any possibility of verification.
Thanks to this forum, I’ve learned a lot about proper bookmaker practices, and I must say, you’re the only ones behaving like this.

2) On the relevance of betting history:
You said that providing the betting history is irrelevant in proving innocence or establishing violations.
I understand your point, but at this stage, just email me the list of bets anyway. It’s irrelevant to you how I intend to use it. Are you a serious and transparent bookmaker? You shouldn’t fear judgment if you are.
Providing a user’s betting history is standard practice for any reputable operator. I don’t see why this would be a problem.

3) On the “confiscation” of the deposit:
You claimed that using the term “confiscation” is misleading because the deposit was already used for bets.
This is simply untrue. As I’ve already stated, you confiscated my entire balance, as clearly stated in your email.
The correct approach in these situations is straightforward:
- if you believe a bet is illegitimate, void the bet.
- the stake amount must be returned to the user’s balance, allowing them to decide how to use it.
You denied me any such option, so yes, the proper term here is “confiscation.”

To summarize:

1) I request transparency on the betting history. I don’t care if it doesn’t prove my innocence; it will prove your transparency.
2) As others have already pointed out on this forum, you confiscated my entire balance without valid justification. Your handling of this situation starkly contrasts with the practices of reputable bookmakers.

I urge you to consider how you want to be perceived in a community like this, where transparency and respect for users are fundamental values.


Best Regards,

- bettingfede98

Hello,

Thank you for getting back to us.


The Sportsbook as a service is provided by Betby, so they would have knowledge of the players to the degree that they are able to identify them.

And yes, we wouldn’t have known this information, but it is also not relevant as the account was flagged by Betby before this information came to light, leading to the account closure.


We did not suggest that you engaged in any of these activities, as we mentioned in our reply:


These were merely examples of why betting history alone is not relevant in proving the facts of the matter one way or another.


For the reasons mentioned in the previous post, the betting history alone without supporting evidence, would not allow you to prove your innocence, or allow us to prove that you have breached the terms. This decision is made by Betby as they have far more data available to make these decisions.

If you wish, you can elaborate on why this would allow you prove your innocence, as simply betting on large markets is not a sign that the bets are necessary legitimate or illegitimate.


The Terms on the matter are very clear and clearly refer to deposits being non-refundable under these circumstances.

Furthermore, we do feel the need to specify however some of the terminology used here.

“Confiscating” would refer to the deposit  existing in the account and the operator then taking the deposit that is sitting on the account due to breach of Terms and Conditions.

Since the deposit have been used already, it would need to be Refunded to the account by the operator or sent to the user from another internal source and refunded via a transfer.

Hence using the term “confiscating” is vastly misleading, as there is no deposit on the account to confiscate, due to the deposit having already being used to place bets, making it non-refundable as per our Terms and Conditions.

If you require further clarification, we are happy to do so.

So, what are you expecting from a player to do after making a deposit on your casino? It is obvious that a player will use his deposit to place bets. OP could be guilty here for using any techniques to make sure profit from his bets. But confiscating the deposit by creating such unfriendly rules is an alarming thing. @OP, the chance is almost zero for you to get the refund of your deposit. Every casino takes the action according to their terms.

Dear Betpanda Team,

Thank you for your "detailed" response. I would like to address your points one by one:

1) KYC and prior knowledge of BC limitations:
My account was blocked before I completed the KYC process. You couldn’t have known that I had been limited on BC unless I disclosed it, which I did here in this thread. I find it hard to believe that BC informed BetBy of my limitations, and I am equally certain that BetBy could not have communicated this information to you.

2) Specific violations:
Regarding the alleged violations, I would like to respond to each point:

a) "When was the bet placed in relation to the event happening in real time"
What exactly do you mean by this? Are you suggesting I somehow "predict the future" and place bets before a goal is scored or a significant event happens? That’s absurd. What’s the issue with betting on Team 1 after Team 2 scores a goal? The odds increase, and it’s perfectly reasonable for a player to take advantage of that. I’ve been betting for years, and no one, not even BC, has ever accused me of fraud.

b) "What the odds offered by other providers were in relation to the ones user bet on"
What do other providers' odds have to do with me? I placed my bets solely on your platform without checking other operators’ odds. This argument is completely irrelevant. If one of your odds was incorrect, you could have simply voided the bet and returned the funds to me as a balance to use again (even in the casino). Were all five of my bets based on incorrect odds? That’s impossible.

c) "Was arbitrage betting involved"
I have educated myself about arbitrage betting, and my response is the same as above: it’s possible to benefit from differences in odds without doing so intentionally. Suggesting that all my bets fall into this category is unrealistic.

d) "If any other technique or tactic was used to gain an edge over the house"
I don’t even know what you mean by this, and frankly, I don’t care. I have never used any fraudulent techniques or tactics.

In summary, these accusations are unfounded. I demand my betting history to prove the legitimacy of my wagers and my deposit to be refunded.

3) Deposit confiscation:
While I understand your policy on deposits not being refundable after bets are placed, confiscating my deposit is unjustifiable. If you consider my winnings illegitimate, you may choose to void them (though I disagree), but my $1,000 deposit is my own money and should be refunded.

4) Betting history transparency:
You argue that providing my betting history is irrelevant, yet it would allow me to verify and demonstrate my innocence. If you are confident in your case, I see no reason why this information cannot be shared. Transparency is crucial in cases like this, and withholding this data raises concerns.

5) Clarification on the term "scam":
When I use the term "scam" in the title of this thread, I am referring specifically to the illegal confiscation of my deposit, as also highlighted by other users in this thread.

I hope this clarifies my stance. I look forward to your response.

Sincerely,

- bettingfede98

Hello,

We are surprised that the user has opened a "Scam" -thread, as we have explained to the user several times which rules they have broken and that this case is certainly not a "scam" of any degree.

The user's betting behaviour was flagged as suspicious by our betting provider. Once we received such a flag from them, accounts are closed as per our Terms and Conditions:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

For clarity, we have highlighted the crucial points of the rules. As it was pointed out in the other thread, the user was already limited by BetBy on another casino that they provide sportsbook for. Therefore they were aware of the techniques the user was using, and while not outright fraudulent, they are still against the rules as per the clause above.

As per the deposits, the rule on them is also very clear as per below:

14. REFUND POLICY

14.2 Conditions for Returns
In order for the Betpanda.io Balance to be eligible for a return, please make sure that:

The Betpanda.io Balance were not used in any Bets or Tips yet.(this means after the purchase you did not do any actions involving Betpanda.io Balance on Your Account)

This does NOT refer to the 1x wagering requirement (this is covered in clauses 3 and 4 of our T&C), but refund requests such as this one. The clause is very clear: funds have been used to place wagers, so we fail to see why the user would be eligible for a refund. Particularly considering that they have, almost certainly knowingly, broken the rules by betting using a certain technique that would give them an edge, no matter how large or small or whether they admit it or not.

As per the betting history, providing the user with the history is not very relevant in this case as it does not prove anything one way or another. Yes, it will show the bet they have placed, but it will not show things such as:

- When was the bet placed in relation to the event happening in real time
- What the odds offered by other providers were in relation to the ones user bet on
- Was arbitrage betting involved
- If any other technique or tactic was used to gain an edge over the house

Now, we are not suggesting the user was utilising any of the above necessarily, but the point is, simply looking at the betting history will not tell you any of the things that would have caused the account to be closed and funds retained.

Simply betting on larger markets or big games does not automatically make a bet legitimate, or betting on obscure markets does not make a bet illegitimate.

If you require further clarification, we are happy to do so.

I agree with you, it's them who decided to confiscate my winnings (maybe behind the advice of Betby, but who knows), and most importantly, it's them who don't want to return my deposit.

Yes, yes, I’m nervous about the situation, but I understand perfectly that they can’t just tell me 'you took the wrong odds,' which may have happened on one out of the 4-5 bets I made, and not on purpose.

Yeah, pure madness, especially telling me 'you’ve already wagered the deposit, we’re keeping that too..

Yeah, yeah, I knew that, but I was fine even with the KYC. I’m used to providing my documents to regulated Italian betting sites, I gave them to BC and had no issues providing everything required by Betpanda..

I don’t think they care much about their reputation, just look at Trustpilot, Casino.guru, or AskGamblers.

the odds provider (in this case, betby) can't confiscate players funds. they simply provide the odds and software and are paid a fee separately based on an agreement they have with the casino.
so 100% betpanda are the ones who confiscated his funds.

of course, they don't specify what "fraud" you committed exactly, they just point to a clause in the terms as if that's enough proof.
so much for clarity and a gesture of goodwill.

i find it absurd that they don't offer refunds if you bet with your deposit. literally no reputable casino does that. wtf

if you had read their terms of service, you would know that's far from the truth.

hopefully, they will do the right thing and return your deposit. otherwise, they are straight up scamming you.

hiding behind terms to scam players is the fastest way to ruin your reputation as a casino here on the forum.

Ok, it's an unwritten rule, and I understand it's difficult to assert my rights against a company based in Costa Rica. However, if we're talking about legality, an unwritten rule isn't enough to justify taking a user's money. I'm probably too used to Italian bookmakers, where the state protects players and bookmakers don’t try to pull tricks, right? Haha.  

Thank you for your help. I tried with casino.guru, but since it’s only about sports betting, they didn’t accept my case. I’ll try opening a complaint on AskGamblers as you suggested. Thanks again!

edit: complaint sent! Thanks!

This is an unwritten rule. And I would like to remind you again that your winnings might be confiscated in every sportsbook where the odds provider is Betby. BCgame hasn't suggested Betby to do this with you on other sportsbook, the decision was from the odds provider itself (Betby).

But the decision of confiscating your deposit was made by Betpanda team. They are doing it to you according to their terms. You may submit a complaint on Askgamblers regarding your issue. @efialtis, can you do anything for OP?

I understand that everyone might think the worst, and I’ve read this forum a lot in the past few days. I would really like to show you my bets and help you see that there’s nothing unusual. I hope Betpanda will provide me with the history. However, I demand my $1,000 deposit back. After that, goodbye.

edit:
If I could at least get my deposit back, I would be able to make peace with the situation. I’m very upset because it was my money, but at least it would show a minimum level of seriousness from the bookmaker.

Yes, but where is this written? Also, I don't understand the situation. I play on BC, get limited, and withdraw without any issues. I play on another site, and they block my account, and after completing the KYC, they tell me I violated the site’s T&Cs.
So, are you telling me that BC informed Betby saying, 'Hey, this is XYZ, make sure other sportsbooks know that if he plays on other sites with Betby odds, they need to confiscate his funds'? Are you seriously saying that’s how it works?
I would still like to know where this is written. I've never read it anywhere, not even here on the forum (I’m new here, so I might be mistaken, of course).


Yes, I was limited on BC after wagering thousands of euros, which also happens on Italian sites, and believe me, I understand what you mean. I don’t bet on value matches or do anything unusual. I’m just a regular bettor who tried these crypto casinos because of their VIP offers and bonuses. Italian sites have very limited options nowadays.
I only played regular matches, and I got limited on Stake at the casino because of some issues in the past, but I enjoy betting on sports. I don’t consider myself a gambling addict.

So do you partly admit that you encounter restrictions on other casino which satisfy the accusation of Betpanda for the odds provider flagged your account since you didn’t defend yourself for that.

Betpanda should refund your deposit. However, I’m curious whether the odds provider is the one trying to hold your funds possibly due to your previous action that makes you gain from different casino.

Nevertheless, there’s a basis here that you are really restricted on other casino.

Usually, such decision doesn't come from the sportsbook team. It was a decision of the odds provider. So, you will face issues on every betting site where the odds provider is Betby. This isn't a new rule.

The casino will act according to their terms. You should have read it before creating an account. Personally, I think this is a very bad practice to confiscate the deposit in this way. If I remember it correctly, then I haven't seen any other sportsbook to confiscate the deposits in such cases. Betting sites usually refunds the deposit of the users.

Since when does being limited on one site mean I can’t play on others using the same odds provider? And even worse, confiscate EVERYTHING? Maybe I missed it in the T&Cs, but I don’t see anything about that...
Yes, I asked Betpanda to at least return my $1,000 deposit, but they said "No," citing point 14 of their T&Cs. You can read the email in my post above your message where I wrote "edit".

Now I see a reason for such action of Betpanda. Looks like the odds provider has done the main job here. Sportsbook odds provider is same for both BCgame and Betpanda. You shouldn't have placed bets on Betpanda as you were already limited on BCgame by the odds provider (Betby). However, confiscating the deposit is very rare thing in such cases. Had you asked them to return your deposit amount at least?

As highlighted by @Mahdirakib, I can confirm that Betpanda themselves have acknowledged the situation publicly in their official topic [here].

Hi, to provide transparency, I have complied fully with their verification process, which included submitting:


Hi, it’s not a problem for me to share the email exchange. Tell me what to post, and I’ll upload everything that’s needed. As I’ve mentioned multiple times, I’ve placed at most 5 bets (unfortunately, they don’t allow me access to my account; otherwise, I’d post my bets without hesitation—they were entirely normal bets). I was limited to betting on BC.Game after winning several tens of thousands of euros, but I completed the KYC process without any issues, very quickly, and they paid me everything.

I’ve been betting since I was 18 years old and have reached VIP status on AAMS (regulated) Italian sites. They’ve even sent me on trips and special experiences, and I’ve never had any problems. On Italian sites, VIP programs are lacking, as are bonuses, so I decided to try the “dark side” (just joking), but it turned out to be my worst decision (though BC is an excellent bookmaker).

As for that odds provider, I’ve only tried BC and, unfortunately, Betpanda, since they claimed to offer anonymity ( )

@OP, I can see that Betpanda team have already replied to your posts in their ANN thread. Which proves that your accusation is real even though you haven't provided any proof here. However, it is surprising that Betpanda has decided to confiscate both deposit and winning of your! I'm curious to know the actual reason of such action. It is rare to see such action from sportsbook while the bets of the users are in top football leagues. BTW, have you got limited or restricted on any other sportsbooks before where the odds provider is Betby?

Do you have any proof to back up this accusation? Things like screenshots of transactions, messages, emails, or official documents could make the claim more credible. Without concrete evidence, it might be hard to support your case.

Hello everyone,

I would like to share my frustrating experience with Betpanda Casino, hoping to get some clarity and advice from the community.

Context:
I registered on Betpanda.io at the end of November 2024 and made an initial deposit of 1000 USDT via cryptocurrency (Polygon network). After placing around 4-5 bets on well-known football leagues (Serie A, Premier League, La Liga), I accumulated winnings totaling approximately 3,671.83 USD. However, when I requested a withdrawal of part of my winnings (500-800 USDT), my account was suspended without any clear reason or explanation.

Communication Issues:
After the suspension, I immediately responded to their email and sent the requested documents for verification, but I received no response for several weeks.
I contacted their support team multiple times, receiving vague replies such as “we are working on this” and “we have escalated the request to the team.”
On January 9, 2025, I finally received an email from Betpanda, informing me that my betting behavior had been flagged as suspicious by their Sportsbook provider, and that my account had been permanently closed for violating their Terms and Conditions. I was told that both my winnings and deposit had been confiscated, but no specific details were provided about which Terms and Conditions I had violated.

My Concerns:
I am confused and frustrated, as I placed bets on popular leagues with real money, without using any bonuses. I have never violated any terms in my previous experiences with online betting sites, and I find it unfair that my account was closed without a clear explanation.
The most concerning part is that both my 1000 USDT deposit and my winnings have been confiscated. While I understand that winnings might be withheld in case of suspected violations, my initial deposit, which belongs to me, should be refunded.

What I am Asking for:
I want a full refund of everything, both my deposit and winnings. The deposit is crucial, and it should be returned without question.

Additional Information:
I am more than happy to provide any additional details or documentation required to help clarify the situation. Please feel free to contact me directly if more information is needed.
I am deeply disappointed by the lack of transparency and the way Betpanda has handled this situation. I hope that by sharing my experience here, I can get some advice or support from the community.

Thank you for your time and any help or feedback you can offer.

- bettingfede1998