Dear all,
I deposit bitcoin to igot.com completed with 3x BTC 2015-05-12.
After I sold BTC to USD and withdrawn to my bank.
Rule of igot.com:
http://help.igot.com/customer/portal/articles/1388394-how-do-i-withdraw-fiat-currency-from-my-igot-account-It will take 1 to 5 business days for your withdrawal to show up in your bank account. Larger amounts may take longer. Please allow at least five business days. If the funds have not arrived after this period, please raise a support ticket from within your account or email [email protected] so we can track your payment. And true, this is answer of support igot.com:
Dear Customer,
Thank you for contacting igot.com.
International wires can take between 10 to 15 business days.
We hope this has resolved the issue to your satisfaction. Please do not hesitate to contact us if you have any further questions.
Regards,
igot SupportI am waiting to 10 days but nothing happen and still pending, I send ticket:
Please cancel my withdrawal USD to bank. It's too long to process and I can't waiting. I will continue trading & withdraw BTC later.But 3 days next no answer from supporter, I continue message:
3 days ago and I not see any info from supporter. Are u working?Continue, I read this forum and know Dan support, I continue sent email to Dan and several days next USD reback to my account.
I use USD buy BTC with their price and huge fee 1%. I accept the losses to withdraw btc to my wallet.
BUT, WHEN I WITHDRAW BTC TO MY WALLET, IT CONTINUE TO PENDING AGAIN. ALMOST OTHER EXCHANGE PROCESS IT IMMEDIATELY.Send ticket to supporter at 2015-5-21 and they answer:
Dear Customer,
Thank you for your email.
This is a very crucial update.
We simply do not want to risk losing bitcoin while this is happening.
Our team is working on this right now and we will resolve this as soon as we can.
Unfortunately, this is taking longer than expected but we expect it to return back to normal early next week.
Please accept our sincere apologies.
Rest assured, the services will be resumed as soon as this is resolved.
Regards,
igot SupportAnd after 1 week with no anything change, I continue to ticket and they answered:
Dear Customer,
Thank you for your email.
Our system upgrade is taking longer than expected due to some complications.
We expect the service to return to normal in the next few days.
Please accept our apologies for the inconvenience.
You can buy, sell, and deposit bitcoin in the meantime. Withdrawals are affected during this upgrade.
Rest assured, our team is working round the clock to get this resolved very soon.
If you would like to sell your bitcoin instead, please let me know and we can offer $5 above our sell price.
Regards,
igot SupportThus, summary of my withdraw btc:
2015-06-04 07:25:59 +0700 16AnDHvbGN........NQFNFL9 34.52080000 BTC
Fee: 0.00050000 BTC
Pending
2015-05-30 07:13:16 +0700 16AnDHvbGN........NQFNFL9 0.50000000 BTC
Fee: 0.00050000 BTC
Cancelled
2015-05-25 13:51:04 +0700 16AnDHvbGN........NQFNFL9 34.52080000 BTC
Fee: 0.00050000 BTC
Cancelled
2015-05-21 19:46:55 +0700 16AnDHvbGN........NQFNFL9 34.52080000 BTC
Fee: 0.00050000 BTC
Cancelled
From 20015-05-21 to now, I still don't receive my bitcoin.I email to daninel many times anh he does not solve anything for me.
Are they scam me? and How do I have to get a refund?
I will continue post to other forums and request additional assistance. Tks
https://i.imgur.com/h1CTHTe.pnghttps://i.imgur.com/ar7eQ0o.pnghttps://i.imgur.com/YTB4fO1.pnghttps://i.imgur.com/LqtxK5t.png