I was able to cash out of my investment in bnktothefuture. IIRC, I was asked to complete KYC verification at the time of investment, and had to verify information similar to what I originally verified several years later.
yes, similar story with me, I was deemed compliant(and I know that I still am, and they should be too) and was able to invest two years ago , I provided exactly the same docs now. but these failed to get re-validated by their external provider and after three months now some of my docs are outdated and different(and issuing the proper ones now requires me to go to another country). and the fuckers just have no idea how to escalate and prioritize and follow trough. (and in case they do know what they are doing, its definitely a scummy outfit)
I would hope you understand why they need current KYC documents. I don't think you would appreciate it if your bank allowed someone with your old expired driver's license to withdraw cash from your account.
I have found their support to be not very good, and generally did not have a good experience with them. It took years for bnktothefuture to roll out a secondary market, and I believe caused investors to miss out on a bull run peak.
1) the docs were not expired when I tried to renew
2) I sent them updated(different set of) docs manually, several times that they ignored(refused to accept or assist with kyc update), also the external KYC provider is in unclear status (over 3 months now in "it may take 48 hours to review")
3) at one point I lost access to he site completely, now I can login, but no operations possible.
4) for weeks the KYS status page was stuck at the last step of " confirm and submit" (with no login to the site possible)
Looks like pretty clear case of shitting own pants on the part of bnktothefuture
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