Topic: Beware of Chips.gg - Casino dedicated to robbing their players (Read 369 times)

Mark it as resolved by editing the title and add words "RESOLVED" or its equivalence. The button to close the thread is at the bottom left of the page ["lock thread"]. Only you and mods has access to that button, no one else can, so it has to be you who lock it.

I confirm that I've received the full amount of my balance, topic can be closed.
Thank you everybody for your assistance and support.

The player has signed a binding agreement and his refund has been sent.

People do sleep, it has been less than 24 hours since our last post.

We do see your discord message was edited. The original message states: "also one question regarding kyc, is kyc due on first withdrawal or is it at a later point?"

Considering you have mislead everyone, we will still be allowing you to withdraw the remaining funds.

We would appreciate your patience with the matter.

Give it some more time. Around 12 hours have passed since their casino representative replied here and promised to solve the matter. I think they will. Their reputation hangs on it. They have brought some negative attention to their brand, people are watching, and they will want to solve this.

Just a little update on how things are going, what I've done today and the results:

1) contacted Chips Support & Admin Mailbox via Email: No Reply
2) joined Chips.gg Livechat: No Reply
3) contacted my VIP Manager via Discord: No Reply (while he's online for several hours)
4) contacted Sportsbook Manager via Discord: No Reply (he blocked me)
5) joined the Chips Discord Server & raised a ticket there (picked up by Mod & escalated to Admin): No Reply

So far, everything is going according to expectation.

I did exactly that a few hours ago, emailed them with a Screenshot of their post.
If they had intentions on doing this smoothly, they would have replied to me via email when they posted here.

Sending it to the originating address would result to a loss of the money, because I've sent it from an exchange, so I hope they try to get in touch.

Try to reach them through email or other communication you previously had, add a screenshot of the post their officials made above as an extra countermeasure and to make things clear. They'll most likely proceed by sending your balance to the originating address, so even with your account banned, it shouldn't be much a problem.

Let me know if there's no progress or any action from their side although you've attempted above step, I'll try to nudge them.

Thanks for your reply, and I heavily agree on both statements.
1) They could simply put a link referring to the Helpdesk Article in the ToS Segment that mentions restricted countries.
2) Without any public pressure I would 100% not have been offered anything (I have a Casino.guru complaint running too, to which they replied at the same time today). Tacyarg himself banned me and told me I would not be getting to withdraw my balance. To this day I have not received a single email back.

I'm also pretty sure they will drag out this withdrawal process, as my account remains banned and they're not willing to email me. I will keep this thread updated once I hear back from them.

That helpdesk article on their website was updated recently judging by the note written there. Regardless, that's not enough. The T&Cs must explicitly mention banned locations, which they don't.

At the very least, they can link to the helpdesk article in their TOS if they are lazy to update their terms properly, but they didn't even do that.

@elro123
To be fair, maybe the VIP host wasn't aware that German players are banned from the casino. It's his job to know such things, but maybe he wasn't paying attention. Either way, I can't claim that he invited you there on purpose to scam you out of your money. It's possible, though.

@holydarkness
I will be posting from a phone for a few days so I can't do much editing with it. It's tiresome making significant changes and working with tables on a phone. I will add it to my to-do list and check it when I get access to my laptop again.

It's amazing that we both gave the casino negative feedback for a case in the past. Since there was no development there, my only choice was to remove that trust rating. It didn't take Tacyarg long to create new controversy. My gut feeling is that he and his team are only willing to resolve this case because of their running signature campaign on the forum, and because it would make them look bad if they didn't. It's worth keeping an eye on this casino in the future.

Appreciate your decision, but you have to update your terms and inform your users by an email about this change. The restricted jurisdictions list is incomplete on your terms. Germany isn't mentioned there. A user is required to read the terms of your casino when the create an account, it isn’t their responsibility to read any articles from help desk. None of the casinos ask the user to check the restricted countries list by clicking on license validator link.

It is sickening that it took a week's public pressure to get a reply. You could have replied to any of my emails within the last 7 days. The Owner himself banned me and said I will not be able to withdraw, there was NO MISUNDERSTANDING.
I can see that you now implemented a warning on sign in for German users on your website, preventing them to log in, good!

Thank you for letting me withdraw, though. Since my account is still banned, how do we proceed here?

Dear OP,

Thank you for reaching out to us.

At Chips, we strive to ensure full transparency regarding our policies. As per our regulations, Germany is among the restricted regions, and this information is clearly outlined in the list of banned countries, which can be accessed through our help desk and by clicking the license seal in the footer of our website.

We understand there may have been some confusion regarding this, and we apologize if one of our agents provided unclear information regarding Germany’s status.

To resolve this matter, we’re happy to facilitate the withdrawal of your remaining funds due to this misunderstanding.

We appreciate your understanding and value your feedback.

Best regards, 
Chips

I will rather wait neutrally for the evidence to be presented (which has already been) and for the casino to give a comprehensive reply as to why someone who was directly invited and informed them of his country got his account blocked and why a blocked account cannot withdraw their funds.

When you make suggestive statements like you did, you are already leaning in the direction that the user could be the one cheating and absorbing the casino of any possible wrongdoing.

- Jay -

Message sent. Please wait a little.

---

For the time being, paging pmalek.

Do you mind to look into this sub-page and perhaps add them to your thread, Which casinos have IP blocks in place for restricted countries?? I have to agree that the comprehensive list is a bit... hidden from plain sight, since if people look into the ToS, they'll only see this:



Perhaps it'll be more efficient to add the above link to chips's "restricted country" column?

Thank you for your assistance, very much appreciated.

OP provided that evidence, four posts above yours.

Granted, the very part mentioning Germany was an edited chat, so if I have to explore on every possible scenario, I have to mull over a possibility that the edited chat originally didn't mention Germany. However, given OP was invited by their staff, I think the burden to verify the player's legitimacy is on their hand.

---

Let me try to notify their rep on the forum, see if they'll provide their side of this situation and/or resolving it. Gimme a little time.

In the meantime, please focus the discussion here and only here. Peeking into your post history, I can see that you also have a long discussion on their ANN [that I am yet to read, so I barely know what's that about, but I'm heading there right after this] as this will only complicate matters by making things harder to understand.

I'm from Germany, nothing in the ToS about Germany. The worst part really is them saying "Other Restricted Juristdictions" "as communicated from time to time" - no way in hell this is legally sound.



Have you seen the screenshots I provided? The Casino hosts a VIP Transfer program and they happily invited me to transfer from Stake.com:
https://chips.gg/vip/transfer

I do not know what to say in this matter as not much evidence has been provided.

OP has not submitted any proof that he was invited. We cannot assume whatever OP is saying is a gospel truth. If he was invited then he should show the proof and then we can decide who is wrong here.


I agree here he should have been allowed to withdraw what he had deposited. That is his money and the casino in not entitled to keep his money further the way they treated him is disgusting.

What country are you based on op? I went through their Toc and found
from your story though it clearly shows that you were invited by the Co host of chipp.gg which in one way will make more sense that they should have at least asked for your country of residence before depositing. I'm sorry about your loss mate. This is more reason you should make sure you go through these much details before depositing on any casino or online platforms it will help you evaluate some major issues that might arise later on. We hope to hear from their team here on the forum.

This is the normal process with all legitimate casinos, when entering the site, you are either not allowed to register if you are visiting from a restricted country, or the site won't simply open, an error like "you are restricted from visiting this site" may appear as a page on your browser.

And let's say the casino used to allow users from a certain but due to one reason or the other, they stopped, they site will always make available a time period that users who are affected are allowed to withdraw their funds before the opportunity becomes unavailable.

Anyways, it's unfortunate and I am not really surprised that this happened and chips.gg is the suspect here, several times I've come across this casino, even through signature advertisment on this forum, it never used to look like legitimate casino to me, but all the same, let me still give then the benefit of doubt and hope they will allow you withdraw your funds somehow, lets wait and see.

Thanks for your support, I registered to this forum specifically to warn people from Chips.gg, but I get many strange comments (you can check the ANN thread of Chips.gg) by Chips.gg affiliates not even reading my statements and saying yeah its basically my fault, I didn't read TOS.
But that is to be expected by people who benefit financially from Chips.gg blossoming.

I'm not too sure about them having an interest in solving this. 2800 USD is a sum that is not neglectable and will pay for a month for their support center located in the Philippines. Unless this complaint here reaches critical mass they won't do anything (not sure if even then).
They are not responding at all via Email/Live-Chat, also not in their ANN thread.

Assuming op's story is true, you are trying to defend chips.gg in the worst possible way. He was invited by a vip host, no one asked him to complete kyc, no mention of being from a banned country. There is no need for op to use a vpn or any other way to manipulate the system because he can simply change the platform without a headache.

There is no justification for the rude way he was treated while contacting support because a compromise formula should have been found that would satisfy all parties, including at least allowing him to withdraw his deposit.
The intentions cannot be ignored from the beginning because there is no justification for inviting users to other platforms without having the ability to provide support.

You are lucky op that you did not lose a larger amount and that you came here to warn about the risks of dealing with chips.gg. I hope you reach a solution with the platform because it has not been involved in any suspicious activity before and seeks to establish a good reputation.

Good call, here's the discord convo:

https://gyazo.com/5616efc0cdb6100d4e59d1f902748dda
https://gyazo.com/85ff821708bf217741b6a5c32f6a255a
https://gyazo.com/7166997bda86c14c9e2e99af3934326a
https://gyazo.com/3b6494a3fc402334a5de82c9754fbab1

You must need to add some evidences here. We know it isn't possible to add evidences from account while you are banned. But you can share some screenshots of your conversations with Chips.gg VIP host. Usually, the VIP host communicates through Telegram or Discord on this casino. Why don't you share your conversations with your VIP host?

I thoroughly read the Terms of Chips.gg - and there is nothing to be found about not accepting customers from my country. Why would I sign up to a a casino that does not accept me as a customer? It does not make any sense.
What Screenshots do you want to see? I obviously cannot access my account. I made a screenshot when I was still logged in at the moment where they linked me the Help Article and banned me: https://gyazo.com/9df76c96c72074684dc7481917dae00c

While I appreciate your response, I see that you're getting paid by Chips.gg - so naturally your response is biased. But you seem to completely ignore that there is no way for a new customer to find out whether they accept me as a customer or not - because they don't list it in their terms. They know my Geolocation by IP and let me register, deposit and play.

Users shouldn't be allowed to register or deposit on any online casinos that restrict the users location, but the truth is some users always want to force their way in, can we blame the casino for that?

Some users believe that they can't be caught, they have forget that they once use their device to visit the casino and that's why they get the non supported location message? The next thing they will do is find a VPN and use that to register.

I am not saying that this is exactly what happened but majority of gambling are guilty of this habit, maybe OP don't even bother to read the terms of service who knows? OP I will wait for your proof first, drop screenshots just like others asked for and let's start from there.

Thank you for agreeing.
I privately shared the Live-Chat conversation at my complaint on Casino.guru: https://casinoguru-en.com/chips-gg-casino-player-s-withdrawal-is-delayed-due

While the conversation is not really deep (a total of <10 messages before I got banned & ignored) it's too confidential I think, I'd have to blurr out too much for it to make solid sense.

I had two cases before where a Casino stopped offering their services in my country but they gave me a grace period to withdraw before closing my account.

Do you mind sharing screenshots of the full conversation you had with the support team here, blurring out all sensitive information of course?

I can see that you already replied on their ANN thread here, so this should be taken as a scam accusation and should be made in that board with all relevant details.

In cases like this, users should not be allowed to register or deposit on the site if their region is restricted, if they are allowed to do this, then they should be able to withdraw from their account before it is locked.

- Jay -

Dear Community,

I want to bring something to you attention regarding the Online Casino Chips.gg

Chips.gg invited me for a VIP Transfer from Stake (I'm a semi-highroll player) and offered nice bonuses (Raw Deposit, High Sports limits, etc). Registered on 25th of September, deposited, played, withdrew something, everything fine.
Within the next 48 hours I managed to get some solid wins and when I tried withdrawing something two days later (27th of September) my withdrawals were closed, so I contacted live support.

The Live-Support agent asked me to do Level 1 KYC - no problem, done that. Then right after they asked me to do Level 2 KYC (ID + Face verficiation) - I said alright, nothing spectacular. I wanted to upload my ID on their Website and then the Agent intervened and said I must wait in Live-Chat for a Link to a third party site to be generated where I then would have to do KYC. I didn't agree at first because they even refused to email me that link, but in the end I did it because I had no choice.

5 Minutes after completing KYC, the Casino's Owner entered the Chat and banned me immediately - the Livechat session was still active though. I asked him what's going on and why they are scamming me, he answered:

10:31 AM | Tacyarg from Chips: Hello, I am sorry to inform you. Your account will remain closed due to you playing from a restricted country.
He then linked me a list from a subpage of Chips.gg (that has no direct links anywhere on the Chips.gg Main site) where they list basically all major European Countries as restricted. However, they knew from multiple channels that I'm playing from a restricted country (their VIP Manager who invited me knew, they knew by my IP and by my profile too).

This is when all communication dropped, no replies on Chat, no replies via Email, nothing. Until today, they are refusing to pay out my balance of 2801 USDT.

This is the link to their subpage: https://help.chips.gg/en/articles/9509593-restricted-countries
While in their terms they mention nothing: https://chips.gg/terms/casino


Any legitimate Casino warns their customers (or even prevents them) that they are not accepting players from their country - a few examples: Rollbit.com (Warning Pop-Up) - Bitsler (Warning Pop-Up) - Roobet (Warning Pop-Up + escorted off site).
Friendly reminder that this casino is designed to lure customers in by inviting them and once they accumulated a solid balance, they will ban you and steal your entire balance. Stay away!

Discord Convo with their VIP Manager Niklas Christiansen, where they invited me as a german player:
https://gyazo.com/5616efc0cdb6100d4e59d1f902748dda
https://gyazo.com/85ff821708bf217741b6a5c32f6a255a
https://gyazo.com/7166997bda86c14c9e2e99af3934326a
https://gyazo.com/3b6494a3fc402334a5de82c9754fbab1

Screenshot of balance at the moment of the Ban (and internal linked Restricted Countries list):
https://gyazo.com/9df76c96c72074684dc7481917dae00c


Chips.gg TOS: You are aware that the right to access and use the website and any products there offered, may be considered illegal in certain countries. We are not able to verify the legality of service in each and every jurisdiction, consequently, you are responsible in determining whether your accessing and using our website is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside. For various legal or commercial reasons, we do not permit accounts to be opened or used by customers resident in certain jurisdictions, including the United States of America (and her dependencies, military bases and territories), Australia, United Kingdom, Estonia, Netherlands or other restricted jurisdictions (“Restricted Jurisdiction”) as communicated by us from time to time. By using the Website you confirm you are not a resident in a Restricted Jurisdiction.

Nothing mentioned about Germany (where I'm from) and a not legally sound wording marked in bold.