Hello, I recently signed up, became authorized at, and sent funds to an exchange called Trade by Trade. I proceeded to trade BTC for FLO, as I wanted to get some FLO coins. I then tried to withdraw the FLO coins and the message "Withdrawal Failed" would pop up. No explaination, nothing. So i sent a support ticket and waited 24 hours. Nothing. I reached out on twitter and facebook and they finally responded to my support ticket, here is the response;
Michelle Burns
Staff – fa 32 minuts via Email
Dear user, Thanks for contacting us. Apologies for the late reply. Kindly note that for now, users are only able to withdraw BTC, TCN and LTC; not USDT or FLO etc. We are currently working on making other cryptocurrencies available to withdraw, for this reason there is the option for you to withdraw other coins such as USDT and FLO etc. Sorry for any inconvenience caused. However, we have a solution! Note that you may trade/ sell your USDT or FLO COINS for BTC or TCN and withdraw those after it has been traded until the withdrawal tool for other COINS are completed. Thanks for your time and cooperation. Best Regards, TBT Support Team.
So i read over the terms of use for a second time. There is NOTHING that states that this is the case, in face the FAQ even states this;
General
General FAQs
Can I transfer my tokens to other platforms?
Yes, you can transfer your tokens to other platforms....
The terms of service state this;
Trade By Trade does not allow Users to exchange Tokens for money; Users can only exchange Tokens for other Tokens. In order to fund your Account and begin trading, you will need to first procure Tokens. Once procured, you must send Tokens to the address provided by Trade By Trade and wait for the balance to appear in your Account.
17. OWNERSHIP OF TOKENS
You hereby certify to us that any Tokens used by you in connection with the Platform are either owned by you or that you are validly authorized to carry out transactions using such Tokens, and that all transactions initiated with your Account are for your own Account and not on behalf of any other person or entity.
So long story short, I am being scammed. I was lucky to pick up a sell order after 16 hours, but now there are buy orders to even dump the coins that I WANT. This is unethical and unacceptable, please DO NOT send your tokens or business to this scam of an exchange.
Thankyou very much for the information you provided, this serves us as a warning not to trade on on this Exchange. And this is the main reason also why I dont like to trade in a small Exchanges. I just use Bittrex, Binance, CoinExchange and Kucoin and Idex for the fear that there are issues always on Withdrawals and Deposits thats why I avoid other Exchanges.