Topic: BEWARW CEX.IO CHEATING PEOPLE OF THEIR MONEY (Read 225 times)

Dear GeneralJarmen,

We are glad to inform you that your deposit has been successfully refunded back to your bank account.

Please accept our apologies for such a delay in resolving the issue and for all the inconveniences caused.

Should you need any further assistance, please feel free to contact us.

Dear GeneralJarmen,
Please accept our apologies for the inconvenience caused.

We can assure you that you will receive your money but we kindly ask you to understand that since the nature of cryptocurrency is still an unregulated feature within the bank industry, delays for cryptotransactions may appear.

Our team has sent an email to you recently with more detailed information on your issue.

We would like to highlight that your case is under the supervision of our finance department and it is checked by our specialists few times per day.
In order to provide you with more accurate information, we have sent a request to our payment provider and currently, we are waiting for a reply. Please be assured that we will update you as soon as possible.

Also, I kindly ask you to inform us once the funds will be available in your bank account.

Thank you for understanding.

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

up108984857

At least you got this deposit at the end.

Still took a long long time though and you had to write a scam accusation just to get a response from support staff from their site which is pretty absurd. CEX, I see your ads every day on youtube/google. Instead of investing all of your money and time in advertising your site, why not try to solve your current issues with fiat banking?

It's nice to see that you're trying to make changes, but clearly you've been having issues with fiat banking system for not just a few days or even weeks now. Been going on for months for both deposits and withdrawals.

Hopefully you can get your stuff together. I used to like your exchange for the fact that you could trade GH/s on an open market.

Thank you for confirming the information here.

Unfortunately, the process of crypto-related transactions is different and more complicated than traditional bank wires between 2 physical banks.
We are currently working on improvements of all the payment options as we do understand that such situations as yours are very confusing for our users.
Your feedback helped us a lot both from customer support and financial sides.
We will do our best to get better and more efficient for our users soon.

Dear Rex_DT7,

Thank you for your prompt response.

Let me assure you that right after your feedback with the delay in response to your queries we've also investigated the situation and took all the needed actions to prevent such things in future. 

Please be informed that your funds have already been credited to your account.

The delay in the process has been caused by missing reference and order number. You or your bank manager haven't put these 2 fields in the first place making the transaction. Thus, the investigation process between our banks took some time.
This information should be included in payment appointment while initiating wire deposit in order of successful payment processing.
It was stated altogether among the bank details on a deposit page of your CEX.IO account.

We do apologize for the inconveniences you've experienced due to this delay and kindly ask you to be more attentive with bank details during making any further wire transfers.

Feel free to contact us in case of any other queries 24/7

Hi guys,

Just for information the deposit is now showing on the exchange. So, I would consider the matter closed with bad taste in mouth.

I would agree with you guys 60 days is alot and its an issue if you are an active trader. My confidence has definetly been shaken.

As for CEX.IO, I would say please automate ur bank transfer services or improve the process with banks.

I seriously never wanted to come and write under this section here but then it seemed a neccessity.

I completely lost it at this. Are we still living in the days where there is only mail and internet wasn't a thing yet? Oh wait, even back then bank transfers wouldn't take 60 banking days to complete! You could probably take a cruise and go around the entire world in 60 days.

International SWIFT transfers will take up to only 3 days at max. SEPA transfers take 2 days at max.

What transfers are you using, CEX?

If your banking partners are not even competent enough to process a normal transaction within 2 weeks, then you should probably just stop contacting them altogether.

60! What the heck! Let me check my calendar again. Yes, it's 2018 and not 1975 so how can it take SIXTY banking days to process a wire transfer!

Wait... sixty banking days would mean a 5-day working week which translates to 60 / 5 = 12 weeks! And 12 weeks = 3 months! Three months to process a wire. These fraudsters must be joking and must be laughing all the way to the bank! They probably think everyone here is too stupid to realize that a SWIFT transfers takes just hours to reach the destination bank. ACH works just as fast. OTC cash deposits even faster.

They have the audacity and nerve to make a mockery of their customers.

First of all thanks for reply.

60 days is not far so I will wait.

Also the support could have told me 60 days rather they choose to stay silent on the matter for 2 weeks without any response.

Dear Rex_DT7,

Thank you for sharing your feedback with us.
Let me apologize for the delay in response.

I have checked your case very properly and want to draw your attention to the point that the processing time for wire deposits/withdrawals is from 2 up to 60 banking days.
These terms depend on banks, providers, partners and can vary on the policies and specifics of our users' banks.
Also, the delay can be caused if our users or their bank's payment providers accidentally make a mistake or cut any of the CEX.IO's bank details which are mandatory for use for wire transfers.
Unfortunately, such situations happen quite often. Thus, investigation process where the mistake was done and finding the solution take time and causes the delay in the end.

You could see the next information shown on your screen about the terms right before getting the bank details to process your deposit:

"Due to the specifics of our payment partner’s operations, we cannot guarantee payment processing time. Currently, transaction processing may take 2 to 60 days.
We would like to emphasize that every single deposit and withdrawal was received by our users since the company was founded in 2013.
Our team is working hard on service improvement and soon will be able to provide you with faster and more convenient payment options for wire transfers in USD.
I have double-checked all the risks and acknowledge that CEX.IO should not be responsible for the outcomes of my actions. It also concerns the risks of losses and lost profits in case of payment delays.
Rest assured that our Financial Team is working on the investigation of your case very properly and as I've already mentioned above this process takes time.
We kindly ask you to remain patient and would be grateful for the cooperation on this matter.
This would definitely help us to speed up the solving process of your particular situation.  

Please expect the response from the Financial Officer to your email in the nearest 48h.

Hi,

As many people have already complained against CEX.IO. I am here to add another one.

I have deposited 5000 usd on 11th February and it never showed up on the exchange however their processing time is 14 days. I have tried my best to contact support and they asked me to give them time and to provide transfer details that were given in full. Now they have stopped replying to the ticket and even tried to close the ticket without a reply (Request #681848).

Be careful people this place is not trustworthy. Let your friends know the exchange can be extremely unhelpful and will cheat you of your money.

Also file complaints to the authorities so that they can be investigated.

Posting links for complaints:

FBI : https://www.ic3.gov/complaint/default.aspx

UK Police : http://www.actionfraud.police.uk/report-a-fraud-including-online-crime-questions

P.S. also let you know that that this is not my first deposit here and I started trading here after small transfers and withdrawal even when I saw so many complaints against them here. My first experience here was fine but after this episode I truly believe I have been cheated of my money.

Please complain them to authorities as much as possible. Also leave comments here if you have also been cheated. So more people can read and stay away from them.