Let me understand, if you don't have an account there and you don't use their platform, why would you want support?
To provide an update to a possible scam to them and while the process would have been going on make an assessment on their customer services.
I don't think binance is all that bad? But yeah, like bitmover asked, any particular purpose for contacting customer support when you aren't even their
customer technically?
Personally, I would rather choose a live-chat over support-ticket system, but if they do take a long time to respond, maybe yeah they need to figure their shit out.
Also curious, did you contact them here:
https://www.binance.com/en/chat ?
I mean if the live chat and emails dont work; join the community channels and perhaps you can get the info you're seeking from one of these channels:
https://www.binance.com/en/communityI would prefer live chat too on the basis it works but having to see an automated message stating waiting time is greater than 60 minutes then keep the browser open for almost 5 hours and receive no message or email simply not good enough, they should have a better process in place.
Yes I did use this:
https://www.binance.com/en/chatI did exactly as you did. On few minutes time, check the response.
It was sent to me through email, how is this different from the support ticket? It is just like the same if you check it.
Thank you for the screenshot. I never received any email, I tried to join the chat on numerous occasions but they never sent an email.
If you have a Binance account did you use the email address associated with your account or did you sign in as their customer then ask for live chat? maybe that made a difference.
Right in the Live chat there is an option to open a support ticket, but It doesn't come off directly. You have to first interact with the crap-ass bot.
I could not get past the bot to
support ticket but support tickets do not exist any more, they only use live chat. Can you provide a screenshot?
A few weeks ago when I was discussing the possible scam via a support ticket then when I wanted to update them I replied to the support ticket but received an automated response stating all their support tickets for all users were closed and all being asked to use live chat instead.
