That was unintentional and likely due to user volume that time. If you check their
TOS, they mentioned about by using their service you agree that "BINANCE shall not be liable for any of your losses".
There will always be an uncontrollable situation like this. It is happening on other exchanges as well and just like Binance they are and will not be giving refunds. If you still want to trade, consider that it might happen again. Also, work for it and don't ask for donations.
About the unintentional part I don't agree.Immediately they listed BCN, they disabled a lot of features like transferring BCN from another exchange to Binance. The transfers were arriving many hours later when the price had dropped far! The BCN pump and dump was a Binance inside Job - There is evidence out there!! Its part of the gimmicks that exchanges play to make money.Yesterday Binance listed Augur (REP) I watched the price drop from 0.018000 BTC to 0.006100BTC in seconds.The price would immediately rise to 0.006700BTC in a minute and drop to 0.006100BTC in a minute.The price would them move up to 0.006300BTC and drop to 0.006000BTC though volume was going up.This is outrageous manipulation by the exchange. Unless moving forward,exchanges are ratified and controlled,their users will continue to be fleeced.Have you seen how exchanges have their own bots inflating a coin price immediately you view it and dropping it a few minutes if you don't act so you buy at a higher price? Some exchanges fake up trends so they catch short traders in bull traps.From my experience,we need to have honest exchanges.Maybe my experience will be the birthing of neutral exchanges that make money honestly without causing unnecessary pain to their clients.The Crypto world is great but has a lot of gaps that's need to be fixed because if it's not done,a few dirty people will benefit and cause a lot of clean people pain.If this trend goes on,most traders will leave trading,most coins will go extinct and the Crypto world will be meaningless.This is one of the many reasons why government's across the globe are looking for ways to control Cryptos!
Prominent traders won't talk about this because most of them are stakeholders in this happenings.They even tweet about listing days before Binance does the actual listing.They participate in fleecing other traders so they benefit themselves!
My experience is painful, I don't know when I will recover from this but I would not want anyone to suffer the same.Advice to traders,BE CAREFUL ON NEW COIN LISTINGS ON BINANCE. THAT'S WILL KEEP YOU AWAY FROM LOSSES AND UNNECESSARY PAIN!