listen I am sorry for my "rudeness" but if you want to stay in business I suggest you not tell customers you will "cease to communicate with them further" because they say something you don't like.
Besides anyone would be super pissed.
Your auction site has hardly ANY business at all. In fact you stated yourself that "there was only one auction that sold that day"
and after I send you three emails, open up a support ticket and send you a PM on the forums
almost 3 days go buy
and FINALLY YOU RESPOND, KNOW WHAT HIS RESPONSE WAS?
Hello,
Please supply the auction number so we may investigate.
Regards,
Justin
_____________
of course I was super pissed, you could of easily just looked up the auction I was talking about, but instead you give me this bull crap line, just to delay things further.
you need to get off your high horse and treat customers with at least enough respect to pay attention to their concerns especially since your doing such little business that my auction was the only one that sold on that day.
The problem to begin with was that your site has ABSOLUTELY NO INFORMATION AT ALL on how your site works, on what happens after a sale is made. There is nothing at all.
In fact your site recommends people use Clear Coin for transactions and Clear Coin does not even exist?
so here we are I completed a sale and your site has zero information on what to do next. The buyer sent his coins to an address that you provided him, with no instructions on what to do next!?
Now check this out. you say that it is our option to have you forward the coins to us. now why does it not give us any other option on your website?
If you dont want customers like me to get pissed off then please provide some kind of information on your site about how things work
dude your attitude is totally screwed up you act like we should be grateful to be customers of your site,
you really need to re-evaluate the way you do things if you want this site to succeed.
Understanding that this issue is closed as we are working with the buyer to see what happened. I would like to clarify your misinformation. We apologize to others for this long post but, it is necessary to correct the lies.
1)"and after I send you three emails, open up a support ticket and send you a PM on the forums almost 3 days go buy..."
-- The short answer:
All of your contacts were within 48 hours of each other. Additionally you were notified within 10 minutes of opening a ticket that we received your support request. We additionally answered with a non-automated message within 24 hours of the support request being opened.
The long answer:
Support ticket was opened on Wed, Sep 7 2011 12:40pm. Response to support ticket sent on Thu, Sep 8 2011 5:03pm. E-mail was sent on Tue, Sep 6, 2011 at 2:13 PM. E-mail was read sometime on Sep 7. During the day it was realized you had opened a support ticket and information was merged. You were notified on Wed, Sep 7 2011 12:45pm via e-mail that a ticket was opened. On Thu, Sep 8, 2011 at 1:10 PM you were notified once again, in case you did not receive the other e-mails, of the support information and how to access the ticketing system. Forum message was sent on September 07, 2011, 05:10:27 PM. No record of replying to that as we probably did not due to our previous communication.
2) "there was only one auction that sold that day"
-- Please do not make up things we did not say:
"...the only $100 money pack auction we have closed in the last 72 hours is auction ID#979." is the correct quote.
3) When you send the following message is it not appropriate to ask for more information?:
-- "Hello I sold an item yesterday, someone bought $100 moneypak for 15.73 bitcoin, the buyer says he paid the auction, which I assume went to biddingpond, how do I go about getting these coins so I can complete the transaction?
thank you. "
4) Who is delaying things when we ask for information and you send the following reply?
-- "Are you serious right now?
You have so many auctions that you can't possibly find it based on the information you already have right?
Please don't patronize me , my Userid on your site is coinsforcash I sold a $100 moneypak and the user paid the 15.73 btc to the address you provided him on 09/06 I already sent you the block explorer proof that this was paid . Please forward the coins to my address I listed on my account immediately .
Thank you. "
5) "The buyer sent his coins to an address that you provided him, with no instructions on what to do next!?"
-- This has yet to be determined. Additionally, if the payment was sent to the auction address you would have received it automatically at your given payment address. There is no need to inform the buyer of that as it is seamless when they send it to the address in the auction. This is further explained to the seller multiple times in multiple areas on the site.
6)"Now check this out. you say that it is our option to have you forward the coins to us. now why does it not give us any other option on your website?"
-- Just tell buyers in the auction description the appropriate address to send to.
7)"In fact your site recommends people use Clear Coin for transactions and Clear Coin does not even exist?"
-- Thank you for that information we will be correcting the message that we missed.
"If you dont want customers like me to get pissed off..."
-- We do not want customers like you. We are also positive with an attitude like this selling online that your feedback profile would eventually reflect this.
9) "you really need to re-evaluate the way you do things if you want this site to succeed" and "You can bet I wont be using this site anymore"
-- Thank you for your input. Please don't, your account has already been disabled.
10) "..dude your attitude is totally screwed up you act like we should be grateful to be customers of your site.."
-- We are grateful for every good mannered, honest, fair and patient member of our site. We do not have customers, we have members of a selling and buying community that we are very grateful to have.
