Topic: bitcasino.io SCAM ALERT (Read 270 times)

https://bitcasino.io/pt/casino/live-dealer/evolution-live-blackjack

Ultimately im having absolutely no luck with this cryptoworld
Now last thing happened to me i'd like to share it with you guys

playing blackjack normally and very low limit i was dealt a hand with PP ( Perfect Pair ) attached the image for reference
then the when was the guy next to me on left turn, dealer miss dealt a hand ( don't know if is intentionally or not ) and then couple minutes, the supervisor came and cancelled the hand, AND OF COURSE I DIND'T GET CREDITED for the 39mBTC winning.
That's why im complaning it here


https://imgur.com/a/1IG4g

And support chart record

I'll pump this topic every single day until they solve this discrepancy

EDIT...
After few hours they realized their mistake and refunded me all the corresponding coins
Cheers!!!

Daniel
9:48 am
Hello. How may I help you?
ethereumpy
have you get responde from your provider already ?
Daniel
As we could check the round was indeed cancelled by the game provider and funds were returned to all players. We are still waiting for the game provider reply regarding the reason to the canceling of that round.
ethereumpy
actually i don't care why you cancelled that, in fact the bet was settled and cards were dealt, clear winning proof on picture
if you or your privider cancel that, that mean stealing
Daniel
Please note that this round was cancelled by the game provider and we are waiting for the explanation why this took place. We can let you know with the reason as soon as there is more information provided
ethereumpy
so you're confirming now that i won't get paid for that hand is that right ?
Daniel
We are waiting for the final confirmation from game provider. Your stake amount was already returned to your account
ethereumpy
cmon mate, i won THAT PERFECT PAIR BET thats 20x my wager
i dont care the initial stake
when will i get answered is the earning will be paid or not
 Read
Daniel
Please be informed that as the round was cancelled by the game provider, we are still waiting for the reason regarding this matter, your initial bet amount was returned as so was for all the players aswell
We will follow you up as soon as we receive the answer from the game provider

Daniel
8:11 am
Hello. How may I help you?
ethereumpy
hey regarding the last hand i played at your live blackjack
i wont a PP bet, then you cancelled the round after my hand is dealt
and i didn't get credited for the winnings, what is going on ?
Daniel
Let me check
One moment please
ethereumpy
btccasinocheating.png
btccasinocheating.png
this will not end well since i have the proof and also im member of bitcointalk, and i'll definitely report this on the board if you don't take a fair decision of this hand
Daniel
One moment please
As I can see your last confirmed bet was a win
ethereumpy
you did't credited my winning because you cancelled the hand
there are missing 39 mB
Daniel
Your last confirmed bet was of 3.5mBTC and you won 8.5mBTC. I will forward this to the game provider to confirm if there was any bet after that
ethereumpy
negative, the bet what 1.5 mB on PerfectPair and 7mB on a split hand
please escalate this to your supervisor to solve this immediately otherwise i'll report your MODUS OPERANDI right away
 Read
Daniel
Please be informed that we are checking your related issue with the game provider, we will follow up by email once we have an official reply from them