I was playing nothing but .20 euro bets at the time and only clicked spin.
All of a sudden the spin didnt work.
I see my balance go to 12 ~euro
See my bet is now 25 euro for some reason
contact support
Obviously angry and said the word damn.
Rather than providing any help or checking anything they immediately responded I need to be civil and that there is no discrepancy immediately, they didn't check jack.
Avoid bitcasino and their rude bullshit support.
I was at around 37 euro, so why the hell would i even bet 25 euro?
Rather than checking anything (they literally responded immediately telling me to be civil because i said damn and saying I raised it they checked their side) they went completely rude and apreshit over the word damn and ignored anything i said.
Now im left with 1.74mbtc which i cant withdraw even then, so im gonna keep going but the result is clear theyre taking it all after i was up.
Fuck them fuck their bullshit
AVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOID
All of a sudden the spin didnt work.
I see my balance go to 12 ~euro
See my bet is now 25 euro for some reason
contact support
Obviously angry and said the word damn.
Rather than providing any help or checking anything they immediately responded I need to be civil and that there is no discrepancy immediately, they didn't check jack.
Avoid bitcasino and their rude bullshit support.
I was at around 37 euro, so why the hell would i even bet 25 euro?
Rather than checking anything (they literally responded immediately telling me to be civil because i said damn and saying I raised it they checked their side) they went completely rude and apreshit over the word damn and ignored anything i said.
Now im left with 1.74mbtc which i cant withdraw even then, so im gonna keep going but the result is clear theyre taking it all after i was up.
Fuck them fuck their bullshit
AVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOIDAVOID AVOID
Hi absurdmercy,
We have been in contact with our game provider Tom Horn Gaming regarding your case. They have checked this game round and everything was working fine during the round and no errors were found.
What I believe what happened in this case (and once happened to me with max bet 100 €
) is that your mouse cursor moved towards "max bet" while you were spinning. Your balance was 37 €, therefore if you make a maximum bet it will be done according to your balance (on this slot) and it was set to 25 €. Then you have to click spin again which you probably did out of the habit without noticing the changed bet size.As a gesture of goodwill, we have added 20 free spins to your account. You can use them on Money Farm.
Cheers,
Karl
Bitcasino.io
