Topic: Bitcoin-central resumes operations (Read 5404 times)

Should be Euros

How do I withdraw Euros?

To withdraw bitcoins, visit the page "withdraw euros" under " account". Enter the amount you want to withdraw to your personal bank account. This is the bank account that you used to fund your account and specified during account registration.

Wire withdrawals stuck in Nirvana
Opened 5 days ago by Adrian Golser (BC-xxx)
Status : Pending
Hello, I am writing in regards of two SEPA-Withdrawals that appear to be stuck for several days now, even after I received confirmation that the payout has been processed. The transaction numbers are 24224 and 304846, sum is xxx EUR each to different accounts in my name. I checked with my bank and they never received the transaction, so I assume the problem is on your end. Some additional info: There was another transaction that was returrned to my bitcoin-central account with the additional info "compte solde" (ID 284940, xxx EUR). Also, there was a withdrawal that was confirmed yesterday (ID 358049, xxx EUR) which I have received today. Please check what has happened and either proceed with the payouts or return the funds to my bitcoin-central account. Thank you very much Adrian

Pierre wrote, 4 days ago
Hi, The following wire went through per our CIC bank statement: 13/04/2013 13/04/2013 VIR 304846 - xxx EUR There was no reject since then. So your bank has the money. I will look up the other one but it could be the same story.

You wrote, 4 days ago
Hello, It would indeed be very interesting to see what has happened with the second transaction, because it was transferred to a different bank and is just as non-existent as the first one. So two different banks are supposedly holding a xxx EUR transaction while one of them happily transfers a xxx EUR transaction a week later? Please take the time over the weekend to make sure that the money has been transferred to the right accounts, not been sent back rather than rejected, not been transferred to a wrong account etc. I have been in contact with the VR-Bank, who in a telephone conversation confirmed they have never received any funds from France or Paymium. On Monday evening, if I don't have a conclusive answer on why and how my funds were lost, I will order a bank investigation for both accounts (25 EUR ea) which I consider you to be liable for, since I have brought this matter to your attention in full detail and all information present already. They will show that these payments have not been routed over SWIFT with my account as the beneficiary. Furthermore, I will publish these conversations on bitcointalk, where wild speculation on the meaning of the phrase "compte solde" will prove most entertaining. Personally, I am sure that this is just a minor clerical error, but it will not get solved if you insist that I or my banks have already received the money. Do your best, Kind regards Adrian

You wrote, 4 days ago
Hello, I just received an Email with a copy of the bank wire for withdrawal 304846, which explains why I never received the money. The associated bank account (DE4970xxx) has been suspended. The payout mentioned above was requested to be processed for bank account "xxx" (DE3077xxx), the order 294224 for bank account "xxx" (DE46710xxxx), for which I suppose the transfer has been made to the suspended account as well. Screenshots of the withdrawal requests are available if needed. I am glad we could clear this up, as I suspected it was a minor clerical error and a bit of confusion. As for your transfers: I cannot tell you what will happen to them. I recommend calling xxx (http://www.xxx.de/) and make them return the funds, if they haven't done so themselves yet. I no longer have the possibility to contact their support but I might be able to help if you can't find anyone who speaks French or English. Please return the funds to my bitcoin-central account. Kind regards and thanks for the help Adrian

Well I am relieved to say that my sepa withdrawal showed up in my bank account today, thanks

I'm waiting for the email replay... I hope I can access my fresh bitcoin, I need it for buying stuff (yeah some people still use it for that...).

EDIT: I got the link thank you. I've made a bitcoin withdrawal, it's displayed as "Done" but there is no trace after a few minutes ?! Should I expect delay or something ?

UPDATE:

Following the DDoS attack of today, verified account holders can write to [email protected] to receive a signed message with an alternate url.

The message will be signed by Davout whose public key is available from the Web of Trust on Bitcoin OTC.

UPDATE:

Following the DDoS attack of today, verified account holders can write to [email protected] to receive a signed message with an alternate url.

The message will be signed by Davout whose public key is available from the Web of Trust on Bitcoin OTC.

How condescending .

I would advise them to consult an indpendent company for a complete security audit of their IT systems.

I was also been able to withdraw BTC funds from Bitcoin-Central.

I don't think we must distrust Paymium, but I think they have massive problems with the increase of interest in Bitcoin, just like the other exchanges. They are a little company (like all BTC companies, even MtGox). I hope they will be able to scale up the infrastructure so we continue to have a trustworthy EUR exchange.

UPDATE:
We expect to be back online in the next hours.
Please appreciate the fact that we have had to accomplish two tasks in a very short time:
1. reconfigure our servers environment to upgrade the security: this was the cause of the service suspension.
2. thoroughly audit and review a large amount of logs and transaction data to make sure everything was in pristine condition before we display the accounts and allow new transactions again.

The review and audit turned out to be more time consuming than we expected.
Bear in mind that this was no routine since bitcoin-central had run uninterrupted for the past 27 months, i.e since its inception in January 2011.
Again, we thank you for your patience, specially those of you who are sending support messages or are simply not contacting us with inquiries at this time.

April 6th, 2013 - 11:30PM CET


The service was taken offline last Monday, April 1st, to upgrade security after discovering a security breach. Now that we are finished with the security upgrade, we are resuming normal operations of our service with the exception of the creation of new trade orders.

Funds received by bank wire during the service suspension have been credited. Confirmed Bitcoin-Central and Paytunia EUR or GBP withdrawals requested before March 28, 2013 at 21:10 by verified users have been processed on April 2nd. Fiat currency (EUR, GBP or USD) and BTC withdraws are available.

BTC withdraws will be processed manually for the next couple of days until we switch back to immediate automatic withdraws. This temporary restriction is meant to allow careful monitoring of our operations in the initial phase of the recovery.

All bitcoin addresses have been changed to new ones. Please do not send to your old addresses as they will be deprecated. Your bitcoin balance is NOT affected by the change.

Because orders could not be cancelled during the suspension of the service, especially sell orders at a price below today's market prices, we have deleted those pending orders created before the suspension of the service that could be executed immediately.

For example, all asks below 120 EUR/BTC were deleted. No trades have been reversed. We also don't want to take anyone by surprise and as such give a 24h notice before trades start to get executed again. During these 24 hours you will be able to place and cancel orders. The order book will not be updated until the trading engine is restarted

When the trading engine gets restarted they will be executed normally.

Orders that are more than 20% off the current market prices were NOT deleted as they are not going to be executed immediately. You can now review the order book and decide as to whether to keep or delete these "old" orders.

On Sunday, April 7th at 11:00PM CET/Paris Time, full trading will resume with the ability to create and cancel buy and sell orders.

Again, we apologize for the service suspension and the inconvenience of having your funds tied up for a week. With full knowledge of the fact that your funds were held secure in spite of a vicious hacker attack, we thank you in particular, for your continued use the trading platform.

Do you even realise how ridiculous and empty that sounds?

Yeah this is no good.
If they don't bring it online quickly I think its time to send a team to France.

we thank you in particular, for your continued use the trading platform.