Hi,
Two days ago a friend tried to deposit BTC on his Cryptopia account from a Kraken account. He generated an adress in Cryptopia to deposit the BTC, which he used in his Kraken account.
The amount doesn't show up in his Cryptopia account however and when he tries to do it again a different address is generated.
I checked the address to which he made the deposit on https://www.[Suspicious link removed]/ and the amount is definitely on that address. Is there anybody who can help us with this issue please?
Thx
Sven
Two days ago a friend tried to deposit BTC on his Cryptopia account from a Kraken account. He generated an adress in Cryptopia to deposit the BTC, which he used in his Kraken account.
The amount doesn't show up in his Cryptopia account however and when he tries to do it again a different address is generated.
I checked the address to which he made the deposit on https://www.[Suspicious link removed]/ and the amount is definitely on that address. Is there anybody who can help us with this issue please?
Thx
Sven
The best thing to do is to contact support asap to notify them of this issue.
If you can confirm that Kraken has sent the amount and it's confirmed on that end, then it's definitely something on cryptopia's end that was not done right. I think that as jhenfelipe said, since there is only one deposit address on cryptopia per coin and you can't change it yourself, your friend *probably* deposited to the wrong coin's address. There are numerous bitcoin forks that are being traded, and they all have similar addresses.
You should check through all those coins with BTC in its name to see if he accidentally deposited to any of these addresses. Just copy their deposit address and search it up on a block explorer to see if any funds have went there or not. But again, let Cryptopia support know first, because even if you find which wallet you sent the funds to you'll require their assistance. Or, it could be something else entirely that is out of your control.
