Consider:
1) The item is a diamond ring. The buyer says he opened the package, it was empty, and he refused it. The seller says he shipped the ring and got back an empty, opened box. What do you do?
2) The item is bitcoins. You know the seller shipped the bitcoins. The buyer claims the payment (PayPal, credit card, whatever) was unauthorized. What do you do?
If you don't solve the actual problems, what am I paying you 2% for?
Hey Joel,
First of all, we would contact each party and try to come to a resolution. If it doesn't work, then we will investigate the case and freeze the Bitcoins until it has been settled. Since a diamond ring can be expensive, we will require anything over $250 to be submitted. The submission process will require the buyer's first/last name, and address. As well as the seller's first/last name and address. If it isn't settled through our investigating process, then we will contact Bitcoin Forum Moderator's, warn them about the seller & buyer. Then depending on the amount... return the Bitcoin(s) to the buyer. In some case's, we may just donate the Bitcoin(s) to charity and close the case. We will also keep them in our log, and if we see any more suspicious activity on the forum by either party. We will again, warn Bitcoin Forum Moderator's. There is only so much you can do to stop crime... unfortunately, not every fraudulent transaction can be stopped.
We will ask them to show proof that the payment was claimed as unauthorized. It will go to our investigation process, the Bitcoin(s) will be frozen. If we see no proof, or faulty proof. Then we will continue with the transaction and send the Bitcoin(s) to the seller. If we do see good proof, then we will speak with the seller and see if they will fix the payment. If the seller refuse's to help in any way, the Bitcoin(s) will be returned to the buyer.
That is what your paying for
.