bitcoin missing - status is successfull but client can`t see it

achow101

staff

Activity: 3458

Merit: 6793

Just writing some code

Quote from: walter316 on January 15, 2017, 08:29:07 AM

Thank you to make it clear:
here is my Transaction ID:

https://bitcore1.trezor.io/tx/e0181202d268a286b97fd67c3f1e821449cc69e1ffce2a9b1b8fc726d202985e

This transaction is confirmed so this is not your fault nor is it an issue on your end. The issue is with the receiver. His wallet may not be synced or may simply be having issues. Regardless, the Bitcoin is sent to him and he has successfully received the Bitcoin. Whether his wallet tells him so is a different matter.

Since the problem lies on the receivers wallet, there is nothing that you can do.

ranochigo

legendary

Activity: 3038

Merit: 4418

Crypto Swap Exchange

Quote from: walter316 on January 15, 2017, 08:29:07 AM

WHo can be addressed to make further investigations beside the client? I am novice with bitcoins network and technology.

Thanks all for any good advices.
Walter

Nothing. It's the problem with the wallet/service your client is using, you can't do anything.

As long as it is sent to the correct address, it isn't your fault.

walter316

newbie

Activity: 2

Merit: 0

Thank you to make it clear:
here is my Transaction ID:

https://bitcore1.trezor.io/tx/e0181202d268a286b97fd67c3f1e821449cc69e1ffce2a9b1b8fc726d202985e

The Client says he is in contact with Coinpay.
WHo can be addressed to make further investigations beside the client? I am novice with bitcoins network and technology.

Thanks all for any good advices.
Walter

achow101

staff

Activity: 3458

Merit: 6793

Just writing some code

What is the transaction id(s) of the transactions in question (NOT the address as you have linked)?

If the transactions are confirmed, the issue is on the receivers wallet, nothing to do with you or the network.

walter316

newbie

Activity: 2

Merit: 0

Hi
I have a Problem, my client says he can not find any bitcoins on his side.
BUT I HAVE a Successfull status report.

https://bitcore1.trezor.io/address/1JpAtAZ3ijDzFazcXwHATtjoWXfGXtFWsW

What can I do? I send it via Chrome and trezor . A second transaction done with my Iphone worked fine.
PLEASE help me and give me some advice how I can handle this problem.
thanks

Walter

Topic: bitcoin missing - status is successfull but client can`t see it (Read 371 times)