Bitcoin to Paypal withdrawal help please! (Bitinstant)

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: sadpandatech on December 19, 2011, 01:43:11 PM

How exactly does one get 3.29% instead of 3.99%? I noticed the maximum transfer amount is $500 but the stated fee stays the same no matter what dollar amount is put in. And make a seperate box to show the fees. Right now, you have 'Our Commision'. It should be 'Our Commision' .29% or whatever and a seperate box right below to list the fee assocaited with the currently selecetd transfer method. Also, make these 2 boxes non user interactable. Right now, a user can type in whatever they want. I am sure your software ignores it. Atleast I hope so. ;p

Cheers

Hey, any order above $100 gets the reduced rate of 3.29%

Thanks for your tips, I definitely think we need to make it more simpler.

-Charlie

sadpandatech

hero member

Activity: 504

Merit: 500

How exactly does one get 3.29% instead of 3.99%? I noticed the maximum transfer amount is $500 but the stated fee stays the same no matter what dollar amount is put in. And make a seperate box to show the fees. Right now, you have 'Our Commision'. It should be 'Our Commision' .29% or whatever and a seperate box right below to list the fee assocaited with the currently selecetd transfer method. Also, make these 2 boxes non user interactable. Right now, a user can type in whatever they want. I am sure your software ignores it. Atleast I hope so. ;p

Cheers

mndrix

vip

Activity: 447

Merit: 258

Back when CoinCard sent PayPal payments, I stated prominently on the prices page that customers pay no PayPal fees to receive these payments. That seemed to be clear enough for most customers.

damnek

hero member

Activity: 614

Merit: 500

Write the percentages (or the ranges) above the arrows in that picture. The arrows probably have to be made a bit larger for that.

koin

legendary

Activity: 873

Merit: 1000

maybe use a hover hint

take an example $100 transfer and state how $100 on the left results in $96.50 (or whatever) added to the PayPal balance.

MemoryDealers

vip

Activity: 1052

Merit: 1155

As some forum members know, you can now withdraw funds via Paypal fromwww.bitinstant.com

Paypal currently charges 3% to transfer from one paypal account to another.

The Bitinstant and Paypal COMBINED charges are 3.29% to 3.99% for withdrawals from MTGOX codes.
This is only 0.29% to 0.99% more than what the standard Paypal transfer fee would be.

The problem is that users are confused into thinking that the fee will be 3.29% PLUS Paypals normal fee of 3% for a combined fee of over 6%

This is not the case, but we need a clear way to convey this information to our users.

Please give us your thoughts on how we can make it clear that the TOTAL FEE from both Bitinstant AND Paypal is only 3.29% (Just 0.29% more than what a normal Paypal transfer would be)

Please see www.bitinstant.com for our current site and let us know what should be changed.

Thank you all!

Topic: Bitcoin to Paypal withdrawal help please! (Bitinstant) (Read 2435 times)