Can't say I am surprised with how they handled the news, essentially (I can only assume) Tim's response is implying I am hiding behind a fake account or something, (yet I gave him my work email to contact me on) and tried to downplay the seriousness of the fact their database and over 12,000 (of a purported 20,000) members details are leaked online. Tim also stated on Telegram to me that they used to use md5 hashing, and later changed to bcrypt after they "realised" a breach had happened in the past (yet they never informed their users of any such breach), yet 97% of the hashes in the leaked database are hashed with bcrypt, with the remaining 4% being md5. Many red flags here.
Users should always be informed of any breach. I'm going to submit this to haveibeenpwned.
Yes, that is the right thing to do here.
I think most websites will not divulge to its users if they have been breached for the fear that the players will leave them.
However, if they are really concern with their clients, they should have informed them of that situation to avoid possible great loss from their clients side.