bitcoinstore.com--issue resolved. | Bitcointalksearch.org

TheFootMan

hero member

Activity: 490

Merit: 500

Quote from: r3wt on December 10, 2013, 10:25:13 PM

they are still ignoring my support tickets. they claim to send me emails, but i'm getting my normal facebook notifications and other emails, but none from them. i asked MemoryDealers in pm about the status of my order, the response was to email [email protected], and my questions are still unanswered about my order, and where exactly my money is, if they are acknowledging my order, or what is going on. be cautious about ordering from them, they ate 410 dollars of my money and now are ignoring me.

Not sure what e-mail provider you use, but aol rejects anything with bitcoin in the subject, but if there were rejections, bitcoinstore should get notification.

ThBitCollective

newbie

Activity: 30

Merit: 0

Quote from: r3wt on December 10, 2013, 02:22:27 PM

This issue was resolved finally, however i am very displeased by how i was treated by Roger, the owner or manager of bitcoinstore, who asked me to take my business somewhere else in the future, because i was cussing. I wouldn't have been cussing if my issue would have been handled and an effort to keep me in the loop were made. i was basically in the dark until i talked to Zlatko, the support/Operations Manager, who filled me in and caught me up to speed. I have been a loyal and a repeat customer. Zlatko helped me, but it took alot of badgering MemoryDealers in pm for me to get the email address. why would you act like this. I emailed the support@bitcoinstore address repeatedly and got no response. i even tried emailing old support tickets. In the end i wouldn't have got it figured out if i wouldn't have pm'd roger and bugged him about it, but why should it have ever escalated to that point? it should have been resolved via support instead of the forums. very unprofessional.

Glad to hear that someone can get their issues taken care of, Ive been having issues with them since Dec 1 2013. As far as I can tell, the ol' bait-and-switch con is still a thing... No responses to support tickets in the last 19 days... same phantom "emails" yadda yadda

TheFootMan

hero member

Activity: 490

Merit: 500

Quote from: r3wt on December 11, 2013, 12:16:22 AM

Quote from: TheFootMan on December 11, 2013, 12:10:16 AM

Quote from: r3wt on December 10, 2013, 10:25:13 PM

they are still ignoring my support tickets. they claim to send me emails, but i'm getting my normal facebook notifications and other emails, but none from them. i asked MemoryDealers in pm about the status of my order, the response was to email [email protected], and my questions are still unanswered about my order, and where exactly my money is, if they are acknowledging my order, or what is going on. be cautious about ordering from them, they ate 410 dollars of my money and now are ignoring me.

How long have you waited since you placed the order before posting here?

well, i've never had problems from them in the past, but i couldn't get a response from them via email, so i kinda started freaking out a bit.

As a thumb of rule allow at least 24 hours before panicking. And for some services with loads of support requests, allowing 72 hours is not unreasonable.

r3wt

hero member

Activity: 686

Merit: 504

always the student, never the master.

Quote from: TheFootMan on December 11, 2013, 12:10:16 AM

Quote from: r3wt on December 10, 2013, 10:25:13 PM

they are still ignoring my support tickets. they claim to send me emails, but i'm getting my normal facebook notifications and other emails, but none from them. i asked MemoryDealers in pm about the status of my order, the response was to email [email protected], and my questions are still unanswered about my order, and where exactly my money is, if they are acknowledging my order, or what is going on. be cautious about ordering from them, they ate 410 dollars of my money and now are ignoring me.

How long have you waited since you placed the order before posting here?

well, i've never had problems from them in the past, but i couldn't get a response from them via email, so i kinda started freaking out a bit.

TheFootMan

hero member

Activity: 490

Merit: 500

Quote from: r3wt on December 10, 2013, 10:25:13 PM

they are still ignoring my support tickets. they claim to send me emails, but i'm getting my normal facebook notifications and other emails, but none from them. i asked MemoryDealers in pm about the status of my order, the response was to email [email protected], and my questions are still unanswered about my order, and where exactly my money is, if they are acknowledging my order, or what is going on. be cautious about ordering from them, they ate 410 dollars of my money and now are ignoring me.

How long have you waited since you placed the order before posting here?

r3wt

hero member

Activity: 686

Merit: 504

always the student, never the master.

they are still ignoring my support tickets. they claim to send me emails, but i'm getting my normal facebook notifications and other emails, but none from them. i asked MemoryDealers in pm about the status of my order, the response was to email [email protected], and my questions are still unanswered about my order, and where exactly my money is, if they are acknowledging my order, or what is going on. be cautious about ordering from them, they ate 410 dollars of my money and now are ignoring me.

r3wt

hero member

Activity: 686

Merit: 504

always the student, never the master.

Quote from: MemoryDealers on December 10, 2013, 07:30:22 PM

We have replied to your emails and PMs.
Please check your spam filters.

this is odd. normally i get all your emails, but i haven't gotten a single one. Sad

so can you tell me whats going on in pm or something?

MemoryDealers

vip

Activity: 1052

Merit: 1155

We have replied to your emails and PMs.
Please check your spam filters.

r3wt

hero member

Activity: 686

Merit: 504

always the student, never the master.

This issue was resolved finally, however i am very displeased by how i was treated by Roger, the owner or manager of bitcoinstore, who asked me to take my business somewhere else in the future, because i was cussing. I wouldn't have been cussing if my issue would have been handled and an effort to keep me in the loop were made. i was basically in the dark until i talked to Zlatko, the support/Operations Manager, who filled me in and caught me up to speed. I have been a loyal and a repeat customer. Zlatko helped me, but it took alot of badgering MemoryDealers in pm for me to get the email address. why would you act like this. I emailed the support@bitcoinstore address repeatedly and got no response. i even tried emailing old support tickets. In the end i wouldn't have got it figured out if i wouldn't have pm'd roger and bugged him about it, but why should it have ever escalated to that point? it should have been resolved via support instead of the forums. very unprofessional.

Topic: bitcoinstore.com--issue resolved. (Read 843 times)