They have a new order form for this kind of issue:
https://www.bitinstant.com/contact
Go fill it out and report how long it takes them to respond.
Topic: Bitinstant or Bitslow? (Read 759 times)
Sometimes support won't contact you, I've had to email the ceo charlie I believe its [email protected]
thanks, just sent an email. 
Sometimes support won't contact you, I've had to email the ceo charlie I believe its [email protected]
I still haven't heard from them, this is day 7
They should call it bit-delete-your-posts-from-facebook-if-they-express-concern-over-your-issuesstant.
Perhaps they could have some truth in advertising and call it bitwhenever.
Your order looks good now. It came through right? I noticed they shortened the valid quote time to one hour. I'm curious how that is going to cause problems.
Hi! Yes. It was completed yesterday.
Your order looks good now. It came through right? I noticed they shortened the valid quote time to one hour. I'm curious how that is going to cause problems.
Well, I'm one of the Bitinstant customers who are waiting to receive the bitcoins. Filling the new contact form, they replied with a standard message:
"Thank you for contacting BitInstant support! We are working hard to process your order and resolve your problem. If we need more information from you we will contact you. Otherwise we will process issues in the order in which we received them.
Please understand that increased volume, both on our site and on our partner exchanges, will influence the amount of time that it takes to complete your order. But please rest assured, your funds are safe and will be queued and processed securely. You should expect your funds within 12 hours of depositing
your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.
Please refrain from sending multiple support queries regarding the same issue, it will not expedite our ability to help you and might requeue your request in our system.
Thank you for your patience! Be sure to follow @bitinstanthelp on Twitter for updates about our system queue and any problems we might be having".
*****************************
The problem is: this is not enough... they could at least provide a date or the time remaining for processing the order.
I bought at April 9 and until now there's no tranfer to my wallet:
https://www.bitinstant.com/order_status/17784607-c89b-47ed-9042-ea84ec208f00
***
Is there someone out there who bought from Bitinstant until april/9, in the same situation?
"Thank you for contacting BitInstant support! We are working hard to process your order and resolve your problem. If we need more information from you we will contact you. Otherwise we will process issues in the order in which we received them.
Please understand that increased volume, both on our site and on our partner exchanges, will influence the amount of time that it takes to complete your order. But please rest assured, your funds are safe and will be queued and processed securely. You should expect your funds within 12 hours of depositing
your cash or initiating your transfer. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention.
Please refrain from sending multiple support queries regarding the same issue, it will not expedite our ability to help you and might requeue your request in our system.
Thank you for your patience! Be sure to follow @bitinstanthelp on Twitter for updates about our system queue and any problems we might be having".
*****************************
The problem is: this is not enough... they could at least provide a date or the time remaining for processing the order.
I bought at April 9 and until now there's no tranfer to my wallet:
https://www.bitinstant.com/order_status/17784607-c89b-47ed-9042-ea84ec208f00
***
Is there someone out there who bought from Bitinstant until april/9, in the same situation?
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