I've just checked our support emails and found one from yourself which charlie (Yankee) replied to 2 hours ago.
Please respond to charlie's email (hit reply to all) so we can deal with this.
Topic: Bitinstant taking a long time? (Read 1305 times)
Hi
Please PM me here with your QuoteID and i'll investigate, or grab me on IRC - please don't disconnect as i'll keep checking every few minutes.
Please PM me here with your QuoteID and i'll investigate, or grab me on IRC - please don't disconnect as i'll keep checking every few minutes.
Normally bitinstant works instantly for me, but its been over 30 minutes since i tried transferring $500 from mtgox to btc-e. I already emailed their support address and tried to talk to someone in their live chat, but it is empty. Does anyone else know any tricks to push this through faster, or to somehow reverse it and bring my money back to mtgox?
This is what it's telling me on my order status page with them: Order execution failed!
This is what it's telling me on my order status page with them: Order execution failed!
For the IRC chat, keep it connected, and ping for help periodically, like every 15 minutes. They don't have 24/7 support but between the hours that their UK and U.S. staff check it, you'll hit someone eventually.
BTW, while they are normally pretty quick, keep in mind this is probably their busiest day either ever or in a long time.
It's now been over an hour 
Normally bitinstant works instantly for me, but its been over 30 minutes since i tried transferring $500 from mtgox to btc-e. I already emailed their support address and tried to talk to someone in their live chat, but it is empty. Does anyone else know any tricks to push this through faster, or to somehow reverse it and bring my money back to mtgox?
This is what it's telling me on my order status page with them: Order execution failed!
This is what it's telling me on my order status page with them: Order execution failed!
Jump to: