Normally an IBAN number begins with the first 2 letters of the issuing bank's country. But with the arrival of payment accounts/neobanks that use a BaaS, IBANs can also start with other letters, for example neobanks that use Trezoor all have their IBAN starting with TRZ (which doesn't belong to a country). The thing is some systems are not coded to accept these letters.
As I said, I checked it at IBAN.com and it worked just fine and yes, it does start with the country acronym.
I tried the IBAN in another exchange, and I got a SEPA transfer just fine. I now contacted Bitonic through Telegram and waiting for a response. I doubt it's a technical issue for everyone as I can see their stock is getting lower on the top of the page, which means there are transactions in action.