they answear not receive amount on bitvo
https://imgur.com/a/E41teBs
this proof deposit to bitvo
https://etherscan.io/address/0x9bcc91d65e19000d504f3e5e1a6de6e412e61689
It is sad that you have not yet found a proper solution. You have used this platform before without any problem, now you are suddenly facing a problem which is very unexpected.
Keep in touch with the support team because now they can help you find a solution to this problem. Enough time has already passed for them to investigate this issue, because if they really want to help you, they should have already started the investigation.