Update:
AVOID Bitpanda if you don't need a headache. Bitpanda scam or will scam. Highly probably.
I'm forced to go public to protect other users from possible scammers.
There are huge problems with both payment processing and communication!
I'm a fully verified user! I have done transactions for many thousands euros and paid in fees probably $400-500 already.
And every second transaction with them gets it's problems...
Either it's processing for hours (even it has status "We received your Payment and are sending your order right now") or something else happening suddenly.
I have bought on 02.03 bitcoins for 3000 EUR (in 2 transactions - 1000 and 2000). They advertising that this service takes 10 seconds ("Processing Time: 10 Seconds").
I'm still sitting without bitcoins and what's even worth - without any answer from their lowest ever level of customer support!!!
They never apologize for mistakes, they never say what's the reason for problems and what has happened...
I really recommend to avoid Bitpanda. If they not gonna end as a scam very soon - I'll be surprised.
Real shame! I was hoping that Bitpanda will be a great service... to buy and sell bitcoins... but payments from them took over a week (SEPA which normally is same or next day)... and even purchase of bitcoins "within 10 seconds" in reality is "many days"...
To users who trusts Bitpanda their money - some facts below to think about.
Proof that transactions are really pending since over 48 hours:
https://ibb.co/ebq1ovTransaction details:
https://ibb.co/ebq1ovhttps://ibb.co/kpHQFahttps://ibb.co/mPCsvaAnd proof that money were taken from the account:
https://ibb.co/fkMKaahttps://ibb.co/cj2govProof that I'm a fully verified user:
http://ibb.co/icV1ovProof that their SEPA takes "2 working days" (also take a note they talking with customers using "du", which isn't respectful at all):
http://ibb.co/ehEGMFProof that the "BTC to SEPA" exchange transaction was done on 05.02, on Monday morning:
http://ibb.co/hXAZ8vProof that money arrived only on 09.02 (4 working days later):
http://ibb.co/mcWP8vProof that only after I went public they decided to respond to a ticket created 2 days ago:
http://ibb.co/dXSmMFNow, after a long discussion on public here:
https://bitcointalksearch.org/topic/m.18055941 I have got an email saying:
"as you have violated
your terms we will terminate your account. When your money arrives on Monday you can withdraw your BTC."
And nothing else! Can you imagine this? I have violated
my terms, so my account will be terminated. And for bitcoins bought with a "10 seconds service" I have to wait at least 5 days to get my coins. And that's totally normal they believe.
List of possible scammers: Bitpanda.com possible is a scam, Bitpanda possibly is a scam, Coinimal GmbH possibly is a scam, Paul Klanschek possibly is a scammer, Eric Demuth possibly is a scammer, be careful with companies under company number FN 423018 k and VAT number ATU69116734.