BitPay Service | Bitcointalksearch.org

el_rlee

legendary

Activity: 1600

Merit: 1014

Quote from: Phinnaeus Gage on April 07, 2014, 01:32:51 AM

Quote from: TrustNo1 on April 06, 2014, 03:18:12 AM

Not surprising at all!!!

Switch to https://coinvoice.com/ when you get the chance. They were the original ones to support OS through BTCD which is why bitpay picked up jeff garzick so they can now say they also support the community.

and also you wont run into this sort of BS with coinvoice:

http://www.cryptocoinsnews.com/news/bitpay-drops-central-texas-gun-works-bitcoin-magazine-drops-headline/2014/03/12

Isn't that Goat's car in the photo in the article?

Is Goat handicapped?

Phinnaeus Gage

legendary

Activity: 1918

Merit: 1570

Bitcoin: An Idea Worth Spending

Quote from: TrustNo1 on April 06, 2014, 03:18:12 AM

Not surprising at all!!!

Switch to https://coinvoice.com/ when you get the chance. They were the original ones to support OS through BTCD which is why bitpay picked up jeff garzick so they can now say they also support the community.

and also you wont run into this sort of BS with coinvoice:

http://www.cryptocoinsnews.com/news/bitpay-drops-central-texas-gun-works-bitcoin-magazine-drops-headline/2014/03/12

Isn't that Goat's car in the photo in the article?

TrustNo1

newbie

Activity: 1

Merit: 0

Not surprising at all!!!

Switch to https://coinvoice.com/ when you get the chance. They were the original ones to support OS through BTCD which is why bitpay picked up jeff garzick so they can now say they also support the community.

and also you wont run into this sort of BS with coinvoice:

http://www.cryptocoinsnews.com/news/bitpay-drops-central-texas-gun-works-bitcoin-magazine-drops-headline/2014/03/12

el_rlee

legendary

Activity: 1600

Merit: 1014

Quote from: nahtnam on April 05, 2014, 07:34:32 PM

Quote from: el_rlee on April 05, 2014, 07:32:58 PM

Quote from: nahtnam on April 05, 2014, 02:54:02 PM

Quote from: BitPay Business Solutions on April 04, 2014, 11:48:14 AM

We were able to get back and explain what went wrong to the customer. Your business is definitely wanted here and we apologize for the technical issue on our part.

It also wasn't the spam folder.

Great to see this is solved. Maybe you should get more people working on the Support team? It take 2 days just to receive a reply.

Don't see any hint on their website that they would be hiring. Also Bitcoin is a 24/7 thing, so Monday - Friday Central Time doesn't exactly cut it.

Yep. What sucks is that they are making hundreds out thousands of dollars...

They shall have it... I really wish them all success as long as they stay honest, try hard and don't fuck up like Gox or others.

nahtnam

legendary

Activity: 1092

Merit: 1000

nahtnam.com

Quote from: el_rlee on April 05, 2014, 07:32:58 PM

Quote from: nahtnam on April 05, 2014, 02:54:02 PM

Quote from: BitPay Business Solutions on April 04, 2014, 11:48:14 AM

We were able to get back and explain what went wrong to the customer. Your business is definitely wanted here and we apologize for the technical issue on our part.

It also wasn't the spam folder.

Great to see this is solved. Maybe you should get more people working on the Support team? It take 2 days just to receive a reply.

Don't see any hint on their website that they would be hiring. Also Bitcoin is a 24/7 thing, so Monday - Friday Central Time doesn't exactly cut it.

Yep. What sucks is that they are making hundreds out thousands of dollars...

el_rlee

legendary

Activity: 1600

Merit: 1014

Quote from: nahtnam on April 05, 2014, 02:54:02 PM

Quote from: BitPay Business Solutions on April 04, 2014, 11:48:14 AM

We were able to get back and explain what went wrong to the customer. Your business is definitely wanted here and we apologize for the technical issue on our part.

It also wasn't the spam folder.

Great to see this is solved. Maybe you should get more people working on the Support team? It take 2 days just to receive a reply.

Don't see any hint on their website that they would be hiring. Also Bitcoin is a 24/7 thing, so Monday - Friday Central Time doesn't exactly cut it.

nahtnam

legendary

Activity: 1092

Merit: 1000

nahtnam.com

Quote from: BitPay Business Solutions on April 04, 2014, 11:48:14 AM

We were able to get back and explain what went wrong to the customer. Your business is definitely wanted here and we apologize for the technical issue on our part.

It also wasn't the spam folder.

Great to see this is solved. Maybe you should get more people working on the Support team? It take 2 days just to receive a reply.

el_rlee

legendary

Activity: 1600

Merit: 1014

Looks like somebody finally looked into the issue

Things seam to be moving now.
It was a simple technical issue, simple to resolve, just nobody took the time.

Anyhow I really hope you guy's will not only focus on bitcoin core development but also strengthen your customer support!

Thanks.

sobriket

full member

Activity: 144

Merit: 100

I've been wondering why many new big-ticket businesses (such as square and stripe) chose coinbase over BitPay, while the latter seemingly have such a sound technological background (although they left their bitcore Insight site nonfunctional for almost a week). Maybe it's a customer service issue?

BitPay Business Solutions

hero member

Activity: 742

Merit: 500

We were able to get back and explain what went wrong to the customer. Your business is definitely wanted here and we apologize for the technical issue on our part.

It also wasn't the spam folder.

btbrae

hero member

Activity: 680

Merit: 500

Have you considered that if you're not getting the e-mail(s) whilst everybody else is, that the problem lies with your e-mail provider? What are you expecting BitPay to do? Change procedures?

el_rlee

legendary

Activity: 1600

Merit: 1014

Quote from: moni3z on April 03, 2014, 09:05:18 PM

The next reply will be to check the spam folder, I bet 100 internets.

I can see the whole discussion on their support system...

moni3z

hero member

Activity: 899

Merit: 1002

The next reply will be to check the spam folder, I bet 100 internets.

el_rlee

legendary

Activity: 1600

Merit: 1014

Quote from: Me

Today 09:11

Hello BitPay Team,

please have a look into this, it's getting ridiculous if it isn't a long time already.

Thanks,

roslinpl

legendary

Activity: 2212

Merit: 1199

Omg they do not rush Tongue

Hehe

Perhaps they are very busy ... Tongue

Tgheir customer support sux indeed

el_rlee

legendary

Activity: 1600

Merit: 1014

Hello All,

to be totally honest, the last time I experienced such crappy service the company was called "Mt.Gox"

Below the record with names changed.

Quote from: Me

March 25, 2014 21:24

   This is a follow-up to your previous request #57XXX "Re: [BitPay] Re: Merchant: ..."

   Hello BitPay Team,

   could you kindly inform me of a rough schedule when you are going to
   process my account application?

   Thank you

Quote from: BitPay

Julia Patterson March 25, 2014 22:55

   Hi NameChanged,

   Your application has been approved.

   Thank You,
   Julia Patterson
   Merchant Specialist

Quote from: Me

March 26, 2014 10:30

   Hello Julia,

   thanks a lot.
   How do I go ahead and login now? I already tried the "forgot password"
   option.

   Best,

   NameChanged

Quote from: Me

March 27, 2014 21:45

   Hi,

   I can now login to the support area, still don't know how to login to the merchant area.

   Thank you.

Quote from: BitPay

Charles Stevens last Friday at 01:03

   NameChanged,

   Can you let me know what happened when you tried the "forgot password" option?

   When your account was approved, you should have received an e-mail with instructions on setting up a password. Did you not get that e-mail?

   Sincerely,

   Charles Stevens
   Client Operations Engineer
   BitPay, Inc.

Quote from: Me

last Friday at 09:14

   Hello Charles,

   I didn't get the email.
   Also I don't get one when I enter my (this) email address in the lost
   password dialog.

   Thank you.

Quote from: Me

last Friday at 19:57

   Hello,

   could you send the email with the instructions again?

   Thanks,

Quote from: Me

last Saturday at 13:46

Hello, could you kindly answer my message?

A thousand thanks,

Quote from: Me

last Tuesday at 01:08

   Hello Bitpay Team,

   my account has been approved a week ago, just I can't login - the
   "forgot password" function on your website does not trigger an email to
   me. Also I never got the welcoming email with the intitial instructions.

   As my support request already has 3 messages from my side without an
   answer I'm kind of running out of ideas how to get this to a positive
   outcome.

   Please help me on this, much appreciated,

   Thanks,

Quote from: BitPay

Charles Stevens last Tuesday at 04:28

   NameChanged,

   I apologize for the delay in response. I am looking into this problem and will get back to you soon. Thank you.

   Sincerely,

   Charles Stevens
   Client Operations Engineer
   BitPay, Inc.

Quote from: Me

Yesterday at 09:17

   Hello Charles,

   any news?

   Thanks,

Topic: BitPay Service (Read 939 times)