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Problem mail address e mail router added. Truva my mail deleted attack.
Topic: Bitstamp Account frozen problem (Read 160 times)
2fa active what is the problem ? is there anything happening?
your account is now frozen! Login, virtual withdrawals, trading and credit card purchases are disabled.
IP address: 35.204.18.249 Not my address
Date and time: Aug. 28, 2018, 5:01 p.m.
Please contact our Support team at [email protected]
Best regards,
Bitstamp team
your account is now frozen! Login, virtual withdrawals, trading and credit card purchases are disabled.
IP address: 35.204.18.249 Not my address
Date and time: Aug. 28, 2018, 5:01 p.m.
Please contact our Support team at [email protected]
Best regards,
Bitstamp team
It could be that some one has tried to log into your account unsuccessfully too many times, and Bitstamp is just warning you about it.
It could also have been just an automated warning triggered by someone trying to get access to your account remotely, from an unfamiliar IP.
Either way, I think that your best bet is to just contact support. Since you got this warning, and that you have 2FA on, it's very unlikely that the attempted hack actually was successful. Don't panic, and contact support, and wait for a response. Since Bitstamp is a decently legit business, I think that you'll be able to get a response and get your account unlocked provided you can potentially show proof of ownership for the account (which they may or may not ask).
Maybe milewilda is right, but no one here could confirm that. It would be better if you contact them directly to know exactly what happened or what's currently happening with your account, either through mail ([email protected]), support ticket system (https://www.bitstamp.net/support/), or DM on twitter (https://twitter.com/Bitstamp - I think this is the fastest way).
IP address: 35.204.18.249 Not my address
In this case then its being brute-forced and do make multiple log-in attempts which causes for it to be blocked.This is the nearest possible thing on my mind.It didnt give out access due to security measure.Just sent out ticket and tell thats the case.
2fa active what is the problem ? is there anything happening?
your account is now frozen! Login, virtual withdrawals, trading and credit card purchases are disabled.
IP address: 35.204.18.249 Not my address
Date and time: Aug. 28, 2018, 5:01 p.m.
Please contact our Support team at [email protected]
Best regards,
Bitstamp team
your account is now frozen! Login, virtual withdrawals, trading and credit card purchases are disabled.
IP address: 35.204.18.249 Not my address
Date and time: Aug. 28, 2018, 5:01 p.m.
Please contact our Support team at [email protected]
Best regards,
Bitstamp team
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