Bitstamp Account Termination - My money with them for more than a month

BitSat

sr. member

Activity: 700

Merit: 251

Quote from: SkyFall005 on August 23, 2017, 03:47:35 AM

I have been a customer with bit stamp for more than a year now with no issues at all, around a month back i made for them a transfer of 100,000 pounds and shortly afterwards they sent me an account termination notice with no further explanation. I also had some crypto on their exchange and they mentioned in the termination email that they send me back the transfer + the pound equivalent value of the crpto i have on their exchange within 14 business days. After that they stopped answering my emails to both support and complaints. I tired calling them and their line is off. They do not have an office in London like they claim.

It seems that lately they are doing this to a lot of people. Do you know how can I escalate this further? I am researching on how to sue them, is it better to do it in Slovenia, The UK or Luxembourg.
I have sent them my life savings hoping to invest in crypto and now I have no idea whether I will be getting my money back.

You have this thread in wrong place because this is not related to currency exchange so for better response from BitStamp or its related person move this thread to Service Discussion exchanges section hope your problem will fixed good luck

Ither1994

full member

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THRIVE - THE PREMIUM DECENTRALIZED AD MARKETPLACE

Find someone who knows where their offices are located and then go there personally and make sure you get a lawyer to help with all this stuff, and also contact the guy in the other thread and he might be able to hand you their lawyer's contact details so you can arrange a meeting or something.

warningsigns

hero member

Activity: 896

Merit: 1082

There was another person here who had a similar experience:

https://bitcointalksearch.org/topic/fraud-warning-bitstamp-is-holding-my-money-hostage-and-ignoring-me-for-14-days-2079512

His case was resolved in his favour.

If Bitstamp closed your account but are withholding your funds, then I suggest you be persistent and stubborn in your efforts to contact them. If you don't, the silent treatment might extend to weeks, months of even longer. Or even indefinitely. Proactive efforts on your part is a must if you want to achieve results. Read the above person's Bitstamp saga. He contacted their support staff, reached out on twitter and even Bitstamp's investment partner, Pantera Capital. They finally replied and apologised but this was a case of misidentification.

As for your case, if they closed your account, there must have been some kind of investigation. They only close accounts for a reason and I suggest you stubbornly try to contact them to get the answers you need.

Sending your entire life savings to an exchange without carefully thinking about the risks was a foolish thing to do. Now they have your money and coins and the silent treatment begins. If those coins were legally acquired and if the fiat you deposited was clean money, be persistent (well, I would if they had my entire money).

SkyFall005

newbie

Activity: 2

Merit: 0

I have been a customer with bit stamp for more than a year now with no issues at all, around a month back i made for them a transfer of 100,000 pounds and shortly afterwards they sent me an account termination notice with no further explanation. I also had some crypto on their exchange and they mentioned in the termination email that they send me back the transfer + the pound equivalent value of the crpto i have on their exchange within 14 business days. After that they stopped answering my emails to both support and complaints. I tired calling them and their line is off. They do not have an office in London like they claim.

It seems that lately they are doing this to a lot of people. Do you know how can I escalate this further? I am researching on how to sue them, is it better to do it in Slovenia, The UK or Luxembourg.
I have sent them my life savings hoping to invest in crypto and now I have no idea whether I will be getting my money back.

Topic: Bitstamp Account Termination - My money with them for more than a month (Read 335 times)