They'll just be struggling under the weight of all the traffic brought in by the rapid price increase. Can you imagine how many new users are desperately trying to buy coins and older ones selling them as fast as they can? Bitcoin has been all over the media the past couple of days and these exchanges just struggle to keep running in hectic times.
Yes but it's still not acceptable, especially when it happens quite frequently.
They are supposed to be proactive and not to just watching the chaos and to wait if the problem will be fixed alone. I know it's more than buying a couple of servers but sometimes it makes us think that they just don't care about it or don't know how to resolve.
Imagine your bank website going down every month because most of the customers received their salary the same day.
I agree and it's something they're going to have to work on, but I guess it's just the growing pains of a fledgling industry.
I think that none of these exchanges is not actually ready for such a large increase in the number of users(Coinbase say 33 000 new accounts is open every day)and it has been shown at this time when most of them go down.
Coinbase certainly can't keep up with the demand and their customer support is practically non-existent. It took them six months to reply to just one of my ten plus messages to them. I would use Kraken over Coinbase any day.
