Author

Topic: Bitstamp does not let me withdraw (Read 2122 times)

legendary
Activity: 1666
Merit: 1057
Marketing manager - GO MP
October 14, 2014, 02:44:51 PM
#20
Nice, the meltdown has begun.
newbie
Activity: 37
Merit: 0
October 14, 2014, 12:09:18 PM
#19
Can you contact support for that? Let us know about the updates.
legendary
Activity: 2338
Merit: 2106
October 14, 2014, 06:42:58 AM
#18
call the police....wait....mail to support first  Wink

Haha, nice one.

Others already said all the important parts, I'll just summarize it one more time: The procedure on Bitstamp appears to be:

1) user withdrawal request,

leading to:

2) email confirmation,

leading to:

3) clearing of withdrawal. if withdrawn amount is "large", it might require manual clearing by Bitstamp employee, which can take a few hours, if amount
is small, clearing appears to be automatic.

followed by:

4) transaction going out, once enough withdrawals are collected (probably done so Bitstamp doesn't have to pay fees for each tiny transaction they send out)

By the looks of it, for some reason, the step between 1) and 2) got interrupted. Write to support (from within your account, i.e. when you're logged in), they should fix it in less than a day, unless there's some other problem (like, your account identification wasn't done properly).


my impression is that email confirmation has to be done from the same device that is used to visit bitstamps website. 

That would make a lot of sense as a (slightly annoying, but not completely unreasonable) safe guard against someone else "confirming" a withdrawal.

so it is a feature, not a bug.... Cheesy
legendary
Activity: 1470
Merit: 1007
October 14, 2014, 06:30:00 AM
#17
call the police....wait....mail to support first  Wink

Haha, nice one.

Others already said all the important parts, I'll just summarize it one more time: The procedure on Bitstamp appears to be:

1) user withdrawal request,

leading to:

2) email confirmation,

leading to:

3) clearing of withdrawal. if withdrawn amount is "large", it might require manual clearing by Bitstamp employee, which can take a few hours, if amount
is small, clearing appears to be automatic.

followed by:

4) transaction going out, once enough withdrawals are collected (probably done so Bitstamp doesn't have to pay fees for each tiny transaction they send out)

By the looks of it, for some reason, the step between 1) and 2) got interrupted. Write to support (from within your account, i.e. when you're logged in), they should fix it in less than a day, unless there's some other problem (like, your account identification wasn't done properly).


my impression is that email confirmation has to be done from the same device that is used to visit bitstamps website. 

That would make a lot of sense as a (slightly annoying, but not completely unreasonable) safe guard against someone else "confirming" a withdrawal.
legendary
Activity: 2338
Merit: 2106
October 14, 2014, 06:01:32 AM
#16
call the police....wait....mail to support first  Wink

Haha, nice one.

Others already said all the important parts, I'll just summarize it one more time: The procedure on Bitstamp appears to be:

1) user withdrawal request,

leading to:

2) email confirmation,

leading to:

3) clearing of withdrawal. if withdrawn amount is "large", it might require manual clearing by Bitstamp employee, which can take a few hours, if amount
is small, clearing appears to be automatic.

followed by:

4) transaction going out, once enough withdrawals are collected (probably done so Bitstamp doesn't have to pay fees for each tiny transaction they send out)

By the looks of it, for some reason, the step between 1) and 2) got interrupted. Write to support (from within your account, i.e. when you're logged in), they should fix it in less than a day, unless there's some other problem (like, your account identification wasn't done properly).


my impression is that email confirmation has to be done from the same device that is used to visit bitstamps website. 
legendary
Activity: 1470
Merit: 1007
October 14, 2014, 05:50:06 AM
#15
call the police....wait....mail to support first  Wink

Haha, nice one.

Others already said all the important parts, I'll just summarize it one more time: The procedure on Bitstamp appears to be:

1) user withdrawal request,

leading to:

2) email confirmation,

leading to:

3) clearing of withdrawal. if withdrawn amount is "large", it might require manual clearing by Bitstamp employee, which can take a few hours, if amount
is small, clearing appears to be automatic.

followed by:

4) transaction going out, once enough withdrawals are collected (probably done so Bitstamp doesn't have to pay fees for each tiny transaction they send out)

By the looks of it, for some reason, the step between 1) and 2) got interrupted. Write to support (from within your account, i.e. when you're logged in), they should fix it in less than a day, unless there's some other problem (like, your account identification wasn't done properly).
legendary
Activity: 1148
Merit: 1014
In Satoshi I Trust
October 13, 2014, 10:50:52 AM
#14
call the police....wait....mail to support first  Wink
legendary
Activity: 1316
Merit: 1004
October 13, 2014, 10:21:41 AM
#13
Your title is misleading me, which made me think Bitstamp has some problems.
hero member
Activity: 728
Merit: 500
October 13, 2014, 10:16:20 AM
#12
Be aware that it can sometimes take more than an hour before a withdrawal is sent as Bitstamp likes to bundle several transactions together to save on transaction fees.
legendary
Activity: 1596
Merit: 1000
October 13, 2014, 09:47:13 AM
#11
When people encounter such kind of problems, they will be panic to look for any possible way to solve the problem. I thought OP has received his withdrawal. This is great community and every one here is keen to help.
legendary
Activity: 2338
Merit: 2106
October 13, 2014, 09:43:23 AM
#10
i withdraw every day from stamp. never a real issue. sometimes the email confirmation messes it up. just try again and contact customer support.

as far as a i know NO withdrawel problems with bitstamp are reported.

so calm down.
hero member
Activity: 560
Merit: 500
October 13, 2014, 09:37:24 AM
#9
I tried to withdraw all my 10 btc but transaction was refused. Why?  There is even the email confirmation and I used it. I don't understand this. Help me.

Maybe you have 1 btc, not 10 btc?  Grin

Or maybe bitstamp is going to gox ppl?  Grin
full member
Activity: 238
Merit: 100
★Bitin.io★ - Instant Exchange
October 13, 2014, 09:32:01 AM
#8
i withedraw a few days ago no problem,Recently, i don't withdrawal .so don't know the situation right now!It is best to first contact their customer servicer!
member
Activity: 78
Merit: 10
October 13, 2014, 09:22:55 AM
#7
I tried to withdraw all my 10 btc but transaction was refused. Why?  There is even the email confirmation and I used it. I don't understand this. Help me.

You should contact their customer service,if  If necessary,and You need to publish the details here, or on Twitter or Facebook.
member
Activity: 84
Merit: 10
★Bitin.io★ - Instant Exchange
October 13, 2014, 09:06:24 AM
#6
I dont understand why you thought we can help you here. Bitstamp is huge business. They should solve your problem in few minutes.
member
Activity: 63
Merit: 10
October 13, 2014, 08:50:33 AM
#5
If you have email confirmation then it must be a bug/error in system which caused refusing transaction.

Contacting support should solve it.
legendary
Activity: 1358
Merit: 1001
https://gliph.me/hUF
October 13, 2014, 06:06:19 AM
#4
https://www.bitstamp.net/support/
You need to be logged in.
full member
Activity: 293
Merit: 100
October 13, 2014, 06:03:13 AM
#3
not. can you give me the link?
copper member
Activity: 1498
Merit: 1528
No I dont escrow anymore.
October 13, 2014, 05:45:14 AM
#2
I tried to withdraw all my 10 btc but transaction was refused. Why?  There is even the email confirmation and I used it. I don't understand this. Help me.

Did you contact support?
full member
Activity: 293
Merit: 100
October 13, 2014, 05:30:38 AM
#1
I tried to withdraw all my 10 btc but transaction was refused. Why?  There is even the email confirmation and I used it. I don't understand this. Help me.
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