Author

Topic: Bitstamp Help! (Read 436 times)

sr. member
Activity: 490
Merit: 250
November 09, 2013, 01:54:48 PM
#4
Cool thanks, didn't realise they had that option! Cool

Bitstamp support is usually very prompt.  Scan a copy of your wire trasnfer receipt and upload it in your support ticket, they will find your transfer and debit your funds. Do not worry.  Expect a response in 24-48hrs.  Usually 24hrs.

They're support system has been more than helpful to me regarding a variety of issues.
hero member
Activity: 714
Merit: 500
RISE Project Manager
November 09, 2013, 06:51:55 AM
#3
Cool thanks, didn't realise they had that option! Cool
sr. member
Activity: 334
Merit: 250
November 09, 2013, 06:42:20 AM
#2
If you sent Email to [email protected] no wonder you got no response.

Login to your Bitstamp account and use the form:
https://www.bitstamp.net/support/
To open a ticket with support.
hero member
Activity: 714
Merit: 500
RISE Project Manager
November 09, 2013, 05:04:35 AM
#1
Last night I decided to buy another Bitcoin.

I logged into my bank account and sent 300 euros to Bitstamp.

Then about 20 seconds after clicking send I realised I forgot to include their 11 digit transaction reference they ask for in my bank transfer, I couldn't cancel it either.

I went to see my bank this morning and they cannot do anything to stop the transaction now.

I send an email to Bitstamp [email protected] with no response.

Any advice about how to get in contact with them would be much appreciated.
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