Hi all,
I've been a verified account holder of Bitstamp since 2013, I deposited a smallish sum with them today and before they would release the funds I got this message.
Dear ______,
we received your deposit transfer and instructed our payment department to further process it. Once funds are added to your Bitstamp account you will be notified by email.
As our compliance department requires some information regarding the nature of your relationship with Bitstamp, we would however kindly ask you to answer the following KYC (Know Your Customer) questionnaire:
1. What is your current occupation?
2. What is the purpose of your Bitstamp account? Describe in as much detail as possible how you are using your trading account.
3. Are you using your Bitstamp account in connection with any business/commercial related activities? If yes, please describe how?
4. Do you have an established relationship with any other bitcoin related service/exchange? If yes, which?
5. What is the source of the funds deposited to your Bitstamp account? Please provide any financial documentation which can confirm how the funds sent to your Bitstamp account are being acquired.
6. Which bank account(s) do you intend to use with your Bitstamp account for fiat deposits/withdrawals? Provide complete account number, account owner information, bank address and SWIFT/BIC codes.
7. What is the estimated amount you intend to deposit/withdraw to/from your Bitstamp account per month (in USD/BTC)?
8. Do you have or had a dual-citizenship? If yes, which second citizenship do/did you have?
In addition, we kindly ask you to provide an image of an additional ID document (international passport – double page) at your earliest convenience, which we require in order to be able to successfully conclude our KYC procedure.
If you have any questions in the meantime, please feel free to ask.
We look forward to your reply.
Is this fucking nuts or am I just crazy? Seems pretty damn overboard. I responded with the following
I am quite disgusted at what information you are requesting from me. I am a fully verified member and have been since 2013, you have a copy of my drivers licence that I provided when I was verified. My previous deposits have been accepted with no fuss and they have only ever come from 2 banks that I bank with. So I don't know why this is necessary.
1. Retail.
2. Investing in cyptocurrency.
3. No.
4. Established relationship? No, but after this list of demands and witholding of my money, I will now be going to another exchange after I have converted my funds to btc using your service. The exchange I go to will probably be Bitfinex, Kracken, or BTC-e.
5. Savings, built from my income in above occupation.
6. The same banks I have used in the past, these are ____ and the _____. Your transaction records should list the other details that you are asking of me.
7. This will be my last deposit, it is _____ .
8. No.
You already have a copy of my Drivers licence that should be all you require.
Luckily this seems to have worked and my money is no longer a hostage. Has this happened to other verified members when trying to deposit?
Also, does anyone know which exchanges are the best these days and don't ask for a bullshit amount of personal info?