This is not verification, I'm already verified. The old ID has an expiration date and when reached they froze the account asking for new ID.
Yes, I was aware but was thinking of a re-verification or some sort as that's typically what I see when it comes to updating KYC information in exchanges.
I am not making this post lightly. Support says photos need this, please submit photos with this to unfreeze; after I submit photos with this, support now says photos need that. Been on this for months now.
For the sake of discussion, could you share your conversation with their support as well (blur sensitive information)? and might as well move this to Scam Accusations board.
But that sounds horrible. I'm assuming you've already sent another email to bitstamp addressing their past actions--how it's just going in circles? Unfortunately, I don't have any other suggestions aside from making noise in crypto communities.
